Multicultural Liaison Case Manager

5 months ago

Ottawa, Canada Pinecrest Queensway Community Health Centre Full time

**Job Title**: Multicultural Liaison Case Manager
**Status**: Regular Full-time
**Hours**: 35 hours/week (70 hours bi-weekly)
**Salary**: $31.201/hr - $36.706/hr

Who are we?
Pinecrest-Queensway Community Health Centre is an innovative community based, multi-service center. We strive to meet the needs of the diverse communities we serve. We work in partnership with individuals, families, and communities to achieve their full potential, paying particular attention to those who are most vulnerable and at risk. PQCHC is an equal opportunity employer and values diversity in its workforce. If at any stage in the selection process you require an accommodation due to a disability, Please let us know the nature of the required accommodation.

**Job Summary**:
The Families First Program provides intensive support to families leaving the City’s Shelter System and/or who are housed but at risk of homelessness. The goal of the program is to have families establish themselves in communities, develop resources that will support stability and prevent homelessness.
This position provides housing-based case management with a focus on immigration and settlement supports. The position provides a wide range of services to immigrants and refugees as required provides support and guidance to the Families First team on immigration and settlement.

Job Specific Responsibilities
- Provides intensive, direct support to families (in their homes and virtually)who have been referred to the Families First Program.
- Assesses the needs and strengths of families using tools including the F-SPDAT to be able to coordinate and implement a plan of support/ service delivery.
- Balance and prioritizes the competing demands of a caseload.
- In partnership with the client, develops and review clients individual goal plans.
- Maintains electronic client records and protects the confidentiality of the information.
- Maintaining up to date knowledge on legislation and government prescribed procedures, regulation and standards relating to immigration and settlement.
- Refer clients to appropriate community resources and groups based on assessed needs.
- Assist clients to access services, make appointments and complete forms.
- Provides enhanced support and short-term adjustment counselling on specific settlement-related issues that may hinder the settlement process g., family, and cultural adjustment, navigating specific immigration processes.
- Acts as an advocate in helping newcomers access services including education, health care, legal systems.
- Participates in regular chart reviews and case conferences.
- Participates in data collection and analysis as required.
- Assists in the development of procedures and guidelines for the Families First program and in the overall planning and development of the Families First program.
- Performs chart audits other related duties as requested.

**Qualifications**:

- Undergraduate degree in health or social science from a recognized university or an equivalent combination of education and experience.
- A minimum of three years’ experience in a community-based setting with an emphasis in community outreach and immigrant settlement
- Previous experience in case management amongst multicultural populations, disadvantaged groups and/or victims of abuse.
- Excellent communication and interpersonal skills and sensitivity to people from diverse cultural, mental health and socio-economic backgrounds.
- Knowledge of, and experience working with community resources.
- Fluency in English with excellent oral and written communication skills, other languages desirable.
- Fluency in Arabic is considered an asset.
- Valid driver’s license and access to a vehicle required.
- Ability to work flexible hours.
- Proficient computer knowledge of Microsoft Office and case management systems.
- Knowledge of Immigration Legislation/policies, and government funded/ community programs (i.e. Ontario Works, ODSP, Legal Aid, etc.)

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