Cafe Manager

3 months ago


Toronto, Canada Downtown Cafe Full time

**Job Overview**

**Duties**
- Supervise and train café staff to deliver outstanding customer service and hospitality.
- Ensure adherence to health and safety regulations.
- Manage daily operations, including inventory control, ordering supplies, and maintaining the cafe and equipment.
- Handle cash transactions accurately using the POS system.
- Create staff schedules to ensure adequate coverage during peak hours.
- Address customer inquiries and resolve any issues promptly to enhance guest satisfaction.
- Monitor performance metrics and implement strategies for improvement in service quality.

**Requirements**:

- Proven experience in a supervisory role within the hospitality or food service industry.
- Strong customer service skills with the ability to engage effectively with guests.
- Familiarity with cash handling procedures and POS systems.
- Excellent communication skills and a team-oriented mindset.
- Ability to work flexible hours, including weekends and holidays as needed.
- A background in hotel management or related fields is a plus but not required.

Join our team as a Café Manager and help us create memorable experiences for our customers while leading a dynamic team

Expected hours: 40 per week

Additional pay:

- Overtime pay
- Tips

**Benefits**:

- Casual dress
- Dental care
- Discounted or free food
- Extended health care
- Flexible schedule
- Life insurance
- Store discount

Schedule:

- Monday to Friday
- Weekends as needed

**Experience**:

- Food industry: 1 year (required)
- Customer service: 1 year (required)
- Leadership: 1 year (required)

Licence/Certification:

- Food Handler Certification (required)
- First Aid Certification (preferred)

Work Location: In person

Application deadline: 2024-11-05


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