Customer Experience Representative

4 months ago

Nanaimo, Canada Indigo Books & Music Full time

**Company Description**
Dedicated to telling stories and creating experiences, Indigo is always looking for bright, energetic and customer-focused people who can help bring our exciting mission to life in one of our Indigo, Indigospirit, Chapters and Coles stores across Canada. We offer a variety of exciting opportunities at our retail stores, distribution centre, and home office for people who share our passions and want to be part of a dynamic and enriching culture.

WHO WE ARE
- We love books and all things beautiful
- We are Canada’s Cultural Department Store
- Books are our heart and our soul and great books are JUST the beginning

We play by the following rules:

- We exist to add joy to our customers’ lives each and every time they interact with us and our products
- Our job is to create joyful moments for our customers
- We treat each other the way we’d treat a valued friend
- We inspire each other to do our best work
- We seek to ignite creativity and innovation every day
- We give back to the communities in which we operate

You’ll help to cultivate an environment that promotes authentic employee and customer experiences and are guided by our culture and mission of adding joy. You role model the Indigo Beliefs by being authentic, seeking inspiration and knowing your audience, and you influence your customers through the stories you tell; connecting them to our brand.

WHAT YOU’LL DO
- Create a warm and welcoming environment in our stores
- Add joy to our customers' lives
- Leverage our product to tell stories
- Engage and connect with our customers on the floor
- Curate specific product collections for each customer you meet
- Ensure Visual Standards are followed and maintained
- Role model Indigo’s High Performance Characteristics
- Seek information regarding new products, promotions and programs
- Contribute to an environment where everyone knows their health and safety is a top priority and where everyone actively participates in ensuring the health and safety of each other and our customers
- Take accountability to respond to customer feedback in a timely manner
- Hold self and others accountable
- Own self-development and provide continuous feedback to colleagues and Leadership Team
- Share ideas with Leadership Team on how to improve the employee and customer experience

**Qualifications**
- Experience in specialty retail or a retail environment preferred but not required
- Adaptability, flexibility and a willingness to learn new things and be exposed to all aspects of the store
- Demonstrated commitment to creating an exceptional employee and customer experience
- Ability to be mobile on the sales floor for extended periods of time
- Ability to lift medium to large items, up to 40 pounds, while using appropriate equipment and safety techniques
- Availability to work a flexible schedule, including evenings, weekends, holidays, overnights and early mornings
- Bilingualism (French/English) is required for all positions in Québec; other languages an asset

**Additional Information**

**WELCOME HOME

  • Customer Experience Representative

    4 months ago

    Nanaimo, Canada Indigo Full time

    Company Description Dedicated to telling stories and creating experiences, Indigo is always looking for bright, energetic and customer-focused people who can help bring our exciting mission to life in one of our Indigo, Indigospirit, Chapters and Coles stores across Canada. We offer a variety of exciting opportunities at our retail stores, distribution...

  • Customer Experience Representative

    4 months ago

    Nanaimo, Canada Indigo Full time

    Company Description Dedicated to telling stories and creating experiences, Indigo is always looking for bright, energetic and customer-focused people who can help bring our exciting mission to life in one of our Indigo, Indigospirit, Chapters and Coles stores across Canada. We offer a variety of exciting opportunities at our retail stores, distribution...

  • Customer Experience Ambassador

    2 weeks ago

    Nanaimo, British Columbia, Canada Indigo Books & Music Full time

    About the RoleWe are seeking a highly motivated and customer-focused individual to join our team as a Seasonal Customer Experience Representative. As a key member of our sales floor team, you will be responsible for delivering exceptional customer experiences and promoting a positive and engaging store environment.Key ResponsibilitiesCreate a Welcoming Store...

  • Customer Experience Ambassador

    2 weeks ago

    Nanaimo, British Columbia, Canada Indigo Books & Music Full time

    About the RoleWe are seeking a highly motivated and customer-focused individual to join our team as a Seasonal Customer Experience Representative. As a key member of our sales floor team, you will be responsible for delivering exceptional customer experiences and promoting a positive and engaging store environment.Key ResponsibilitiesCreate a Welcoming Store...

  • Customer Experience Ambassador

    2 weeks ago

    Nanaimo, British Columbia, Canada Indigo Books & Music Full time

    About the RoleWe are seeking a highly motivated and customer-focused individual to join our team as a Seasonal Customer Experience Representative. As a key member of our sales floor team, you will be responsible for delivering exceptional customer experiences and promoting a positive and engaging store environment.Key ResponsibilitiesCreate a Welcoming Store...

  • Customer Experience Ambassador

    2 weeks ago

    Nanaimo, British Columbia, Canada Indigo Books & Music Full time

    About the RoleWe are seeking a highly motivated and customer-focused individual to join our team as a Seasonal Customer Experience Representative. As a key member of our sales floor team, you will be responsible for delivering exceptional customer experiences and promoting a positive and engaging store environment.Key ResponsibilitiesCreate a Welcoming Store...

  • Customer Experience Specialist

    3 weeks ago

    Nanaimo, British Columbia, Canada Bunzl Canada Full time

    About the Role:The Customer Service Representative plays a vital role in ensuring our customers receive exceptional service, meeting and exceeding their needs. As a key member of the Bunzl Canada team, you will be responsible for providing top-notch customer service, resolving issues, and building strong relationships with our clients.Key...

