Administrative Support Officer

2 weeks ago

Laval, Canada Banque de Montréal Full time

3225 St-Martin Ouest Blvd Laval Québec,H7T 1S2

Offrir au quotidien un soutien exceptionnel au service opérationnel afin d’accroître la part de marché de la Banque et de maximiser la rentabilité des relations avec les clients. S’assurer que la résolution des problèmes des clients est rapide et efficace et que les occasions d’amélioration sont repérées et traitées ou qu’elles fassent l’objet d’une indication pendant les interactions avec le service à la clientèle. En général, répondre aux besoins des clients au sein d’un centre d’appels regroupés ou dans le cadre d’une relation individuelle avec des clients sensibles, complexes ou de premier plan attitrés.
- Écouter activement les préoccupations des clients afin de déterminer leurs besoins en matière de service.
- Faciliter la résolution en temps opportun des problèmes des clients et faire appel à des groupes ou à des représentants interfonctionnels, s’il y a lieu.
- Répondre aux préoccupations des clients d’une manière professionnelle, qui démontre sa responsabilité, sa compétence et son respect envers la relation client.
- Consigner avec exactitude les demandes des clients au moyen des systèmes de suivi du groupe.
- Favoriser la prise de mesures visant à combler l’écart entre les attentes des clients et l’expérience client en ce qui a trait au rendement et aux produits de la Banque.
- Effectuer des suivis réguliers et opportuns afin de faire preuve d’un engagement envers la satisfaction des clients et des normes élevées de réactivité.
- Agir à titre de défenseur des particuliers et soumettre les problèmes à l’échelon supérieur si nécessaire, en vue de favoriser une résolution rapide des problèmes en matière de service.
- Appuyer l’élaboration d’un message personnalisé, ce qui peut comprendre la rédaction, la révision et la transmission des communications.
- Effectuer le suivi de la perception des frais de service facturés aux clients.
- Collaborer avec les parties prenantes internes et externes pour atteindre les objectifs d’affaires.
- Réaliser les tâches afin de procurer, en temps opportun, des services précis et efficaces.
- Réaliser sous supervision des tâches uniformisées.
- Résoudre les problèmes en respectant les règles et les limites établies et transmettre à l’échelon supérieur au besoin.
- Des tâches et des responsabilités plus larges peuvent être attribuées au besoin.** Qualifications**:

- Études secondaires terminées ou expérience de travail équivalente.
- Dans le cas d’un poste comportant des qualifications de prêteur, qualifications en crédit et compétences et connaissances en crédit qui y sont associées, conformément aux normes établies en matière de qualification.
- Connaissances de base acquises en milieu de travail.
- Compétences en communication orale et écrite (dans un contexte commercial) - compétences de base.
- Compétences en organisation (dans un contexte commercial) - compétences de base.
- Compétences pour la collaboration et le travail d’équipe (dans un contexte commercial) - compétences de base.

Ce poste requiert une bonne connaissance de l'anglais pour interagir, soutenir et/ou fournir des services à des clients, employés et/ou partenaires qui ne parlent pas français et qui sont situés au Québec et/ou à l’extérieur du Québec.

**Rémunération et avantages sociaux**:
32 600,00 $ - 44 000,00 $

**Type de rémunération**:
Salaire

Ce qui précède représente la fourchette et le type de rémunération de BMO Groupe financier.

Les salaires varieront en fonction de facteurs comme l’emplacement, les compétences, l’expérience, les études et les qualifications pour le poste et pourront inclure une structure de commissions. Les salaires pour les postes à temps partiel seront calculés au prorata du nombre d’heures travaillées régulièrement. Pour les rôles à commission, le salaire susmentionné représente la cible de BMO Groupe financier pour la première année au poste.

**Ici, pour vous.**

À BMO, nous sommes animés par une raison d’être commune : Avoir le cran de faire une différence dans la vie, comme en affaires. Cette raison d’être nous invite à entraîner des changements positifs et durables pour nos clients, nos collectivités et nos gens. En travaillant ensemble, en innovant et en repoussant les limites, nous transformons des vies et des entreprises et favorisons la croissance économique partout dans le monde.

