Bilingual Group Service Representative

1 month ago

Etobicoke, Canada Jones DesLauriers Blevins Full time

_**Benefit from joining our team**_

We are growing and hiring a **Bilingual** **Group Service Representative **(English & French) in our Toronto office (located minutes away from Toronto Pearson International Airport).

JONES DesLauriers Blevins, a JDB Group company, has been providing group benefits and retirement plan consulting services for over 25 years. We work with business owners and associations to provide the best overall value for their benefits dollars to keep their plans sustainable. We design and administer effective business solutions that help our clients retain and attract top talent. Our unique and talented people are what drive our success in delivering administrative, retirement, health and productivity solutions.

**Role Responsibilities**:
Benefit Plan Amendments:

- Process amendments through carrier - confirm all carrier(s) involved, track and follow-up and liaise with TPA if applicable
- Update the Plan Overview and provide to TPA if applicable
- Upon receipt of direction from the consulting team, liaise with client to receive letter of direction on change or copy of union settlement
- With direction from consulting team, compile required pricing of plan changes in excel format
- Follow-up with carrier on documents and booklets (review drafts for accuracy; send back to carrier if changes required; send final draft to client, where applicable; order supply of documents and booklets)
- Liaise with insurance carriers for follow up on amendments
- Update rate/premium spreadsheets for clients and their employees to advise of amendment/include frequently asked questions and any impact on claims

Quarterly Claims Experience
- Assist with preparation of claims summary by benefit

Benefit Plan Renewals
- Input renewal data for corporate clients
- Provide all supporting documentation as requested by consulting team

Market Reviews
- Assist consulting team with marketing as required

Financials
- Support the financial analyst and consultant by assisting with the preparation of financial statements, as required
- Request necessary documentation from carrier to support financial reports

Client Services Support
- Liaise between the client and the insurer on major claims issues; plan questions, etc.
- Employee & Family Assistance Program Data creation
- Filing

Implementations
- Assist consulting team with the preparation of the plan overview
- Employee Booklets (review drafts for accuracy; send back to carrier if changes required; send final draft to client, where applicable; order supply of documents and booklets; provide supply of booklets to client)

**Experience**:

- Bilingual English & French is required
- 3 years of experience and demonstrated proficiency in benefits insurance. Brokerage experience is preferred
- Excellent oral and written English and French communications skills
- Demonstrated proficiency with computer systems
- Knowledge of Unions

**Education**:

- College or university graduate, or equivalent business experience

**Job Types**: Full-time, Permanent

**Benefits**:

- Company events
- Dental care
- Extended health care
- Language training provided
- Life insurance
- On-site parking
- Paid time off
- RRSP match

Schedule:

- Monday to Friday

**Experience**:

- Group Benefits: 3 years (required)

**Language**:

- French (required)

Work Location: Hybrid remote in Etobicoke, ON

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