  • Seasonal Customer Experience Representative

    3 weeks ago

    Nanaimo, Canada Indigo Books & Music Full time

    **Company Description** Dedicated to telling stories and creating experiences, Indigo is always looking for bright, energetic and customer-focused people who can help bring our exciting mission to life in one of our more than 150 Indigo, Indigospirit, Chapters and Coles stores across Canada. We offer a variety of exciting opportunities at our retail stores,...

  • Customer Service Representative

    4 months ago

    Nanaimo, Canada Mid Island Consumer Services Cooperative Full time

    **Mid Island Co-op is hiring a part-time Customer Service Representative at our Woodgrove Gas Bar in Nanaimo** Are you committed, outgoing, reliable and love being in service for our community? Do you strive to create exceptional customer experiences in the retail industry? This may be the job for you! **Things you’ll do**: - Represent Mid Island Co-op...

  • Customer Service Representative

    4 months ago

    Nanaimo, Canada Mid Island Consumer Services Cooperative Full time

    **Mid Island Co-op is hiring a part-time Customer Service Representative at our Victoria Crescent Gas Bar.** Are you committed, outgoing, reliable and love being in service for our community? Do you strive to create exceptional customer experiences in the retail industry? This may be the job for you! **Things you’ll do**: - Represent Mid Island Co-op by...

  • Customer Experience Associate

    3 weeks ago

    Nanaimo, British Columbia, Canada TD Bank Full time

    Job Title: Customer Service Representative Company: TD Bank Location: Nanaimo, British Columbia Job Type: Full-time Hours: 22.5 hours per week Line of Business: Personal & Commercial Banking Job Description: Key Accountabilities: Customer: Create an exceptional customer experience with every customer interaction Complete a broad range of financial...

  • Customer Experience Associate

    5 days ago

    Nanaimo, British Columbia, Canada TD Bank Full time

    Job Title: Customer Service RepresentativeCompany: TD BankLocation: Nanaimo, British ColumbiaJob Type: Full-timeHours: 22.5 hours per weekLine of Business: Personal & Commercial BankingJob Description:Key Accountabilities:Customer:Create an exceptional customer experience with every customer interaction Complete a broad range of financial transactions in an...

  • Customer Care Representative

    3 months ago

    Nanaimo, Canada Connect Hearing Full time

    Nanaimo, CanadaCustomer Care Representative - Are you comfortable working in a fast-paced retail clinic environment? Are you looking for an opportunity to make a difference?_ - Are you passionate about providing customer service that exceeds expectations?_ - If so, we think you belong here at - **Connect Hearing** as a - **Customer Care...

  • Customer Service Representative

    4 weeks ago

    Nanaimo, Canada Mid Island Liquor Full time

    **Mid Island Liquor is looking for part-time Customer Service Representatives at our Crossroads Liquor Store in Nanaimo, BC** Are you committed, outgoing, reliable and love being in service for our community? Do you strive to create exceptional customer experiences in the retail industry? This may be the job for you! **Things you’ll do**: - Represent...

  • Customer Service Representative

    4 months ago

    Nanaimo, Canada Mid Island Liquor Full time

    _**Mid Island Liquor is looking for a part-time Customer Service Representative at our Departure Bay Liquor Store in Nanaimo, BC**_ Are you committed, outgoing, reliable and love being in service for our community? Do you strive to create exceptional customer experiences in the retail industry? This may be the job for you! **Things you’ll do**: -...

  • Customer Service Representative

    4 months ago

    Nanaimo, Canada Mid Island Liquor Full time

    _**Mid Island Liquor is looking for a part-time Customer Service Representative at our Nicol Liquor Store in Nanaimo, BC**_ Are you committed, outgoing, reliable and love being in service for our community? Do you strive to create exceptional customer experiences in the retail industry? This may be the job for you! **Things you’ll do**: - Represent Mid...

  • Customer Service Representative

    3 months ago

    Nanaimo, Canada Mid Island Liquor Full time

    **Mid Island Liquor is looking for a full-time and a part-time Customer Service Representative at our Crossroads Liquor Store in Nanaimo, BC** Are you committed, outgoing, reliable and love being in service for our community? Do you strive to create exceptional customer experiences in the retail industry? This may be the job for you! **Things you’ll...

  • Customer Care Representative

    4 months ago

    Nanaimo, Canada Sonova Full time

    Nanaimo, CanadaCustomer Care Representative - Are you looking for an opportunity to make a difference? Are you comfortable in a fast-paced retail clinic environment?_ - Are you passionate about providing customer service that exceeds expectations?_ If so, we think you belong here at **Connect Hearing** as a **Customer Care Representative**! **Who we...

  • Sales and Customer Service Representative

    2 weeks ago

    Nanaimo, British Columbia, Canada Avalon College Limited oa Avalon Career College Full time

    About the RoleAvalon College Limited o/a Avalon Career College is seeking a highly motivated and customer-focused Sales and Customer Service Representative to join our team. As a Sales and Customer Service Representative, you will be responsible for providing exceptional customer service, promoting products, and achieving sales targets.Key...

  • Sales and Customer Service Representative

    2 weeks ago

    Nanaimo, British Columbia, Canada Avalon College Limited oa Avalon Career College Full time

    About the RoleAvalon College Limited o/a Avalon Career College is seeking a highly motivated and customer-focused Sales and Customer Service Representative to join our team. As a Sales and Customer Service Representative, you will be responsible for providing exceptional customer service, promoting products, and achieving sales targets.Key...