Franchise Operations Support Specialist

7 months ago

Toronto, Canada Karahi Point Full time

**Franchise Operations Support Specialist**

At Karahi Point, we build careers around great food Our purpose and passion are to create the best place for families to eat and enjoy

Ready to take your management career up a notch? As a Franchise Operations Support Specialist you’ll oversees franchisee and make sure that “every guest leaves happy in there model too.” It’s a high-energy, high motivation, high reward management opportunity and it’s waiting for you right now.

**Job Duties**
- Coordinating in managing multiple restaurant locations within the territory, ensuring maximum efficiency and profitability.
- Coordinating in establishing high standards of excellence for the territory and provides the necessary tools to achieve them
- Assisting in training, setting achievable targets and communicating the desired results to the internal and external stakeholders.
- Establishing and maintaining superior customer service levels within the locations in the territory.
- Evaluating location business results, mentoring Franchisees and Managers through routine store visits and Profit and Loss analysis
- Executing strategies set by the manager, to drive sales growth, increase customer satisfaction, cleanliness levels and establish financial targets.
- Conducting regular store visits to assess overall operations, cleanliness, customer service standards, identifying areas for improvement, and providing guidance on enhancing overall performance.
- Tasting of menu items (including meat, beef, etc) during the visits at franchise locations.
- Documenting store visits: Accurately record observations, findings, and recommendations during store visits.
- Updating and reviewing existing documentation, including training manuals, operational procedures, and other training materials.
- Collaborating by working closely with store managers/Franchisees to ensure accurate documentation of store visits and implement changes as needed.
- Conducting regular QA audits to ensure compliance with company policies, procedures, and standards across all stores.
- Maintaining a central repository by organizing and maintaining a centralized database of store visit reports, documentation, and related records.
- Communicating effectively with various teams, including operations, marketing, training, human resources, and ensuring the documentation is accurate and up to date.
- Identifying areas for improvement. Analyzing store visit reports to identify trends, areas for improvement, and optimization opportunities for store operations.
- Providing training and support to store teams regarding proper documentation procedures and processes.
- Staying current on industry trends, following best practices, and regulations related to store operations documentation.
- Monitoring and enforcing compliance with all health, safety, and food regulations, maintaining a clean and safe working environment.
- Collaborating with the central team to develop and implement local marketing initiatives, promotions, and campaigns to increase brand visibility and customer engagement.
- Analyzing financial reports, track key performance indicators, and take appropriate actions to address any performance gaps.
- Fostering a positive atmosphere and assisting in promoting a strong team culture across all locations, fostering open communication and continuous improvement.
- Other duties as assigned by the manager

**Requirements**:

- Excellent leadership skills, with the ability to inspire and motivate teams to achieve set goals.
- Strong business acumen and financial awareness, with the ability to analyze data and make informed decisions.
- Outstanding communication and interpersonal skills, enabling effective collaboration with various stakeholders.
- Able to work under pressure, multitask and adapt to challenging environments.
- Solid understanding of food safety and regulation compliance.
- Flexibility to travel between store locations within the assigned district, as required, sometimes overnight, sometimes for longer periods as the business and geographical needs dictate.
- A proven record of achieving sales targets and improving operational performance.

**Why Karahi Point?**
- **Integrity**_
- We act with honesty and integrity
- We never compromise or bend the truth
- We accept responsibility for our actions
- We learn from our mistakes
- **Alignment and accountability**_
- We honor commitments that we have made to each other and to our guests.
- We check and double check to make sure that we are prepared to deliver what we have promised
- We make and support business decisions through experience and good judgment
- When in doubt, we always ask, “What would I do if it were my company/money.”
- **We Go Above and Beyond**_
- We strive to exceed the expectations of the people we work with and the guests we serve.
- From taking ownership of responsibilities, to remaining committed to a project from start to finish, we go above and beyond to make a posi

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