Quality Insights Specialist

1 day ago

Vancouver, Canada Article Full time
DescriptionHi there, we’re Article.   Since 2013, we have been reinventing the furniture industry one sofa at a time, it’s not easy — it requires solving challenging, meaningful problems. This is where you come in, as a Quality Insights Specialist, you'll gather and present insights that pertain to the quality of Articles product. With the goal of continuously improving the quality that we promise to our customers.

Why We Need You:
In our continuous effort to bring the best quality products to our customers, we are hiring 2 Quality Insights Specialists. You'll be pulling data from multiple sources, and organizing it in a digestable manner to present to our Category Management team who then make action plans to correct any deficiencies. This role will have a direct impact on improving customer satisfaction. 

The quality team has distinct roles throughout the team, as a result, everyone needs to be collaborative to be successful. 
Why Article?
As a Particle (people of Article), you will have a high level of autonomy to solve challenging, meaningful problems the best way you can. That means you’re trusted to explore solutions you believe will work best (you’re the expert, after all). You’ll do all this while growing your skills within a company that is redefining the furniture industry. 
What You’ll Do:
  • Track and review quality data, monitor performance metrics, and generate reports on quality trends, defects, and improvements
  • Conduct risk assessments based on established criteria,  and present recommended action plans to stakeholders 
  • To complete risk assessments, arrange for additional validation as required such as arranging for additional inspections or product testing with the support of the larger team 
  • Provide coordination support for improvement actions and projects as required 
  • Submit tickets to BIA to request minor updates to dashboards, or to flag data issues 
  • Follow-up  with in-country teams to review the progress of quality improvement projects and to hand off projects (as required) 
  • Collaborate with internal team and cross-functional stakeholders on process improvements, SOPs, and other projects 
  • Ensure we continue to meet the requirements of our internal customers and work on corrective actions or improvements to services as required if service falls below expectations 

Who You Are:
  • Previous experience in an Analyst-type role at a product-based company is an asset.
  • Exposure to Tableau (your day-to-day tool) and strong Excel/Google Sheet skills are essential in this role.
  • Ability to create reports analyze data, and pull actionable insights
  • Ability to conduct risk assessments - the details are important
  • Effective cross-functional communication skills, and comfortable presenting to senior management 
  • Continuous improvement mindset with the ability to identify process gaps and implement solutions
  • The business moves quickly, so you must be comfortable in a fast-paced environment.
  • Legally able to work in Canada
  • Completion of criminal background check

Perks & Benefits:Wealth: 
  • The expected salary is $65,000 to $69,000. The actual base pay can increase beyond this range and will be based on various factors, including transferable skills, training and certifications, work experience, business needs, and market demands. 
  • 4% RRSP matched contributions through Wealthsimple 
Life:
  • 15 days of vacation*
  • 6 well-being (sick) days 
  • 1 Inclusion and Diversity Day
  • Hybrid work: 3 days a week in the office
  • Work remotely (anywhere in the world) for up to 3 weeks
Total Health:
  • Excellent extended health and dental benefits packages
  • $1000 health/lifestyle spending account* for your total physical and mental well-being
  • TELUS Health App
    • Mental Health Assistance/Counseling 
    • Virtual medical appointments
Office Space:
  • The Article HQ is a converted warehouse, with an open accessible layout and no offices (even for our founders)
  • Work from your desk, an Article sofa, collaboration spaces, or a private meeting room
    • Standup desks can be requested too
  • Our kitchens are stocked with salty, sweet, and healthy snacks, & all the premium coffees and teas to keep you buzzing 
  • Onsite fitness equipment with showers and towel service
  • A dog-friendly office - well-socialized pups are welcome
Getting here:
  • Free street parking (first come, first serve; no reserved spots for senior leaders)
  • Indoor secure bike storage with change rooms and showers
  • 20-minute walk to either Main Street- Science World or VCC Clark Skytrain stations 
Extra:
  • 45% discount on our entire product range (15% for friends and family) 
*Prorated 
Criminal Background Checks:

Having a criminal record does not restrict your employment at Article. Criminal background checks are only conducted with your permission and after a conditional employment offer has been accepted.
The decision if a criminal record will restrict your employment will be done on a case by case decision, where we conduct an "individualized assessment"—a reasoned, evidence-based determination as to whether the applicant's past conviction has a direct and adverse relationship with the specific job duties of the position.
Work Authorization:
Unless otherwise stated, all open roles require legal authorization to work in the location where the job is based, without requiring VISA sponsorship. 

For US based roles, Article participates in E-Verify
Equal Opportunity Statement:
At Article, we value and respect individuals for their different talents, skills, abilities, and unique contributions. Employment decisions are based on merit and business needs, and not on race, ethnic origin, color, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, disability, genetic characteristics, personal beliefs, or any other classification protected by federal, state, provincial, and local laws and ordinances.
Accommodations:
If an applicant requires an accommodation due to a disability or any other protected characteristic feel free to email ta.accommodation@article.com or let the hiring team know at any stage of the recruitment process. 

This email will only respond to accommodations, all non-related emails will be deleted.  Hi there, we’re Article.  Since 2013 we’ve been redefining the furniture industry one sofa at a time. 
  • Vancouver, Canada is home to our HQ (and our first retail store)
  • Ho Chi Minh City, Vietnam is home to our Asia HQ
  • Our US and Canadian logistics network serves our customers coast to coast.

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