Customer Care Representative

6 months ago

Nanaimo, Canada Sonova Full time

Nanaimo, CanadaCustomer Care Representative
- Are you looking for an opportunity to make a difference? Are you comfortable in a fast-paced retail clinic environment?_
- Are you passionate about providing customer service that exceeds expectations?_
If so, we think you belong here at **Connect Hearing** as a **Customer Care Representative**

**Who we are**:

Connect Hearing Canada is the largest and leading hearing care provider with a network of clinics across Canada and is a part of the Sonova family of brands. We're passionate about making a difference in the lives of our clients and helping transform their hearing health. We offer a competitive remuneration package, professional development opportunities, and promote a safe and healthy workplace.

**Working Location**: Nanimo South, BC

**Reporting to**: Regional Clinic Manager

**A day in the life of a Customer Care Representative involves**:

- Scheduling appointments and organizing files for the clinic’s Hearing Care Professionals
- Managing and maintaining client accounts while building relationships
- Working with insurance companies to ensure successful third-party billing operations
- Assist with cleanings and minor in-clinic device repairs - don’t worry, training provided

**What you get in return**:

- 20 dollars/hour starting wage based on full-time employment
- Extended Health Benefits Package from day one
- 3 weeks vacations to start, increasing with tenure
- 6 days of personal time in your first year
- Additional days off, including your Birthday
- Monday - Friday (business hours)
- Eligible for Quarterly Bonus
- Growth and development opportunities including education sponsorship

**We'd love to hear from you if**:

- You possess strong communication and customer service skills
- You have experience or would enjoy working on and reconciling accounts receivable
- Your aligned with our value of helping others
- You have a "Can-Do" attitude, you love to learn and are passionate about growing your knowledge

**Don't think you meet the criteria?**
If you’re willing to go all in and learn, we'd still love to hear from you
-

**More About Us**:

We value our workforce and recognize that each client journey is unique. Our organizational culture is built around service excellence, integrity, collaboration, and innovation.
- Connect Hearing is a proud to be a member of the Sonova Family of brands. Sonova is a leading provider of innovative hearing care solutions, not just a company that makes products: but a team on a mission to help people enjoy the delight of hearing. To enable a life without limitations. Through core business brands like Phonak, Unitron, Hansaton, Advanced Bionics and AudioNova - Sonova develops, manufactures and distributes solutions that push the limits of technology and redefine the future of the hearing care industry. The talented and committed employees all over the world know they contribute to something greater than themselves - they create sense._

Sonova is an equal opportunity employer

  • Customer Service Representative

    6 months ago

    Nanaimo, Canada Mid Island Liquor Full time

    **Mid Island Liquor is looking for a full-time and a part-time Customer Service Representative at our Crossroads Liquor Store in Nanaimo, BC** Are you committed, outgoing, reliable and love being in service for our community? Do you strive to create exceptional customer experiences in the retail industry? This may be the job for you! **Things you’ll...

  • Customer Service Representative

    5 months ago

    Nanaimo, Canada Mid Island Liquor Full time

    Mid Island Liquor is looking for part-time and full-time Customer Service Representatives at our Nicol Liquor Store located in Nanaimo, BC. Are you committed, outgoing, reliable and love being in service for our community? Do you strive to create exceptional customer experiences in the retail industry? This may be the job for you! **Things you’ll...

  • Customer Service Representative

    6 months ago

    Nanaimo, Canada National Seating & Mobility Full time

    Energize your day knowing everything you do makes someone's life better. Join our team as a Customer Service Representative at National Seating & Mobility Ltd. and feel good about the work you do! You will be based in our Nanaimo branch at Unit 4, 2227 Wilgress Road, Nanaimo. Your hours of work will be 8:30 to 17:00, Monday to Friday and no overtime is...

  • Customer Service Representative

    5 months ago

    Nanaimo, Canada FreshPoint FreshCuts Full time

    We are looking for a **Customer Service Representative** to join our team in Nanaimo. **Responsibilities** - Receive over the phone customer orders and accurate order entry in the system - Handle customer complaints professionally and provide reasonable resolution and alternatives - Work cross-functionally with other departments to meet the needs of the...

  • Customer Service Representative

    6 months ago

    Nanaimo, Canada FreshPoint FreshCuts Full time

    We are looking for a **Customer Service Representative** to join our team in Nanaimo. **Responsibilities** - Receive over the phone customer orders and accurate order entry in the system - Handle customer complaints professionally and provide reasonable resolution and alternatives - Work cross-functionally with other departments to meet the needs of the...

  • Customer Service Representative/parts Counter

    6 months ago

    Nanaimo, Canada DaikinGoodman Manufacturing Full time

    **Job Summary** Daikin/Goodman Manufacturing is looking for a customer service representative. The CSR will act as a liaison, provide product/services information and resolve any emerging problems that our customer accounts might face with accuracy and efficiency. The best CSRs are genuinely excited to help customers. They’re patient, empathetic, and...

  • Hybrid Customer Service Representative

    2 weeks ago

    Nanaimo, Canada Yellow Submarine Plumbing & Rooter Full time

    **Customer Care Representative** Yellow Submarine Plumbing and Rooter is looking for an enthusiastic and dedicated Customer Care Representative (CCR) to join our team. This **hybrid role **combines the flexibility of working from home with in-office training and occasional in-person days for team-building, training, and meetings. As a CCR, you'll be the...