En tant que membre de l'équipe de BMO, vous êtes valorisé, respecté et entendu, et vous avez plus de moyens pour progresser et obtenir des résultats. Nous nous efforçons de vous aider à obtenir des résultats dès le premier jour, pour vous-même et nos clients. Nous vous offrirons les outils et les ressources dont vous avez besoin pour franchir de nouvelles étapes, car vous aidez nos clients à franchir les leurs. Au moyen de formation e

  • Administrative Office Support

    1 week ago

    Laval, Canada Cybens Technologies Inc. Full time

    Cybens Technologies Inc. is seeking an Administrative Office Support to support numerous office functions. **_Skills/Qualifications: _** - High School Diploma/GED. - Proficiency with Microsoft Office (Word, Excel, PowerPoint, Outlook) and internet. - Administrative experience, preferably in a similar environment. - Experience answering phones and...

  • Office Administrator

    1 week ago

    Laval, Canada Cropac Equipment Inc. Full time

    Cropac Equipment Inc. is urgently looking for a **fully bilingual **Office Administrator to join the team at the Laval branch. This position has great growth potential. **Salary**: $50-55k **Hours**:Onsite,** full time, 8:00-4:30pm **JOB SUMMARY**: This position is responsible for the overall administration of the Laval office. **KEY...

  • Office Administrator

    6 days ago

    Laval, Quebec, Canada VML South Africa Full time

    At VML South Africa, we strive to create a dynamic and inclusive work environment that fosters growth and innovation. Our team is built upon a century of combined expertise, where creativity meets technology, and diverse perspectives ignite inspiration.We are seeking a highly organized and bilingual Office Coordinator who embodies exceptional interpersonal...

  • Office Administrator

    2 weeks ago

    Laval, Canada Laura Canada Full time

    Company Description **Join our team to achieve your full career potential! We are proactive, outside the box thinkers and doers who stop at nothing to make the iconic Laura and Melanie Lyne brands shine! Privately owned and based in Laval, Quebec, with a strong vision for innovation and optimizing the employee and client experiences, we continue to help...

  • Administrative Support Specialist

    5 days ago

    Laval, Quebec, Canada Tbwa ChiatDay Inc Part time

    As a highly organized and adaptable part-time Administrative Assistant, you will provide crucial support to our office management, marketing, HR, and finance team. This temporary role, with an expected duration of 1 year, involves coordinating office events, providing general administrative support, and acting as backup for reception when...

  • Office Administrator

    2 weeks ago

    Laval, Canada BR Windows & Doors Full time

    Requirements: - Proficient in Microsoft Word, Excel, and Outlook - Previous experience in office administration - Fluent in English (reading, writing and speaking) - Ability to work both independently and as part of a team **Duties**: - Support office staff and management with general operational tasks - Answer phones in a professional manner and direct...

  • Office Administrator

    2 weeks ago

    Laval, Canada Atlas Dewatering Corporation Full time

    **About Atlas Dewatering Corporation** Atlas Dewatering Corporation, established in 1946, has seventy-five years of experience in the construction industry and is a leader in construction dewatering and environmental groundwater/surface water management. Atlas also specializes in bypass pumping systems, providing pump rentals, sales and service. We pride...

  • Office Administrator

    2 weeks ago

    Laval, Canada Atlas Dewatering Corporation Full time

    **About Atlas Dewatering Corporation** Atlas Dewatering Corporation, established in 1946, has seventy-five years of experience in the construction industry and is a leader in construction dewatering and environmental groundwater/surface water management. Atlas also specializes in bypass pumping systems, providing pump rentals, sales and service. We pride...

  • Office Administrator

    2 weeks ago

    Laval, Canada Sewer & Watermain Company - Full time

    **About Atlas Dewatering Corporation** Atlas Dewatering Corporation, established in 1946, has seventy-five years of experience in the construction industry and is a leader in construction dewatering and environmental groundwater/surface water management. Atlas also specializes in bypass pumping systems, providing pump rentals, sales and service. We pride...

