Director, Patient Support Programs

7 days ago

Mississauga, Canada Compile Full time

Job ID JR0118529

Category Client Relationship, Customer Service & Relations

McKesson is an impact-driven, Fortune 10 company that touches virtually every aspect of healthcare. We are known for delivering insights, products, and services that make quality care more accessible and affordable. Here, we focus on the health, happiness, and well-being of you and those we serve - we care.

What you do at McKesson matters. We foster a culture where you can grow, make an impact, and are empowered to bring new ideas. Together, we thrive as we shape the future of health for patients, our communities, and our people. If you want to be part of tomorrow’s health today, we want to hear from you.

Job Summary:
We are seeking a strategic and innovative leader to join our team as Director, Patient Support Programs. The Director, Patient Support Programs is a dynamic leader responsible for partnering with biopharmaceutical manufacturers and internal stakeholders to ensure the seamless execution of patient support programs (PSP).

Reporting to the Sr. Director, Patient Support Programs, you will play a pivotal role in driving the success of our initiatives and help to shape the future of PSPs. Your leadership, innovative thinking, and excellent communication skills will be key to managing and inspiring a dedicated team.

Specific Responsibilities:

- Lead the PSP team to achieve high levels of operational execution, relationship management, and client satisfaction.
- Provide comprehensive oversight of departmental initiatives, budget management, issue tracking, and reporting.
- Elevate the PSP team to become a trusted strategic partner for manufacturers.
- Support Program Management staff in developing and executing strategies to foster client brand growth.
- Monitor projects and programs to achieve key performance indicators (KPIs) and drive continuous improvement.
- Develop management objectives and annual budget plans aligned with business needs.
- Develop and implement solutions to address deficiencies in client service or operating processes.
- Prepare and present monthly financial management reports, including revenue recognition, KPIs, and customer billing.
- Lead or assist in managing customer contracts and statements of work (SOWs).

General Responsibilities:

- Collaborate with cross-functional teams to align initiatives with business goals.
- Identify opportunities for business development and expanded services within the existing client base.
- Ensure all corporate and program-specific training complies with Quality Management System (QMS) requirements.

Minimum Qualifications:

- Minimum of 7 years of experience in program/project management.
- Minimum of 7 years in the pharmaceutical, biopharmaceutical, or life sciences industry in a clinical capacity or account leadership role.
- Bachelor’s degree or equivalent experience; MBA preferred.

Key Competencies:

- Proven ability to lead, motivate, influence, and coach teams.
- Excellent oral presentation and interpersonal skills; impeccable written and spoken English; bilingual skills are an asset.
- Strong communication skills with the ability to clearly convey information to clients, demonstrating strong listening and questioning skills.
- Experience with data management, reporting, and digital healthcare tools is an asset.
- Strong analytical skills with the ability to approach issues from multiple perspectives and summarize data to draw conclusions.
- Creative and innovative mindset with a passion for healthcare transformation.
- Willingness to travel across North America (approx. 10%).

We are proud to offer a competitive compensation package at McKesson as part of our Total Rewards. This is determined by several factors, including performance, experience and skills, equity, regular job market evaluations, and geographical markets. The pay range shown below is aligned with McKesson's pay philosophy, and pay will always be compliant with any applicable regulations. In addition to base pay, other compensation, such as an annual bonus or long-term incentive opportunities may be offered. For more information regarding benefits at McKesson, please

**Our Base Pay Range for this position**

$115,100 - $191,900
McKesson is an Equal Opportunity Employer

McKesson provides equal employment opportunities to applicants and employees and is committed to a diverse and inclusive environment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age or genetic information. For additional information on McKesson’s full Equal Employment Opportunity policies, visit our Equal Employment Opportunity page.

Join us at McKesson

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