  • Customer Service Representative

    6 months ago

    Nanaimo, Canada Pizzeria La Stella Full time

    Pizzeria La Stella in NORTH Nanaimo is looking for a customer service representative/server. Friendly and outgoing with a positive attitude, willingness to learn, and a relentless appetite for pizza win the day. Experience with the public is key. Serving it right is required but no previous serving experience is necessary, albeit appreciated. MUST BE 19+...

  • Customer Service Representative

    2 weeks ago

    Nanaimo, British Columbia, Canada Neighbourly Pharmacy Full time

    At Neighbourly Pharmacy, we are seeking a motivated and enthusiastic Customer Service Representative to join our team in Westhill (Nanaimo), BC.The successful candidate will report to the Front Store Manager and assist in promoting the store within the community while delivering an exceptional customer experience.Key Responsibilities:Maintain a positive work...

  • Customer Service Representative

    1 month ago

    Nanaimo, British Columbia, Canada Executive Aviation Full time

    Customer Service RepresentativeAt Executive Aviation, we're seeking a highly skilled Customer Service Representative to join our team. As a Customer Service Representative, you will be responsible for creating a safe and stress-free experience for travelers as they begin and end their journeys.Key Responsibilities:- Helping passengers check-in- Supporting...

  • Csr - Customer Service Representative

    3 months ago

    Nanaimo, Canada Luckys Liquor Store Full time

    **Lucky’s Liquor Store** here in beautiful Nanaimo is looking for a Customer Service Representative to join our amazing team! If you’re an individual with great cash handing skills, enjoy providing exceptional customer service and have prior knowledge of liquor/beer/wine then this could be the job for you. Schedules are consistent week by week allowing...

  • Customer Service Representative

    6 months ago

    Nanaimo, Canada Mid Island Consumer Services Cooperative Full time

    **Mid Island Co-op is hiring a part-time Customer Service Representative at our Victoria Crescent Gas Bar.** Are you committed, outgoing, reliable and love being in service for our community? Do you strive to create exceptional customer experiences in the retail industry? This may be the job for you! **Things you’ll do**: - Represent Mid Island Co-op by...

  • Customer Service Representative

    6 months ago

    Nanaimo, Canada Mid Island Consumer Services Cooperative Full time

    **Mid Island Co-op is hiring a part-time Customer Service Representative at our Woodgrove Gas Bar in Nanaimo** Are you committed, outgoing, reliable and love being in service for our community? Do you strive to create exceptional customer experiences in the retail industry? This may be the job for you! **Things you’ll do**: - Represent Mid Island Co-op...

  • Csr - Customer Service Representative

    1 month ago

    Nanaimo, Canada Luckys Liquor Store Full time

    **Lucky’s Liquor Store** here in beautiful Nanaimo is looking for a Customer Service Representative to join our amazing team! If you’re an individual with great cash handing skills, enjoy providing exceptional customer service and have prior knowledge of liquor/beer/wine then this could be the job for you. Schedules are consistent week by week allowing...

  • Field Sales Representative

    5 days ago

    Nanaimo, Canada Just Like Family Home Care Full time $24 - $28

    Job descriptionLocation: NanaimoCompany Overview:At Just Like Family, we are transforming the home care industry in Canada. Our mission is to provide unparalleled support, choice, and peace of mind to our clients and their families. If you're passionate about improving lives, delivering exceptional care, and making a difference in the community, we invite...

  • Field Sales Representative

    5 days ago

    Nanaimo, Canada Just Like Family Home Care Full time

    Job descriptionLocation: NanaimoCompany Overview:At Just Like Family, we are transforming the home care industry in Canada. Our mission is to provide unparalleled support, choice, and peace of mind to our clients and their families. If you're passionate about improving lives, delivering exceptional care, and making a difference in the community, we invite...

  • Csr - Customer Service Representative

    2 weeks ago

    Nanaimo, Canada Luckys Liquor Store Full time

    **Lucky’s Liquor Store** here in beautiful Nanaimo is looking for a skilled Customer Service Representative to join our amazing team! If you’re an individual with great cash handing skills, enjoy providing exceptional customer service and have prior knowledge of liquor/beer/wine then this is the job for you. Schedules are consistent week by week allowing...

  • Customer Service Representative

    6 months ago

    Nanaimo, Canada Motion LP Full time

    **Consider joining us as a Customer Service Representative if**: You are a multi-tasker in the truest sense, who thrives on juggling projects, demands, and timelines - and doesn’t get overwhelmed doing so. You have a couple of years of customer-facing experience, and you want an opportunity to channel your passion for outstanding service into a role where...

  • Customer Service Representative

    3 months ago

    Nanaimo, Canada Mid Island Liquor Full time

    **Mid Island Liquor is looking for part-time Customer Service Representatives at our Crossroads Liquor Store in Nanaimo, BC** Are you committed, outgoing, reliable and love being in service for our community? Do you strive to create exceptional customer experiences in the retail industry? This may be the job for you! **Things you’ll do**: - Represent...

  • Customer Service Representative

    4 weeks ago

    Nanaimo, Canada Mid Island Liquor Full time

    Mid Island Liquor is looking for part-time Customer Service Representatives at our Departure Bay Liquor Store located in Nanaimo, BC. Are you committed, outgoing, reliable and love being in service for our community? Do you strive to create exceptional customer experiences in the retail industry? This may be the job for you! **Things you’ll do**: -...