Customer Service Representative
6 months ago
Fix Auto’s office staff member, the Customer Service Representative, will assist customers with the collision repair process and ensure customer satisfaction and confidence in our services and shop.
**2.**:
The Customer Service Representative (CSR) provides customers, insurance partners, and team members with high-quality, individualized support. The CSR will be responsible for finalizing repair orders, concentrating on preparing the final bill, and playing a crucial role in Fix Auto Sherwood Park as they provide customer confidence and help assist with daily duties to help ensure the shop is running efficiently.
**3. KEY RESPONSIBILITIES**:
**Customer Service**:
- Answer phone calls and assist customers and vendors accordingly
- Contact customers and book their vehicles for estimates and repairs
- Work with towing companies to arrange vehicle tows and lot moves
- Answers incoming calls and completes outgoing calls as needed
- Finalize repair orders daily
- Keep all files up-to-date daily
- Document all conversations with customers and insurance representatives
- Match estimates
- Update customers on the process of their vehicle
**Financials**:
- Bill insurance companies and arrange payment for the total loss of vehicles
- Assist estimators as needed with daily tasks such as checking deductibles, calling to get insurance assignments, etc.
- Help with various account receivable and payable tasks
- Prepare weekly bank deposits
- Help with bi-weekly payroll
- Shop Duties
- Assist all technicians and back-end staff when support is needed
- Cross-train with all members of the team to gain clear and accurate knowledge of the autobody process
**The CSR may be responsible for other duties as needed.**
**4. WORKING CONDITIONS**:
- Employees may be required to work in potentially hazardous environments requiring personal protective equipment
- Employees may be exposed to dust, hazardous chemicals and high levels of noise
- Employees may be exposed to uncomfortable work settings; may have long combinations of standing, crouching, or sitting
- Repetitive tasks within a fast-paced environment
- Overtime as required
**5. EDUCATION, EXPERIENCE, AND SKILLS/KNOWLEDGE**:
**EDUCATION**
High School Diploma.
Post-secondary education is considered an asset.
**EXPERIENCE**
Experience working in a customer service role
Experience working in the autobody industry
**SKILLS/KNOWLEDGE**
Strong written and verbal communication skills
Customer service and professionalism skills
Ability to work independently
Highly organized
Able to effectively communicate both verbally and in writing and read and interpret blueprints
-
Customer Service Representative
6 months ago
Sherwood Park, Canada Park Mazda Full time**A Little About Park Mazda** Park Mazda is a family owned and operated Dealership based in the heart of Sherwood Park. We pride ourselves on our positive, uplifting, happy to come to work morale, and believe in investing in our people. At Park Mazda, you are never "just a number". You are part of our family and we value YOU! **Customer Service...
-
Customer Service Representative
7 months ago
Sherwood Park, Canada Fix Auto Sherwood North Full timeAs a part of Fix Auto’s office team, the Customer Service Representative will assist customers with the collision repair process and possess the highest level of customer satisfaction and confidence in our services and shop. ***: The Customer Service Representative (CSR) provides customers, insurance partners, and team members with high-quality,...
-
Customer Service Representative
6 months ago
Sherwood Park, Canada Park Mazda Full timeIf you are a positive, upbeat, customer-loving person who has a strong passion for building customer relationships and sales, our Customer Service Representative position is open for applicants. This is a career path for those individuals who love their customers and know how to make them feel special. If you want a consistent income, bonus incentives, a...
-
Customer Service Representative
7 months ago
Sherwood Park, Canada Park Mazda Full timeIf you are a positive, upbeat, customer-loving person who has a strong passion for building customer relationships and sales, our Customer Service Representative position is open for applicants. This is a career path for those individuals who love their customers and know how to make them feel special. If you want a consistent income, bonus incentives, a...
-
Customer Service Representative
6 months ago
Sherwood Park, Canada Trouw Nutrition Full timeTrouw Nutrition is hiringwe’re looking to add a **Customer Service Representative **to join our team in Sherwood Park, AB. We are looking for someone who is passionate about Customer Service, able to participate in the sales development and the smooth running of the location. We count on your keen experience to work closely with logistics and...
-
Customer Service Representative
6 months ago
Sherwood Park, Canada The UPS Store #266 Full timeThe UPS Store is a locally owned franchise business looking to hire a part-time Customer Service Representative for a Sherwood Park store. We are looking for hard working individuals with a good attitude and a willingness to learn. **Duties** - Delivers exceptional customer service while building rapport and trust with customers for future business -...
-
Customer Service Representative
2 days ago
Sherwood Park, Alberta, Canada beBee Professionals Full time $35,000 - $55,000Exciting Opportunity in Sales!We are seeking a highly motivated and friendly Customer Service Representative to join our team in Sherwood Park, Canada.The ideal candidate will have excellent customer service skills, be able to work effectively in a fast-paced environment, and possess strong teamwork abilities.This is an exceptional opportunity for...
-
Csr (Customer Service Representative)
2 months ago
Sherwood Park, Canada Park Mazda Full timeIf you are a positive, upbeat, customer-loving person who has a strong passion for building customer relationships and sales, our Customer Service Representative position is open for applicants. This is a career path for those individuals who love their customers and know how to make them feel special. If you want a consistent income, bonus incentives, a...
