Client Services Consultant

3 weeks ago


Etobicoke, Canada ice-ASAP Canada, Inc Full time

Client Services Consultant

This position will have the following requirements/details:

- Shifts from Wednesday to Saturday, inclusive of holidays
- 10 hr shifts, 4 days per week = 40hrs/wk minumum
- 9am start time to 7pm end time (end time can be flexible)
- Pay schedule is: Weekly (includes 4% additional pay in lieu of holidays)
- Starting salary: $22/hr

**Duties**:

- Provide exceptional customer service to clients in the packaged ice and dry ice industry.
- Answer incoming calls and respond to customer inquiries and concerns.
- Assist customers with account inquiries, transactions, and problem resolution.
- Analyze customer needs and recommend appropriate company products or services.
- Process customer requests, including account updates, transfers, and payments.
- Maintain accurate and detailed customer records in the company database.
- Collaborate with other departments to ensure prompt and efficient resolution of customer issues.
- Stay up-to-date on industry trends and market developments to better serve customers.

Qualifications:

- Previous experience in a customer service role an asset.
- Strong communication skills, both verbal and written.
- Excellent problem-solving abilities and attention to detail.
- Ability to analyze customer needs and recommend appropriate solutions.
- Proficient computer skills, including knowledge of CRM software.
- Ability to work well in a team environment and collaborate with colleagues from different departments.
- Strong organizational skills and ability to multitask effectively.
- Flexibility to adapt to changing priorities and work in a fast-paced environment.

**Note: This job description is not intended to be all-inclusive. Employee may perform other related duties as assigned to meet the ongoing needs of the organization.**

**Salary**: From $22.00 per hour

**Benefits**:

- Casual dress
- On-site parking

Schedule:

- Holidays

Supplemental pay types:

- Overtime pay

Ability to commute/relocate:

- Etobicoke, ON M8Z 5T6: reliably commute or plan to relocate before starting work (required)

**Education**:

- Secondary School (preferred)

**Experience**:

- Customer service: 2 years (preferred)

Work Location: In person

Application deadline: 2023-08-15
Expected start date: 2023-08-23



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