Customer Service Representative

5 months ago

Sherwood Park, Canada Fix Auto Sherwood Park Full time

Fix Auto’s office staff member, the Customer Service Representative, will assist customers with the collision repair process and ensure customer satisfaction and confidence in our services and shop.

**2.**:
The Customer Service Representative (CSR) provides customers, insurance partners, and team members with high-quality, individualized support. The CSR will be responsible for finalizing repair orders, concentrating on preparing the final bill, and playing a crucial role in Fix Auto Sherwood Park as they provide customer confidence and help assist with daily duties to help ensure the shop is running efficiently.

**3. KEY RESPONSIBILITIES**:
**Customer Service**:

- Answer phone calls and assist customers and vendors accordingly
- Contact customers and book their vehicles for estimates and repairs
- Work with towing companies to arrange vehicle tows and lot moves
- Answers incoming calls and completes outgoing calls as needed
- Finalize repair orders daily
- Keep all files up-to-date daily
- Document all conversations with customers and insurance representatives
- Match estimates
- Update customers on the process of their vehicle

**Financials**:

- Bill insurance companies and arrange payment for the total loss of vehicles
- Assist estimators as needed with daily tasks such as checking deductibles, calling to get insurance assignments, etc.
- Help with various account receivable and payable tasks
- Prepare weekly bank deposits
- Help with bi-weekly payroll
- Shop Duties
- Assist all technicians and back-end staff when support is needed
- Cross-train with all members of the team to gain clear and accurate knowledge of the autobody process

**The CSR may be responsible for other duties as needed.**

**4. WORKING CONDITIONS**:

- Employees may be required to work in potentially hazardous environments requiring personal protective equipment
- Employees may be exposed to dust, hazardous chemicals and high levels of noise
- Employees may be exposed to uncomfortable work settings; may have long combinations of standing, crouching, or sitting
- Repetitive tasks within a fast-paced environment
- Overtime as required

**5. EDUCATION, EXPERIENCE, AND SKILLS/KNOWLEDGE**:
**EDUCATION**

High School Diploma.

Post-secondary education is considered an asset.

**EXPERIENCE**

Experience working in a customer service role

Experience working in the autobody industry

**SKILLS/KNOWLEDGE**

Strong written and verbal communication skills

Customer service and professionalism skills

Ability to work independently

Highly organized

Able to effectively communicate both verbally and in writing and read and interpret blueprints

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