Regional Manager

6 months ago

Markham, Canada Toyota Full time

**Regional Manager**
**About Toyota Financial Services**
Toyota Financial Services (TFS) provides retail, leasing and dealer financing services to Toyota and Lexus dealerships and customers across Canada. TFS is a member of Toyota Financial Services Corporation (TFSC), a wholly owned subsidiary of Toyota Motor Corporation in Japan with the Canadian operation headquarters in Markham, Ontario.

**What Sets Us Apart?**
At Toyota Financial Services (TFS), you will help create best in class customer/dealer experiences in an innovative, collaborative and team focused environment. TFS is an important part of the Toyota family, an award-winning global company, recognized worldwide for our technological leadership and superior standards of quality, continuous improvement, and environmental responsibility.

**What You’ll Be Doing**:

- Manage and coach team of Dealer Relations Managers in Ontario and Western Canada.
- Develop strategies to provide exceptional service to Dealer and Private label Partners, and improve performance as measured by the Dealer Satisfaction Survey.
- Enhance TFS visibility across regions through effective dealer communications, regular dealer contacts and dealer meetings.
- Focus on increasing TFS lease & loan penetration, overall market share and contract volume for both new & used.
- Increase sales & market share of TFS F&I protection plans and programs.
- Manage dealer wholesale and mortgage portfolio and develop new business opportunities.
- Take a leadership and active role in all training initiatives that support the Dealer Relations Managers and our dealer network.
- Manage, engage, and develop team members and future leaders.
- Partner with senior leaders to support corporate initiatives, inclusive of leading strategic projects and take an active role on executing these initiatives.

**What You’ll Bring**:

- Bachelor's degree in business or related discipline.
- 10 plus years’ experience in automotive finance or related industry.
- Strong leadership, communication, and management skills, including experience managing a remote team across multiple provinces.
- Exceptional relationship management skills with the ability to enhance and improve dealer satisfaction.
- Strong written and verbal communication skills, presentation and interpersonal skills
- Demonstrates strong learning agility, team building skills and acts as a change agent.
- Experience using business data and analytics to gather insights to develop action plans to increase TFS penetration, F&I protection plans and services and drive business improvement.
- Demonstrates decisive insight, understands problems, and recognizes connections to develop solutions that align with organizational goals.
- Strong project management skills required to prioritize, manage, and implement multiple initiatives, on a concurrent basis.
- Demonstrates effective business acumen, critical thinking and financial analysis skills. Understands the financial impact of decisions on the organization.
- Proactive and innovative mindset with a strong sense of ownership.
- Strong knowledge and experience using Microsoft Office (Excel, PowerPoint, MS Teams), Business Intelligence tools such as Tableau or Power BI, and CRM tools such as Salesforce.
- Flexibility for extended overnight and local travel required.
- Valid driver’s license required.

**What We’ll Bring**:

- A work environment built on teamwork, flexibility, and respect
- Competitive salary including bonus
- Health and dental benefits effective immediately.
- Company pension plan with matched contribution
- Associate vehicle discount program
- Professional growth and development programs to help advance your career, as well as tuition reimbursement
- Fitness reimbursement
- Competitive time off benefits
- Great company culture-Respect for people and continuous improvement is at our core
- Hybrid work environment (based on role requirements)

**What You Should Know**:
Our success begins and ends with our people. We embrace diverse perspectives and value unique human experiences. We are proud to be an equal opportunity employer that celebrates the diversity of the communities where we live and do business. Applicants for our positions are considered without regard to race, ethnicity, national origin, sex, sexual orientation, gender identity or expression, age, disability, religion, or any other characteristics protected by law.

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