Quality Insights Specialist

3 days ago

Vancouver, Canada Article Full time

**Description**:
Hi there, we’re Article. Since 2013, we have been reinventing the furniture industry one sofa at a time, it’s not easy — it requires solving challenging, meaningful problems. This is where you come in, as a **Quality Insights Specialist**, you'll gather and present insights that pertain to the quality of Articles product. With the goal of continuously improving the quality that we promise to our customers.

**Why We Need You**:
In our continuous effort to bring the best quality products to our customers, we are hiring 2 Quality Insights Specialists. You'll be pulling data from multiple sources, and organizing it in a digestable manner to present to our Category Management team who then make action plans to correct any deficiencies. This role will have a direct impact on improving customer satisfaction.

The quality team has distinct roles throughout the team, as a result, everyone needs to be collaborative to be successful.

**Why Article?**

As a Particle (people of Article), you will have a high level of autonomy to solve challenging, meaningful problems the best way you can. That means you’re trusted to explore solutions you believe will work best (you’re the expert, after all). You’ll do all this while growing your skills within a company that is redefining the furniture industry.

**What You’ll Do**:

- Track and review quality data, monitor performance metrics, and generate reports on quality trends, defects, and improvements
- Conduct risk assessments based on established criteria, and present recommended action plans to stakeholders
- To complete risk assessments, arrange for additional validation as required such as arranging for additional inspections or product testing with the support of the larger team
- Provide coordination support for improvement actions and projects as required
- Submit tickets to BIA to request minor updates to dashboards, or to flag data issues
- Follow-up with in-country teams to review the progress of quality improvement projects and to hand off projects (as required)
- Collaborate with internal team and cross-functional stakeholders on process improvements, SOPs, and other projects
- Ensure we continue to meet the requirements of our internal customers and work on corrective actions or improvements to services as required if service falls below expectations

**Who You Are**:

- Previous experience in an Analyst-type role at a product-based company is an asset.
- Exposure to Tableau (your day-to-day tool) and strong Excel/Google Sheet skills are essential in this role.
- Ability to create reports analyze data, and pull actionable insights
- Ability to conduct risk assessments - the details are important
- Effective cross-functional communication skills, and comfortable presenting to senior management
- Continuous improvement mindset with the ability to identify process gaps and implement solutions
- The business moves quickly, so you must be comfortable in a fast-paced environment.
- Legally able to work in Canada
- Completion of criminal background check

**Perks & Benefits**:
**Wealth**:

- The expected salary is $65,000 to $69,000. The actual base pay can increase beyond this range and will be based on various factors, including transferable skills, training and certifications, work experience, business needs, and market demands.
- 4% RRSP matched contributions through Wealthsimple

**Life**:

- 15 days of vacation*
- 6 well-being (sick) days
- 1 Inclusion and Diversity Day
- Hybrid work: 3 days a week in the office
- Work remotely (anywhere in the world) for up to 3 weeks

**Total Health**:

- Excellent extended health and dental benefits packages
- $1000 health/lifestyle spending account* for your total physical and mental well-being
- TELUS Health App
- Mental Health Assistance/Counseling
- Virtual medical appointments

**Office Space**:

- The Article HQ is a converted warehouse, with an open accessible layout and no offices (even for our founders)
- Work from your desk, an Article sofa, collaboration spaces, or a private meeting room
- Standup desks can be requested too
- Our kitchens are stocked with salty, sweet, and healthy snacks, & all the premium coffees and teas to keep you buzzing
- Onsite fitness equipment with showers and towel service
- A dog-friendly office - well-socialized pups are welcome

**Getting here**:

- Free street parking (first come, first serve; no reserved spots for senior leaders)
- Indoor secure bike storage with change rooms and showers
- 20-minute walk to either Main Street
- Science World or VCC Clark Skytrain stations

**Extra**:

- 45% discount on our entire product range (15% for friends and family)
- Prorated

**About Article**:
Hi there, we’re Article. Since 2013 we’ve been redefining the furniture industry one sofa at a time.
- Vancouver, Canada is home to our HQ (and our first retail store)
- Ho Chi Minh City, Vietnam is home to our Asia HQ
- Our US and Canadian logistics network serves ou

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