HRis Support Analyst
2 weeks ago
**CTC007271 - HRIS Support Analyst**:
**Secteur industriel: Telecommunications**:
**Type d'emploi: Contract**:
**Durée: One year**:
**Mode de travail: Mixed**:
**Description**:
IMPORTANT
- What locations you would consider? Mississauga / Scarborough / Others as needed
- Fluent in English, French is not required but a good to have.
- Provide a description of the typical day to day in this role.
- 50% Implementation projects, business analysis
- 30% Troubleshooting / user support
- 20% System management
- Successfactors working knowledge
- Process mapping / work flow design
- IT troubleshooting - SAML authentication, file transfers, HTTP errors, etc.
- What will the interview process look like (how many interviews, assessments, virtual or in person)? Virtual
- What specific projects will be worked on? People Stories reporting, JAM migration, Recruitment revamp, day to day platform management (RBP, JPB, etc.)
- What is the expected hiring date? ASAP - end of May
Reporting to the Senior Manager - Digital HR, you will be responsible for ensuring the highest user satisfaction, understanding our ecosystem, drive improvement to existing processes, address root cause of recurring problems. You will be hands on collaborating, supporting the systems and processes that are critical to our people.
Key Responsibilities:
Day-to-day user support and triaging of tickets
Manage user life-cycle management for our HRIS
Provide service management related reports
Submit and manage the vendor ticket queue
Monitor and manage system events
Perform standard changes on HRIS using standard change management practises
Critical Competencies:
Understand the employee journey and events within a complex enterprise environment
Troubleshooting user and system issues to uphold service level agreements
Someone who knows how to problem solve with little guidance on SaaS tools within secure and segmented environments
Ability to work under pressure, manage incoming requests, prioritize and resolve problems simultaneously
Preferred Competencies:
Bachelor's degree in HRIS, IT or related field of study
Working knowledge of SuccessFactors HCM modules (BizX, Recruitment, JAM)
Working knowledge in data analysis and data manipulation with large datasets
Working knowledge of network, integration and cloud systems
Bilingualism is an asset (English and French)
**Etes-vous sûr?**:
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