Desktop Support Analyst

2 months ago

Surrey, Canada STARLINE WINDOWS LTD Full time

Durée de l'emploi: Permanent
- Langue de travail: Anglais
- Heures de travail: 35 hours per week
- Education:

- Expérience:
**Education**:

- College/CEGEP
- Information technology
- Computer/information technology administration and management, other
**Work setting**:

- Help desk
- General office
- Manufacture
- Office building
**Tasks**:

- Give access to computer networks
- Report on the performance of computer systems and networks
- Collect, organize and maintain a problems and solutions log for use by other technical support analysts
- Provide business systems, network and Internet support to users in response to identified difficulties
- Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software
- Perform Web-server backup and recovery operations
- Manage incidents
**Supervision**:

- No supervision responsibility
**Computer and technology knowledge**:

- Device drivers
- Networking hardware
- Networking security
- Intranet
- Internet
- Servers
- Security software
- Word processing software
- Presentation software
- Mail server software
- Communication software
- Programming software
- Desktop publishing software
- Data analysis software
- JavaScript
- MS Office
- MS Windows
- SharePoint
- Spreadsheet
- Wireless networks
**Work conditions and physical capabilities**:

- Fast-paced environment
- Work under pressure
- Tight deadlines
- Repetitive tasks
- Attention to detail
**Personal suitability**:

- Efficient interpersonal skills
- Judgement
- Organized
- Team player
- Ability to multitask
- Time management
**Experience**:

- 2 years to less than 3 years
**Health benefits**:

- Health care plan
- Paramedical services coverage
**Other benefits**:

- Team building opportunities

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