  • Office Administration

    2 weeks ago

    Laval, Canada Tempo Warehouse Full time

    We are seeking a reliable, organized office staff employee to join our growing company. In this position, you will assist in daily operations and clerical tasks. You should possess multitasking and organizational abilities, be able to effectively prioritize assignments, and complete them in a timely manner. A positive attitude, strong work ethic, and...

  • Office Support Specialist

    6 days ago

    Laval, Quebec, Canada COGIR Immobilier Full time

    About Our TeamAt COGIR Immobilier, we value teamwork and camaraderie. We are seeking an administrative assistant who is passionate about delivering exceptional customer service and supporting our team members.Job ResponsibilitiesAssist your immediate superior and other team members with daily tasks and administrative dutiesGreet visitors and maintain good...

  • Sales Support Administrator

    2 weeks ago

    Laval, Canada MDR BRANDS Full time

    **Sales Support** **DESCRIPTION** We are looking for an experienced Sales Support Specialist to join our team. You will provide support to sales managers and respond to customer and prospect queries. **Responsibilities**: - Assist the sales team in the development and maintenance of customer relationships - Provide high-level support to sales managers...

  • Sales Support Administrator

    1 week ago

    Laval, Canada MDR BRANDS Full time

    **Sales Support** **DESCRIPTION** We are looking for an experienced Sales Support Specialist to join our team. You will provide support to sales managers and respond to customer and prospect queries. **Responsibilities**: - Assist the sales team in the development and maintenance of customer relationships - Provide high-level support to sales managers...

  • Administrative Support Specialist

    4 days ago

    Laval, Quebec, Canada Infotronix Full time

    At Infotronix, we are seeking a highly organized and detail-oriented Administrative Support Specialist to provide comprehensive support to our President. As an Executive Assistant, you will be responsible for managing calendars, coordinating meetings, handling correspondence, and facilitating effective communication with internal and external...

  • Product Support, Administrator

    1 week ago

    Laval, Canada Strongco Full time

    **Province**: Quebec **Branch**: Laval **Employment Type**: Full Time **Number of Positions**:1 **SUMMARY** **DUTIES AND RESPONSIBILITIES** **Regional Fleet Administration** - Maintain vehicle files as per Gov’t requirements for proper tracking - Maintain driver files as per Strongco Fleet Policy - Issue PO’s to vendors for vehicle maintenance...

  • Office Assistant

    5 days ago

    Laval, Quebec, Canada Tbwa ChiatDay Inc Part time

    Are you looking to join a Global Tech leader?Then we have an exciting opportunity for you in MontrealAbout usBroadsign is a growing software company with a mission to make buying, selling, and delivering out-of-home media easier than ever. Our software is operated by some of the most successful out-of-home businesses and powers impactful, compelling...

  • Administrative Support Specialist

    4 days ago

    Laval, Quebec, Canada Infotronix Full time

    The position of Executive Assistant to the President at Infotronix involves providing comprehensive administrative support to the CEO and ensuring the smooth running of activities at the executive level.Key Responsibilities:Manage and monitor the agenda, calls, emails and mailAssist the CEO in daily activities and new initiativesEnsure follow-up with...

  • Office Administrator

    2 weeks ago

    Laval, Canada Bausch + Lomb Full time

    **Bausch + Lomb (NYSE/TSX**: BLCO) is a leading global eye health company dedicated to protecting and enhancing the gift of sight for millions of people around the worldfrom the moment of birth through every phase of life. Our mission is simple, yet powerful: helping you see better, to live better. Our comprehensive portfolio of over 400 products is fully...

  • Administrative Support Specialist

    20 hours ago

    Laval, Quebec, Canada Infotronix Full time

    The role of an Executive Assistant to the President at Infotronix involves providing comprehensive administrative support to the CEO and ensuring the smooth running of activities at the executive level.As a trusted partner to the CEO, you will manage calendars, coordinate meetings, handle correspondence, and facilitate effective communication with internal...

  • Administrative Support I

    2 weeks ago

    Laval, Canada Intact Full time

    Our employees are at the heart of what we do best: helping people, businesses and society prosper in good times and be resilient in bad times. When you join our team, you’re bringing this purpose to life alongside a passionate community of experts. Feel empowered to learn and grow while being valued for who you are - here, diversity is a strength. You...