Computer Support Specialist

7 months ago

Oshawa, Canada Durham College Full time

**About Durham College**:
Durham College (DC) is leading the way as a post-secondary institution, offering an innovative and transformative student experience and hands-on learning opportunities. With this focus top of mind for our students and our employees, DC is proud to be one of the fastest-growing colleges in the province and annually ranked as one of the GTA’s Top 100 employers.

The college offers a wide range of market-driven programs across multiple disciplines, including culinary management, farming and horticulture, business, IT, construction and trades, science and technology, health care, engineering, social and community services, justice, media, art and design.

With a focus on experiential learning, DC graduates are known for having the skills and knowledge employers need. More than 104,000 alumni represent the college, both locally and around the world.

Serving the Durham Region community for over 50 years, with campuses in Oshawa and Whitby, the college offers over 12,500 full-time post-secondary and apprenticeship students access to more than 145 full-time post-secondary programs - including four honours bachelor degrees and nine apprenticeship programs. Led by over 1,860 full
- and part-time staff, DC has an estimated annual economic impact of more than $913 million on Durham Region.

**DUTIES AND RESPONSIBILITIES**:
Servicing and resolving technical support Level 2 ticket issues related to incidents and service requests raised for ITS resolve in liaison with Level 1 and Level 3 support peers, while engaging internal and external third parties as appropriate.

The role provides support of college provided computing equipment used by staff and faculty and classroom/lab computing equipment, not limited to but including desktops & laptops (Windows/Intel and Apple platforms), printers, tablets etc.

The incumbent provides research, recommends process enhancements and creates, and maintains documentation of operational technology processes. S/he utilizes technology tools to facilitate expedited support of client issues (Included but not limited to utilizing remote control tools, package deployment tools (e.g. Landesk).

The incumbent maintains technology certifications complimenting computer support skills including A+, Microsoft, Lenovo, Apple and vendor hardware as used by DC and other technology areas highlighted as appropriate in light of ever-changing technology trends.
- Ensure that standards are adhered to when sourcing and purchasing new hardware equipment and accessories; clarify standards to user queries.
- Manage and action hardware repairs (Maintaining vendor appropriate hardware repair certifications), warranty, and parts ordering; update and maintain hardware for both Windows and Apple installation, configuration, troubleshooting, triage and basic repair of printer equipment
- Earn/maintain technology certifications as a requirement for performing selected vendor-based repairs; including Lenovo, Apple; A+.
- Earn/maintain other technology certification(s) courses to compliment computer support skills example: Microsoft. Earn courses in other appropriate and related vendor hardware technology and other areas highlighted as appropriate in light of ever-changing technology trends.
- Manage, document, scan and track all DC computers and other desk side technology assets acquired by or delivered to ITS. Document all asset movement updates from asset receipt and including storage, to deployment and decommission.
- Follow up with clients on all open issues to ensure achieving service level objectives. Log and update all required support tickets serviced with clear & concise data that accurately reflects the actions taken and the resolution applied.
- Document, adhere to and effectively communicate established process & procedures to clients as required; Attend departmental and operational and faculty meetings as required.
- Other related duties as assigned.

**QUALIFICATIONS**:
1. A minimum of a 3-year diploma or degree in Computer Studies or Computer Science.

2. A+ Certification - 60 hours is required.

3. Apple - ACMT Certification, or equivalent training through an Apple certified training centre - 120 hours is required.

4. A minimum of five years work experience in IT including three years PC and one year Apple experience supporting a large client base.

5. High level of communication skills, both written and verbal.

6. Strong customer service skills with the ability to maintain tact, integrity, diplomacy and confidentiality.

7. Ability to work well under pressure in a busy and high-volume environment.

8. Adaptability, flexibility, and innovative problem-solving skills.

9. Strong organizational and time management skills in planning, executing, and completing tasks.

10. The ability to work well both independently and as part of a team.

**Required Skills**:
Payband:I; Starting Rate: $38.01; Four Year Rate: $44.05

Hours: 35 hours per week (1) one hour lunch; Mon - Fri (S

  • Direct Support Specialist

    3 hours ago

    Oshawa, Ontario, Canada Community Resources and Support Services Full time

    Community Resources and Support Services (CRSS) is a leading provider of residential homes for individuals with complex special needs. We are seeking highly skilled and experienced Direct Service Professionals to join our team.About the RoleWe provide residential services for individuals with severe autism, complex developmental disabilities, and challenging...

  • Technical Support Specialist

    6 months ago

    Oshawa, Canada Lakeridge Health Full time

    **Technical Support Specialist** Technical Support Specialist Information Technology - IT Service Desk & Tech Support Regular Full Time Days, Evenings, Nights, On-call - 8 Hour Shifts (Subject to Change) Lakeridge Health Oshawa Salary $32.760 - $44.160 per hour 2400000383 Description: Duties/Responsibilities: " Communicate through the ticketing system with...

  • Computer Technician

    3 weeks ago

    Oshawa, Canada GWM Cleaning Services Full time

    **Job Overview** **Duties** - Provide technical support for hardware and software issues across various operating systems, including Windows and Linux. - Troubleshoot and resolve network connectivity problems, including VPN and LAN configurations. - Utilize ServiceNow and Remedy for ticket management, ensuring timely resolution of IT support requests. -...

  • Senior Youth and Family Support Specialist

    4 weeks ago

    Oshawa, Ontario, Canada Bridgeway Family Homes Full time

    Company OverviewBridgeway Support Services, a division of Bridgeway Family Homes, is a leading provider of specialized services for children, youth, and families. We are seeking highly skilled professionals to join our team as Senior Youth and Family Support Specialists.Estimated Salary: $45,000 - $65,000 per yearJob DescriptionWe are looking for experienced...

