Helpdesk Support Analyst

3 months ago

Surrey, Canada Compugen Inc Full time

**Job Title**

Helpdesk Support Analyst

**Vacancy No**

VN7312

**Company Name**

Compugen Inc

**Work Location**

Surrey, BC

**Base Pay Range**

$50000-$55000 Annually *range is not inclusive of variable compensation (if applicable).

**Job Details**

**About Compugen**
Compugen is one of Canada's largest privately-owned Information Technology (IT) Solution Providers. We help customers design, acquire, integrate and operate technology. Our mission is to help organizations realize new possibilities. Every day, our dedicated staff across North America focus on providing extraordinary customer service and support experiences to private and public sector organizations. We combine breadth of skill, depth of expertise, and commitment to operational excellence at scale to deliver exceptional, customer-focused experiences.
If you are driven to make a difference, relentlessly curious and collaborative at the core, we would love to talk to you. Join us and help us make a difference.

**Helpdesk Support Analyst**

**Responsibilities**:
Assist customers with clear communication and step-by-step solutions
Contribute to team innovation through ideas for process improvement and efficiency
Escalate concerns/questions to supervisor as required
Collect, organize and maintain a problems and solutions log for use by other Technical Support Representatives
Develop, implement, and/or participate in the preparation knowledge base articles and/or documentation for Service Desk use; make recommendations for improvements
Be available to work rotating schedules which include evenings, weekends and holidays.

**Qualifications**:
1 year of experience in a technical support role within call-centre environment
Experience using an online ticketing system
Exceptional customer service and communication skills
Proven analytical and problem-solving abilities
Post-Secondary education within technology is preferred
Experience working in a team-oriented, collaborative environment
A+ certification is an asset

**Equity Statement**:
Consistent with our commitments to equity and diversity, we actively recruit from all designated groups. We also provide employment accommodation upon request to current staff members and to applicants during the recruitment process. We aim to provide a work environment where excellence is allowed to flourish and diversity is prized. Compugen is committed to providing accommodation throughout the interview and employment process. If you require an accommodation, the hiring manager and the human resources contact will work with you to meet your needs.

LI-RB1

  • Helpdesk Support Analyst

    5 months ago

    Surrey, Canada Compugen Inc Full time

    **Job Title** - Helpdesk Support Analyst **Vacancy No** - VN7006 **Work Location** - Surrey, BC **Base Pay Range** - $50000-$55000 Annually *range is not inclusive of variable compensation (if applicable). **Job Details** **About Compugen** Compugen is one of Canada's largest privately-owned Information Technology (IT) Solution Providers. We help...

  • Helpdesk Support Analyst

    5 months ago

    Surrey, Canada Compugen Inc Full time

    **Job Title** - Helpdesk Support Analyst **Vacancy No** - VN7056 **Work Location** - Surrey, BC **Base Pay Range** - $50000-$55000 Annually *range is not inclusive of variable compensation (if applicable). **Job Details** **About Compugen** Compugen is one of Canada's largest privately-owned Information Technology (IT) Solution Providers. We help...

  • Helpdesk Support Analyst

    5 months ago

    Surrey, Canada Compugen Inc Full time

    **Job Title** - Helpdesk Support Analyst **Vacancy No** - VN7102 **Company Name** - Compugen Inc **Work Location** - Surrey, BC **Base Pay Range** - $50000-$55000 Annually *range is not inclusive of variable compensation (if applicable). **Job Details** **About Compugen** Compugen is one of Canada's largest privately-owned Information Technology (IT)...

  • Helpdesk Support Analyst

    5 months ago

    Surrey, Canada Compugen Inc Full time

    **Job Title** - Helpdesk Support Analyst (Hybrid) **Vacancy No** - VN6941 **Work Location** - Surrey, BC **Base Pay Range** - $50000-$55000 Annually *range is not inclusive of variable compensation (if applicable). **Job Details** **About Compugen** Compugen is one of Canada's largest privately-owned Information Technology (IT) Solution Providers. We...

  • Helpdesk Support Analyst

    5 months ago

    Surrey, Canada Compugen Inc Full time

    **Job Title** - Helpdesk Support Analyst (Onsite) **Vacancy No** - VN6879 **Work Location** - Surrey, BC **Base Pay Range** - $50000-$55000 Annually *range is not inclusive of variable compensation (if applicable). **Job Details** **About Compugen** Compugen is one of Canada's largest privately-owned Information Technology (IT) Solution Providers. We...

  • Helpdesk Support Analyst

    3 weeks ago

    Surrey, Canada Compugen Inc Full time

    **Job Title** Helpdesk Support Analyst **Vacancy No** VN7471 **Company Name** Compugen Inc **Work Location** Surrey, BC **Base Pay Range** $53000-$60000 Annually *range is not inclusive of variable compensation (if applicable). **Job Details** **About Compugen** Compugen is Canada's largest privately-owned Technology Ally. To innovate industries,...

  • Team Lead Helpdesk Support Analyst

    3 weeks ago

    Surrey, Canada Compugen Inc Full time

    **Job Title** Team Lead Helpdesk Support Analyst **Vacancy No** VN7472 **Company Name** Compugen Inc **Work Location** Surrey, BC **Base Pay Range** $60000-$70000 Annually *range is not inclusive of variable compensation (if applicable). **Job Details** **About Compugen** Compugen is Canada's largest privately-owned Technology Ally. To innovate...

