Customer Service Representative

3 months ago

Sherwood, Canada Town of Milton Full time

Job Type:
Permanent

Department:
Administration

Hourly Wage:
$20.30

Close Date _(closes at 12:00 am on date noted below):_

November 16, 2024

Openings:
15

Position Summary

Major Job Responsibilities- Responsible for the timely, professional, courteous, and effective handling of Recreation and Culture inquiries and service requests including:
- Inquiries about facility programs and services, fees and subsidy opportunities, and admission standards-
- Facility navigation/tours and rental inquiries-
- Navigation and usage of the recreation management system, associated Town websites, and various technological services-
- Concerns/issues related to facility programs and services-
- Update and maintain client database (as required)-
- Redirection of inquiries as appropriate to community organizations, tenants and staff-
- Administration of multiple types of payment plans, subsidies, and parental contributions-
- Greets customers and validates pass and membership access- Maintains ongoing communication with program, facility, and customer service staff to ensure safe, coordinated service delivery- Assists with the maintenance of program waitlists and customer inquiries regarding cancelled or rescheduled programs (as required)- Processes payment of pass and membership sales, program registration, drop-in programs, tickets to performances/events, facility rentals, garbage tags, transit tickets/passes and merchandise, and maintains inventory of transit tickets, passes and merchandise- Provides administrative support to supervisory staff (as required)- Assist in quality assurance initiatives to ensure information is accurate for self-service offerings to the public, while promoting good customer service- Adheres to established policies and procedures including verifying daily revenue and submittal of deposits and coin orders- Complies with all health and safety practices as it relates to the work, standard operating guidelines and the Occupational Health and Safety Act- Performs all other duties as assigned in accordance with department objectives

Education & Experience- Post-secondary school diploma and/or Office Administration certificate or related education is preferred- Competent math skills and experience with cash handling and deposits- Proficiency in Microsoft Office Suite- Knowledge of Recreational Management Software Systems (e.g. Xplor Recreation) and/or TixHub is preferred- Standard First Aid and CPR (is preferred)- Strong communication, organizational and customer service skills- Ability to multi task under pressure, prioritize work tasks, problem solve and demonstrate attention to detail- Able to work evenings, weekends, and flexible hours (including early morning) as required- Ability to handle sensitive situations with professionalism, strong problem solving skills, mature judgment and confidentiality- In accordance with the Corporate Criminal Record Check Policy, the position requires the incumbent to submit a satisfactory Criminal Records Check upon employment

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