Associate Program Manager

6 months ago


Mississauga, Canada McKesson Full time

McKesson is an impact-driven, Fortune 10 company that touches virtually every aspect of healthcare. We are known for delivering insights, products, and services that make quality care more accessible and affordable. Here, we focus on the health, happiness, and well-being of you and those we serve - we care. What you do at McKesson matters. We foster a culture where you can grow, make an impact, and are empowered to bring new ideas. Together, we thrive as we shape the future of health for patients, our communities, and our people. If you want to be part of tomorrow’s health today, we want to hear from you.

McKesson is in the business of better health and we touch the lives of patients in virtually every aspect of healthcare. At McKesson Canada, we touch the lives of 12 million Canadians every day. We carry more than 35,000 products in 12 distribution centers and ultimately provide distribution to 6,300 retail pharmacies, 1,350 hospitals, long-term care centers, clinics and institutions all over Canada. But we're so much more than a distribution company. We've automated 2,500 retail pharmacies and dispense over 100 million doses a year through our automation solutions. Manufacturers, healthcare providers and patients count on us for a full range of services that contribute to the quality and safety of care for us all.

At McKesson Canada, you’ll help us carry out our mission to improve lives and advance healthcare. Working here is your opportunity to shape an industry that’s vital to us all.

**Job Summary**

The Associate Program Manager will ensure a professional and service oriented work environment by monitoring performance, motivating and developing their case management and administrative team members to deliver excellent customer service and achieve required performance objectives. In addition to supporting the operations team, The Associate Program Manager will also support the Program Manager in the strategic and technical development of the PSP as well as with client relations. The Associate Program Manager must be well versed in Patient Services offerings, organizational procedures, Contact Centre technology and reporting.

**Specific Responsibilities**
- Competently performs the duties required of the case management team, as assigned; Associate Program Managers will throughout the month be required to place and/or receive program-related calls, which will equate to no less than 10% of their hours worked each month. Calls may be as a result of, but not limited to, covering workload for the team, dealing with sensitive or escalated cases, or ensuring they are up-to-date with program activities.
- Develops working relationships that supports the growth and success of each staff member and the department;
- Demonstrates a thorough understanding of all policies, procedures and processes and articulates the same to staff. Ensures compliance and tracks as appropriate
- Participate and council the program manager, management team and pharma manufacturers in the program development and optimization.
- Rapidly and proactively identify program issues; promptly recommend solutions based on customer feedback, own judgment and research; and solve problems that impact the management and direction of the program.
- Provides regular feedback to the Manager regarding quality, operational, technical and/or process issues which involve a program, team or individual. Recommends corrective actions or follow up. Engages other resources as needed
- Based on the forecasted demand, oversees the scheduling of these employees and allocation of related resources to ensure effective and efficient delivery of case management services
- in each employee group to cover Contact Centre operational ours of 8am-8pm Monday - Friday, and as required weekend or holiday coverage
- Supports the Manager with the development and execution of policies and practices; responds according to policy direction at all times and seeks assistance with unusual situations and/or staff non-adherence
- Identifies collective or individual staff non-adherence to scheduling policies, attendance issues or trends, and/or other Workforce Management issues to the Manager on a regular basis
- Supports other Associate Program Managers and Managers in resolving scheduling-related issues, including contacting staff to fill shifts, assessing program resource allocations for cross-training or redistribution of responsibilities, as needed.
- Refers requests for scheduling changes and time off that fall outside established policies to the Manager for guidance
- Supervises, coaches and evaluates the performance of case management team; including establishing goals & objectives and completing performance appraisals in accordance with McKesson’s policies. General competencies include but are not limited to technical matters pertaining to drug reimbursement, case coordination, financial assistance, compliance services and adverse event reporting
- Reviews goals &



  • Mississauga, Canada McKesson Canada Full time

    McKesson is an impact-driven, Fortune 10 company that touches virtually every aspect of healthcare. We are known for delivering insights, products, and services that make quality care more accessible and affordable. Here, we focus on the health, happiness, and well-being of you and those we serve - we care. What you do at McKesson matters. We foster a...


  • Mississauga, Canada Wesco Full time

    The Wesco Sales & Operations Development Program is a twelve-month training program designed to prepare Associates for a Sales or Sales Operations position within Wesco. Associates will develop strong selling skills and overall business acumen, gain product and industry knowledge, and expand their professional networks throughout Wesco. Associates work...


  • Mississauga, Canada Echelon Insurance Full time

    **About Us**: Echelon Insurance provides Personal and Commercial Specialty Insurance solutions to protect Canadian families and businesses across Canada, through our trusted network of Broker partners. Echelon is a member of the CAA Club Group of Companies, and is an equal opportunity employer who offers a professional environment that champions...


  • Mississauga, Canada PLASP Child Care Services Full time

    PLASP Child Care Services is a charitable organization operating on a not-for-profit basis, providing high quality early learning and child care, for children up to 12 years of age. PLASP operates programs in more than 240 schools providing before and after school care. PLASP also operates over 32 full-day early learning and child care centres and six...

  • Operations Manager

    3 weeks ago


    Mississauga, Canada EPIC - Educational Program Innovations Center Full time

    Education: College/CEGEP - Experience: 1 year to less than 2 years - **Tasks**: - Allocate material, human and financial resources to implement organizational policies and programs - Authorize and organize the establishment of major departments and associated senior staff positions - Co-ordinate the work of regions, divisions or departments - Establish...


