Alumni and Donor Services Representative

3 weeks ago

Toronto, Canada University of Toronto Full time

**Date Posted**:08/04/2023
**Req ID**: 33271
**Faculty/Division**: VP - Division of University Advancement
**Department**: Advancement Services
**Campus**: St. George (Downtown Toronto)
**Position Number**: 00036511

**Description**:
**About us**:
The Division of University Advancement (DUA) aims to sustain and enhance the University’s academic mission, leadership, and worldwide impact, by engaging alumni and private sector constituents meaningfully in the mission of the University, building mutually beneficial relationships of increasing value and satisfaction over time.

DUA at the University of Toronto is engaged in a transformative agenda deeply rooted in the University’s vision for growth and innovation. We are focus on growing fundraising efforts; enhancing the effectiveness and satisfaction of alumni engagement and programs; building advancement talent capacity within and across divisions and creating an organization and culture that fosters diversity and inclusiveness.

**Your opportunity**:
Advancement Services at DUA is responsible for finance and administration, facilities and space management, knowledge management, human resources,alumni and donor services and information management. With the breadth of services we deliver, our team is comprised of individuals with a broad range of knowledge and experience. We hire outstanding people from a variety of backgrounds and currently seek an Alumni Donor Services Representative to join our diverse group of talent.

correspondence pertaining to donor services, drafts and revises process documents for reference and training, as well as deliver training to DUA and divisional colleagues in ARBOR interpretation, reporting, processes and guidelines.

The incumbent provides administrative support to the Corporate Matching Gift program, including initiating matching gifts with corporations, corresponds with donors, tracks both donors’ and corporations’ matching gifts, and keeps detailed records of donors and employers participating in the Corporate Matching Gift program.

**Your responsibilities will include**:

- Responding to enquiries within the defined scope of the role and redirecting as appropriate
- Resolving issues within the scope of the role and escalating problems as required
- Liaising with various stakeholders to foster collaboration
- Updating and maintaining records
- Tracking and monitoring donations received against donations pledged
- Verifying the accuracy and completeness of information
- Generating reports
- Serving as a resource to others by providing (non-supervisory) administrative guidance

**Essential Qualifications**:

- Bachelor's Degree or acceptable combination of equivalent experience.
- Minimum three (3) years relevant experience in administration.
- Experience in financial procedures, biographic data and processes with respect tocharitable donations.
- Prior customer service experience in a professional setting.
- High level of computer aptitude and accuracy to include MS Word, Excel, Adobe Acrobat,internet, and ARBOR required.
- Knowledge of Blackbaud or equivalent donations management software familiarity.
- Knowledge of CRA guidelines and federal and provincialprivacy legislation.
- Ability to exercise initiative and sound judgment, tact and discretion in the performance of the job functions where an emphasis on the confidentiality of the information used in the performance of these duties is essential.
- Ability to pay meticulous attention to detail and accuracy of information.
- Strong communication skills and ability to demonstrate professionalism and tactfulness.

**Assets (Nonessential)**:

- General administrative accounting background preferred.
- Familiarity with the University's policies, structure and systems an asset.
- Knowledge of Sharepoint an asset.

**To be successful in this role you will be**:

- Approachable
- Courteous
- Diplomatic
- Multi-tasker
- Tactful
- Team player

**Closing Date**: 08/15/2023, 11:59PM ET
**Employee Group**: USW
**Appointment Type**: Budget - Continuing
**Schedule**: Full-Time
**Pay Scale Group & Hiring Zone**:
**Job Category**: Administrative / Managerial
**Recruiter**: Fiona Chan

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