Sales Account Executive

2 months ago

Richmond Hill, Canada Connex Telecommunications Inc. Full time

Tekvision is a privately held Canadian company with over 25 years of success. We are defined by the passion of our team members and their belief in our company’s vast potential. We are committed to finding and developing the next generation of leaders. This means creating best-in-class career and development opportunities for our employees. If you’re passionate, driven and find yourself seeking interesting work, new challenges, and continuous learning opportunities, then we want you to join our team.

Tekvision offers a full suite of cloud-based customer experience products and services for business customers, to continue our growth, we are looking to enhance our dynamic team with the addition of highly skilled and successful Partner Sales Representatives.

As an Account Executive for our customer experience solutions, your primary responsibility will be to identify and engage new prospects to promote and sell our cutting-edge customer experience solutions. You will play a crucial role in driving revenue growth by building strong relationships, understanding client needs, and effectively presenting and demonstrating our products and services. This position requires a strategic mindset, excellent communication and negotiation skills, and a passion for delivering exceptional customer experiences.

The Account Executive - Customer Experience Solutions will report to the Sales Manager or Director of Sales.

**Key Responsibilities**:

- Prospect and generate leads: Identify and target new prospects through various channels, including research, networking, referrals, and industry events.
- Build and manage a sales pipeline: Maintain a pipeline of qualified opportunities, actively managing leads from initial contact to successful closure.
- Conduct sales presentations: Effectively present and demonstrate our customer experience solutions to potential clients, showcasing their benefits and addressing any concerns or objections.
- Understand client needs: Conduct thorough needs assessments and engage in consultative selling to understand clients' unique challenges and provide tailored solutions that align with their business goals.
- Develop and deliver proposals: Prepare and deliver persuasive proposals, including pricing and contract negotiations, while ensuring alignment with the company's sales and profitability targets.
- Cultivate strong relationships: Build and maintain long-term relationships with key decision-makers and stakeholders within prospective client organizations.
- Collaborate with internal teams: Work closely with the marketing, product, and customer success teams to provide market feedback, share insights, and ensure a seamless transition from sales to implementation.
- Stay updated on industry trends: Continuously expand your knowledge of the customer experience industry, competitors, and emerging trends to effectively position our solutions in the marketplace.
- Meet sales targets: Achieve or exceed monthly, quarterly, and annual sales targets and KPIs.
- Create overall partner plans, to measure/drive success and business impact.

Critical Qualifications/Competencies
- Proven sales experience: Minimum of X years of successful B2B sales experience, preferably in selling customer experience solutions or related software.
- Strong communication and presentation skills: Ability to articulate complex concepts clearly and effectively, both verbally and in writing.
- Consultative selling approach: Experience in consultative selling, with the ability to uncover client needs and propose tailored solutions accordingly.
- Relationship-building skills: Excellent interpersonal skills with the ability to build rapport, establish trust, and maintain long-term relationships with clients.
- Goal-oriented mindset: Demonstrated track record of meeting or exceeding sales targets and KPIs.
- Technical aptitude: Familiarity with customer experience technologies, CRM systems, and sales tools is preferred.
- Self-motivated and proactive: Ability to work independently, take initiative, and manage time effectively.

**Preferred Qualifications/Competencies**:

- Bachelor’s degree in business administration, Marketing, or a related field is preferred.
- 5 years’ experience in a B2B Account Management or Sales Consultant role.
- 5 years’ experience in the Contact Center or Telecommunications industry selling technical solutions.
- Business Enterprise and Process Knowledge.
- High degree of Business Acumen.
- Bilingualism is an asset (English and French)

**Working Conditions**:
This position will primarily be office-based but may require occasional travel to meet with partners, clients or attend industry events.

**Salary and Benefits**:
Salary will be commensurate with experience and will include a competitive commission and bonus structure. Benefits package will be provided, including healthcare coverage, retirement plan, and vacation.

**Application Process**:

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