  • Deskside Support Analyst

    5 months ago

    Surrey, Canada Compugen Inc Full time

    **Job Title** - Deskside Support Analyst **Vacancy No** - VN7005 **Work Location** - Surrey, BC **Base Pay Range** - $55000-$60000 Annually *range is not inclusive of variable compensation (if applicable). **Job Details** **About Compugen** Compugen is one of Canada's largest privately-owned Information Technology (IT) Solution Providers. We help...

  • Deskside Support Analyst

    5 months ago

    Surrey, Canada Compugen Inc Full time

    **Job Title** - Deskside Support Analyst (Onsite) **Vacancy No** - VN6878 **Work Location** - Surrey, BC **Base Pay Range** - $55000-$60000 Annually *range is not inclusive of variable compensation (if applicable). **Job Details** **About Compugen** Compugen is one of Canada's largest privately-owned Information Technology (IT) Solution Providers. We...

  • Deskside Support Analyst

    3 weeks ago

    Surrey, Canada Compugen Inc Full time

    **Job Title** Deskside Support Analyst (Onsite) **Vacancy No** VN7473 **Company Name** Compugen Inc **Work Location** Surrey, BC **Base Pay Range** $55000-$65000 Annually *range is not inclusive of variable compensation (if applicable). **Job Details** **About Compugen** Compugen is Canada's largest privately-owned Technology Ally. To innovate...

  • Deskside Support Analyst

    3 weeks ago

    Surrey, Canada Compugen Inc Full time

    **Job Title** Deskside Support Analyst (6 M Contract) **Vacancy No** VN7474 **Company Name** Compugen Inc **Work Location** Surrey, BC **Base Pay Range** $35-$40 Hourly *range is not inclusive of variable compensation (if applicable). **Job Details** **About Compugen** Compugen is Canada's largest privately-owned Technology Ally. To innovate...

  • IT Service Desk Analyst

    5 months ago

    Surrey, Canada Helical Pile Solutions Ltd. Full time

    Helical Pile Solutions is a deep foundations contractor with over 30 years of experience in the industry, recently acquired by Java Holdings Ltd. (“Java”). Java staff have over 50 years of experience building some of Canada’s largest electrical infrastructure projects. We are seeking an experienced IT Service Desk Analyst for our growing team. This...

  • Business Support Analyst

    7 days ago

    Surrey, British Columbia, Canada Westland Insurance Full time

    Business Support Analyst At Westland Insurance, we're seeking a skilled Business Support Analyst to join our team. As a Business Support Analyst, you'll play a pivotal role in supporting our Acturis system, providing top-notch service to our employees, and ensuring seamless operations. Key Responsibilities: Provide expert support for our Acturis...

  • IT Customer Care

    5 months ago

    Surrey, Canada Sunrise Farms Full time

    **Sunrise Farms** is a group of companies with primary focus in the poultry industry. From our hatcheries to our “ready to eat” state of the art cooking facilities we service customers in the retail, food service and industrial sectors. We are proud of our support of the Canadian farm as well as our investment in the latest equipment and technologies at...

  • Technical Support Analyst

    1 week ago

    Surrey, British Columbia, Canada Saber Well Consulting Ltd. Full time

    At Saber Well Consulting Ltd., we are seeking a highly skilled Technical Support Analyst to join our team. As a Technical Support Analyst, you will play a key role in providing exceptional customer service to our clients. Your primary responsibility will be to respond to users experiencing difficulties with computer systems, providing timely and effective...

  • Desktop Support Analyst

    2 months ago

    Surrey, Canada STARLINE WINDOWS LTD Full time

    Durée de l'emploi: Permanent - Langue de travail: Anglais - Heures de travail: 35 hours per week - Education: - Expérience: **Education**: - College/CEGEP - Information technology - Computer/information technology administration and management, other **Work setting**: - Help desk - General office - Manufacture - Office building **Tasks**: - Give access...

  • Technical Support Analyst

    3 months ago

    Surrey, Canada Saber Well Consulting Ltd. Full time

    Education: Secondary (high) school graduation certificate - Experience: Experience an asset **Tasks**: - Respond to users experiencing difficulties with computer - Consult user guides, technical manuals and other documents to research and implement solutions - Provide advice and training to users in response to identified difficulties - Collect, organize...

  • Technical Support Analyst

    5 months ago

    Surrey, Canada Saber Well Consulting Ltd. Full time

    Education: - Expérience: **Education**: - Secondary (high) school graduation certificate **Tasks**: - Respond to users experiencing difficulties with computer - Consult user guides, technical manuals and other documents to research and implement solutions - Provide advice and training to users in response to identified difficulties - Collect, organize...

  • IT Support Analyst

    5 months ago

    Surrey, Canada Prospera Credit Union Full time

    **TEAM LOCAL is hiring** Built on more than 75 years of service in local communities, Prospera Credit Union is a community-based, purpose-driven organization that offers a full range of financial products and services. Prospera is one of the largest credit unions in British Columbia, with approximately $7.5 billion in assets and 120,000 members. With 26...

  • technical support analyst

    5 months ago

    Surrey, Canada Saber Well Consulting Ltd. Full time

    Education: Secondary (high) school graduation certificateExperience: Experience an assetTasksRespond to users experiencing difficulties with computerConsult user guides, technical manuals and other documents to research and implement solutionsProvide advice and training to users in response to identified difficultiesCollect, organize and maintain a problems...