Road Supervisor

4 months ago

Edmonton, Canada Cliffs Towing & Transport Ltd. Full time

**About Us**

2370845 Alberta Ltd. provides a supportive and progressive work environment for our employees that will not only challenge but encourage new ideas and solutions. We focus on collaborative efforts and always take the time to listen and learn from our team members.

**About You**

You are an expert with current traffic rules and regulations and someone who is safety-conscious. You are an effective communicator, has great customer service background and knows the city of Edmonton and surrounding areas well.

Reporting to the Health & Safety/Claims Manager, the Road Supervisor is responsible for ensuring that all Cliffs and Prestige (Limo, DATS, & CHOICE) drivers under his/her supervision adhere to traffic rules, regulations, and company policies while providing safe and timely transportation services to our passengers.

**Responsibilities**:
Ø Supervise and monitor the activities Cliffs & Prestige drivers to ensure that they comply with traffic rules and regulations, company policies, and customer service standards.

Ø Conduct regular inspections of Vehicles to ensure they are in good working condition and are properly maintained.

Ø Assist in conducting driver training programs to ensure drivers are equipped with the necessary knowledge and skills to provide excellent customer service.

Ø Investigate accidents involving drivers and prepare reports on findings and recommendations for corrective action.

Ø Ensure that all transportation-related documentation, such as driver logs, inspection reports, and maintenance records, are accurate and up to date.

Ø Under direction of Driver Relations Department - communicate with drivers and customers, and other departments to ensure that transportation services are well-coordinated and that any issues are resolved promptly.

Ø Monitor driver performance and provide feedback and coaching as needed to ensure that drivers meet safety, performance, and customer service standards.

**Required Skills and Competencies**:
Ø A team player who is focused on providing exceptional service and a customer focused attitude with the ability to take direction, work independently and work well with others.

Ø Must be able to prioritize and multi-task including being able to remain flexible in continually changing and fast paced situations.

Ø Driver training instructor experience

Ø Ability to work with time constraints in a complex environment.

Ø Geographical knowledge of the city and surrounding areas.

Ø Possess advanced problem-solving skills with the ability to proactively manage issues

**Qualifications**:
Ø High School Diploma or equivalent, additional certification in transportation management

or in a related field is a great advantage

Ø Proven experience as a driver supervisor or related role in the transportation industry

Ø Must have a clean 5-Year driver abstract.

Ø Knowledge of traffic rules and regulations, safety standards, and customer service practices

Ø Ability to manage and motivate drivers to provide excellent customer service.

Ø Excellent communication and interpersonal skills

Ø Proficient in Microsoft Office and transportation management software

Ø Must possess a valid driver’s license

**Working Conditions/Hours**:
Ø The Road Supervisor will work in an office environment and spend a significant amount of time in the field monitoring and inspecting vehicles and drivers. This role may require working flexible hours, including evenings, weekends, and holidays.
- We thank all submissions, however, only qualified applicants will be contacted._

Schedule:

- 8 hour shift
- Evening shift
- Monday to Friday
- Weekends as needed

**Experience**:

- Driver Training Instructor: 2 years (required)
- traffic rules, regulations, safety, customer service: 2 years (required)
- Driver Supervisor: 2 years (required)
- vehicle inspections: 2 years (required)

Licence/Certification:

- Clean 5 year driver abstract (required)

Work Location: In person

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