  • Mississauga, Canada AstraZeneca GmbH Full time

    p>Statistical Programming Associate Director - CVRMHybrid Work- on average 3 days/week from office Minimum 1 day from our Mississauga office and 2 days from our Mississauga or Downtown (temporary) officeAt AstraZeneca, we pride ourselves on crafting a collaborative culture that champions knowledge-sharing, ambitious thinking and innovation – ultimately...


  • Mississauga, Canada Walmart Canada Full time

    **Position Summary... **:This position is responsible for execution and oversight of key components of the Ethics program for Walmart Canada, ensuring alignment with the Walmart’s Global Code of Conduct, international and market level ethics program strategy, and all applicable laws and regulations. **What you'll do...**: - Promotes an environment that...


  • Mississauga, Canada Echelon Insurance Full time

    About Us Echelon Insurance provides Personal and Commercial Specialty Insurance solutions to protect Canadian families and businesses across Canada, through our trusted network of Broker partners. Echelon is a member of the CAA Club Group of Companies, and is an equal opportunity employer who offers a professional environment that champions...


  • Mississauga, Canada Nanda & Associate Professional Corporation Full time

    Nanda & Associate Lawyers Professional Corporation was established in year 2003 and its Mississauga based. The firm strives to provide clients with exceptional, dedicated and personalized service in line with their specific goals and needs. Since its founding, Nanda & Associate Lawyers P.C. has continuously applied its core values of integrity,...


  • Mississauga, Canada Walmart Canada Full time

    **Position Summary...**:This role will be responsible for influencing and accelerating digital enablement initiatives within Consumables and for driving organizational success by developing and implementing strategic key performance indicators (KPIs) that align with business goals and foster cross-functional collaboration. Core responsibilities will be...


  • Mississauga, Canada AstraZeneca Full time

    Are you an experienced Statistical Programmer with good knowledge of clinical drug development? Would you like to be part of a fast-paced and agile global team that has direct strategic impact on drug development, empowered and trusted to innovate and experiment? Join us at AstraZeneca CVRM (Cardiovascular Renal Metabolism) Biometrics to impact a wide range...


  • Mississauga, Canada Wesco Full time

    As an Associate - Technical Sales & Operations Development Program, you will partake in the Wesco sales & Operations Development Program. This is a twelve-month training program designed to prepare associates for technical or engineering positions within Wesco. You will develop strong technical skills and overall business acumen, gain product and industry...

  • General Manager

    6 months ago


    Mississauga, Canada EPIC - Educational Program Innovations Center Full time

    Education: - Expérience: **Education**: - Bachelor's degree **Tasks**: - Allocate material, human and financial resources to implement organizational policies and programs - Authorize and organize the establishment of major departments and associated senior staff positions - Establish financial and administrative controls; formulate and approve...

  • Manager, Programs

    4 months ago


    Mississauga, Canada Specialty Health Network Inc. Full time

    **Location**: 1685 Tech Ave, Mississauga, Ontario, L4W 0A7 At Shoppers Drug Mart, we’re innovating health and wellness in Canada. From prescriptions to walk-in clinics, and a beloved loyalty program, we’re caring and supporting our customers in new ways every day. With more than 1,300 locally owned and operated stores from coast to coast, the Shoppers...

  • Program Manager

    6 months ago


    Mississauga, Canada Specialty Health Network Inc. Full time

    **Location**: 1685 Tech Ave, Mississauga, Ontario, L4W 0A7 At Shoppers Drug Mart, we’re innovating health and wellness in Canada. From prescriptions to walk-in clinics, and a beloved loyalty program, we’re caring and supporting our customers in new ways every day. With more than 1,300 locally owned and operated stores from coast to coast, the Shoppers...

  • Program Manager

    3 months ago


    Mississauga, Canada Specialty Health Network Inc. Full time

    **Location**: 1685 Tech Ave, Mississauga, Ontario, L4W 0A7 At Shoppers Drug Mart, we’re innovating health and wellness in Canada. From prescriptions to walk-in clinics, and a beloved loyalty program, we’re caring and supporting our customers in new ways every day. With more than 1,300 locally owned and operated stores from coast to coast, the Shoppers...


  • Mississauga, Canada Jake's House Full time

    **Title: Employment Training Program Senior Manager** Term: Full-Time Reports: Associate Director, Employment Training Program Location(s): Oversee across 3 locations -Toronto, London and Ottawa Salary Range: $60,000+ **COMPANY PROFILE** Founded in 2004, Jake’s House is a Provincially and Federally funded Canadian charity with a mission to provide...


  • Mississauga, Canada Walmart Canada Full time

    **Résumé des fonctions... **:The Program Manager is responsible for the execution of multiple Transformation programs. This role is directed towards the planning, execution and management of activities and procedures associated with the build, fit up and launch of new and remodel Fulfillment Centre infrastructure projects. Responsible for the governance of...

  • Program Manager

    3 months ago


    Mississauga, Canada Indwell Full time

    Come Build Hope and Homes with Us! Program Manager - Full-Time Mississauga - Lakeshore Lofts and Cornerstone Suites **Salary**: $62,200- $82,500 What matters to you? Being in a work culture that operates out of their core values of DIGNITY, LOVE and HOPE- embracing diversity, promoting equality and inclusion. You aspire to create a positive foundation for...


  • Mississauga, Ontario, Canada Travel Industry Council of Ontario Full time

    At the Travel Industry Council of Ontario, we are committed to fostering a culture of inclusivity, equity, and accessibility for all.Job OverviewWe are seeking an experienced Strategic Education Program Manager to oversee and lead the successful evolution of our educational program.The ideal candidate will have expertise in adult learning best practices,...