-
Customer Service Representative
4 months ago
Sherwood Park, Canada The Boyd Group Inc. Full timeSherwood Park, Alberta **We put our team members first. You’ll receive a great salary and benefits, and experience the support and opportunity you deserve. You’re empowered to make decisions. You control your future.** **Job Description**: The Customer Service Representative is responsible for providing exceptional customer experience. They manage...
-
Inside Sales/customer Service Representative
6 months ago
Sherwood Park, Canada Trail Tire - Sherwood Park Full timeOur family-owned business, based in Sherwood Park, is rapidly growing and we are currently seeking a talented and dedicated Inside Sales / Customer Service Representative to join our team in Sherwood Park, AB. As a Customer Service Representative, you will be responsible for providing outstanding service and welcoming environment to our clients and ensuring...
-
Sales and Customer Service Representative
3 weeks ago
Sherwood Park, Alberta, Canada Dulux Betonel Full time**About Us**Dulux / Betonel is a leading provider of paint and supply solutions, dedicated to helping customers enhance their surroundings through innovative products and exceptional service.**Job Summary**We are seeking an experienced Sales and Customer Service Representative to join our team in Sherwood Park, AB. As a key member of our sales team, you will...
-
Customer Service Representative
6 months ago
Sherwood Park, Canada L'OCA Full time**Job Description**: Join the L’OCA Quality Market Family: Seeking Stellar Customer Service Representatives! Position: Customer Service Representative Where exceptional teamwork meets the highest standard of customer service. **About L’OCA Quality Market**: We aren’t just a market - we’re a dynamic hub of quality, service, and teamwork! As part of...
-
Customer Service Representative
7 months ago
Sherwood Park, Canada Pulse Veterinary Specialists & Emergency Full timeAre you an individual _**_passionate about providing exceptional client care_**_?_ - Do you have a _**_passion for animals and a desire to get into the veterinary industry_**_?_ - Do you already have some _**_veterinary clinic experience_**_ and are looking to be part of a_**_ new working culture that provides both exceptional care and a fun, warm family...
-
Customer Care Representative
6 months ago
Sherwood Park, Canada Smart Start Canada ULC Full time**Company**:Smart Start Canada ULC **Position**:CCR-** **Customer Care Representative **Job Type**: Full Time, Permanent **Location**:#50, 2899 Broadmoor Blvd., Sherwood Park, Alberta **Shifts available**: To be discussed during an interview. **Wage**:Starting at $17.50, will be discussed during an interview. - This is an in-office position, there are...
-
Customer Care Representative
6 months ago
Sherwood Park, Canada Smart Start Canada ULC Full time**Company**:Smart Start Canada ULC **Position**:CCR-** **Customer Care Representative **Job Type**: Full Time, Permanent **Location**:#50, 2899 Broadmoor Blvd., Sherwood Park, Alberta **Shifts available**: To be discussed during an interview. **Wage**:Starting at $17.50, will be discussed during an interview. - This is an in-office position, there are...
-
Customer Care Representative
2 months ago
Sherwood Park, Canada Smart Start Canada ULC Full time**Company**:Smart Start Canada ULC **Position: CCR-**Customer Care Representative **Job Type**: Full-Time, Permanent **Location**:#50, 2899 Broadmoor Blvd., Sherwood Park, Alberta **Shifts available**: To be discussed during an interview. **Wage**:Starting at $17.50, will be discussed during an interview. - This is a bilingual French/English position. -...
-
Customer Service Representative
2 months ago
Sherwood Park, AB, Canada Boyd Autobody & Glass Full timeSherwood Park, Alberta We put our team members first. You’ll receive a great salary and benefits, and experience the support and opportunity you deserve. You’re empowered to make decisions. You control your future. Job Description: The Customer Service Representative is responsible for providing exceptional customer experience. They manage working...
-
Guest Services Representative
7 months ago
Sherwood Park, Canada Sherwood Park Mall - Primaris REIT Full time**Guest Services Representative** Primaris REIT is currently hiring a dedicated and enthusiastic Guest Services Representative to join our team at our Sherwood Park Mall, Sherwood Park, AB location. If you have a genuine passion for delivering exceptional customer service and thrive in a dynamic, fast-paced environment, this exciting opportunity is perfect...
-
Customer Service Representative I, Millennium Place
6 months ago
Sherwood Park, Canada Strathcona County Full timeThis posting is for multiple hourly positions at Millennium Place _ As a Customer Service Representative, you will be a wealth of information. In listening to guests’ needs, you will be able to provide them with timely and applicable information regarding products, services, and events. You will happily process our guests’ payments in return for great...
-
Customer Service Representative
7 months ago
Sherwood Park, Canada BMO Financial Group Full time145 Ordze Avenue Sherwood Park Alberta,T8B 1M6 Delivers exceptional service to BMO customers and prospects. Identifies customer needs and provides advice and guidance regarding financial solutions that are in the best interests of customers. Works collaboratively within the branch and with BMO partners to deliver the desired customer experience and achieve...