Events Coordinator

5 months ago

Toronto, Canada Park Hyatt Toronto Full time

Summary

**Find your place at park hyatt Toronto**:Be a part of something bigger. Make a difference in the lives of those around you. Love where you work. Join a family that values respect, integrity, humility, empathy, creativity and fun.** **At Hyatt, diversity, equity and inclusion are at the core of our purpose, _to care for people so that they can be their best._

Be part of the team bringing in a new era of a Toronto legacy hotel. Recently renovated with striking architecture, art and bespoke culinary experiences, Park Hyatt Toronto offers a sophisticated, approachable luxury with a distinct character highlighting our Yorkville location.

**WHAT ARE THE ADDITIONAL BENEFITS of WORKING AT THE park hyatt Toronto?**
- Complimentary meal during shift
- Paid medical days and paid personal days
- Employer RRSP Matching Contributions
- Complimentary hotel nights and discounts at Hyatt properties around the world
- Extended Health and Dental medical benefits for you and your dependents 30 days after joining
- Eligible to participate in the Hyatt Sales Incentive Plan
- Tuition reimbursement program

**SUMMARY**

**About the Role - Events Coordinator**

The Event Coordinator is responsible for administrating, organizing, and communicating all Event Sales and Planning information within the Hotel.

This role also supports systems processing, deposits & billing, web-based tools, creation and distribution of event-related documents, including Banquet Event Orders, Resumes, Site & Amenity Forms, Weekly Distribution, Floor Plans, as well as Financial Reports and Final Invoicing.

**Responsibilities include**:

- Administrative support to the Event Sales and Planning Team
- Organizing internal bookings
- Conducting hotel tours
- Answering phones while in the office and providing guidance to clients on behalf of the Event Sales and Planning Team
- Assisting Event Managers with incoming leads
- Prepare group resumes and event orders
- Positive collaboration with hotel departments and vendors
- Educating customers about Hyatt’s planning technology
- Post-event bill review and history reports
- Generating reports

**Qualifications**:

- A minimum of 2 years of related experience in an administrative role within a hotel and/or hospitality environment.
- Strong organizational & time management skills, with the ability to prioritize and pay attention to detail are critical for success in this role.
- Self-directed with a true desire to satisfy the needs of others in a fast-paced environment.
- Polished verbal and written communications, with the ability to provide a warm and engaging presence when assisting Guests & Clients in person and by phone.
- Must be proficient in general computer knowledge, including experience with floor plan mapping software, Envision Sales (or similar), Opera, Web Based Service programs and Micro Soft Office products. The ability to quickly learn and master new software programs is critical.
- Weekends and Holidays may be required, determined by business needs.

**Expert Communicators**: Conveys information and ideas to others in a convincing and engaging manner through a variety of methods. Collaborative and works well as an individual and within a team environment. Ability to confidently engage and meet with both in person, via phone and via Zoom/Teams. Comfortable presenting to executive-level contacts in small and large group settings.

**Problem Solvers and Decision Makers**:Identifies and understands issues, problems, and opportunities; evaluates alternatives and solutions. Comfortable making and taking responsibility for decisions. Goal-oriented and comfortable with quotas, with the ability to prioritize, organize and exceed benchmarks.

**Relationship Builders**: Interact with others in a way that builds openness, trust, and confidence in the pursuit of organizational goals and lasting customer relationships. Ability to confidently engage and meet with both in person, over the phone and via Zoom/Teams. Comfortable presenting to executive-level contacts in small and large group settings.

**Strong analytically**:Requirement to understand key business indicators and competitive trends and develop approaches to these challenges. Excellent organizational and planning skills are required.

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