  • Assistant Professor

    7 months ago

    Oshawa, Canada Ontario Tech University Full time

    Assistant Professor - Computer Graphics Tracking Code:  req1086 Faculty/Department: Faculty of Science Appointment Type:  Tenured and Tenure-Track, Full-time Continuing Number of Positions:  1 Salary Grade:  Administered in accordance with the Collective Agreement Posting Date:  April 16, 2024 Application Review Date:  May 15 or until...

  • Av/it Support Specialist

    7 months ago

    Oshawa, Canada Durham College Full time

    **About Durham College**: Durham College (DC) is leading the way as a post-secondary institution, offering an innovative and transformative student experience and hands-on learning opportunities. With this focus top of mind for our students and our employees, DC is proud to be one of the fastest-growing colleges in the province and annually ranked as one of...

  • Recruitment Specialist

    2 months ago

    Oshawa, Canada AJA SUPPORT SERVICES LTD Full time

    Durée de l'emploi: Permanent - Langue de travail: Anglais - Heures de travail: 40 hours per week - Education: - Expérience: - **Education**: - College, CEGEP or other non-university certificate or diploma from a program of 1 year to 2 years - ** Tasks**: - Administer staff consultation and grievance procedures - Identify current and prospective...

  • Administrative Support Specialist

    2 months ago

    Oshawa, Ontario, Canada beBee Professionals Full time $30,000 - $40,000

    As a key member of our team, we are seeking a highly skilled Administrative Support Specialist to provide exceptional support to our clients in Oshawa, Canada. In this role, you will be responsible for managing incoming calls, scheduling appointments, and performing general administrative tasks to ensure smooth office operations.Key Responsibilities:Manage...

  • recruitment specialist

    2 months ago

    Oshawa, Canada AJA SUPPORT SERVICES LTD Full time

    Work Term: PermanentWork Language: EnglishHours: 40 hours per weekEducation: College, CEGEP or other non-university certificate or diploma from a program of 1 year to 2 yearsExperience: 1 year to less than 2 yearsTasksAdminister staff consultation and grievance proceduresIdentify current and prospective staffing requirementsProvide information or services,...

  • IT Support Specialist

    3 months ago

    Oshawa, Canada Spiders Tech Solutions Full time

    Key Responsibilities: - **Provide Technical Support**: Respond to user inquiries, troubleshoot issues, and provide solutions for hardware, software, and network problems. - **Incident Management**: Log and track technical support requests using a ticketing system, ensuring timely resolution of issues. - **Hardware and Software Installation**: Set up,...

  • Residential Support Specialist

    4 weeks ago

    Oshawa, Ontario, Canada Community Resources and Support Services Full time

    Company OverviewCommunity Resources and Support Services (CRSS) is a leading provider of residential homes for individuals with complex special needs. Our unique approach prioritizes the well-being of our clients and staff, fostering a supportive and collaborative community of professionals.

  • Administrative Support Specialist

    2 months ago

    Oshawa, Ontario, Canada beBee Professionals Full time $35,000 - $45,000

    We are seeking a highly organized and detail-oriented Administrative Support Specialist to join our team at beBee Professionals in Oshawa. As an Administrative Support Specialist, you will be responsible for providing administrative support to our office operations, ensuring that our office runs efficiently and smoothly.Key Responsibilities:Provide...

  • Computer Network Technician

    3 months ago

    Oshawa, Canada CarefreeIT Full time

    Durée de l'emploi: Permanent - Langue de travail: Anglais - Heures de travail: 40 hours per week - Education: - Expérience: **Education**: - College, CEGEP or other non-university certificate or diploma from a program of 1 year to 2 years - or equivalent experience **Work setting**: - Help desk **Tasks**: - Maintain, troubleshoot and administer the use...

  • Professor- Computer Systems

    2 days ago

    Oshawa, Canada Durham College Full time

    Durham College is seeking an experienced and motivated professional who shares our commitment to quality and student success. The Faculty of Science, Engineering & Information Technology requires a full-time professor to teach in the following areas as a part of the Computer Systems Technician / Computer Systems Technology program: - Cisco CCNA 1 - 3 - AWS...

  • Skilled Construction Support Specialist

    4 weeks ago

    Oshawa, Ontario, Canada beBee Professionals Full time $30,000 - $45,000

    Job OverviewWe are seeking a motivated and detail-oriented Skilled Construction Support Specialist to join our team at beBee Professionals in Oshawa.

  • Site Support Specialist

    2 months ago

    Oshawa, Ontario, Canada beBee Professionals Full time $30,000 - $45,000

    We're looking for a Site Support Specialist to join our team at beBee Professionals in Oshawa. As a key member of our crew, you'll assist skilled tradespeople in various construction tasks, maintain tools and equipment, and ensure a safe and efficient work site.Key Responsibilities:Support carpenters, electricians, and other skilled workers on-site.Load and...

  • Multi-Skilled Support Specialist

    3 weeks ago

    Oshawa, Ontario, Canada Christopher Michael Full time

    We are seeking a highly skilled and versatile individual to join our team as a Multi-Skilled Support Specialist in Durham Region. This is a fantastic opportunity for someone who enjoys variety and is eager to take on new challenges.Company OverviewChristopher Michael is a company that values hard work and dedication, and we are looking for someone who shares...

  • Executive Support Specialist

    1 week ago

    Oshawa, Ontario, Canada beBee Professionals Full time $35,000 - $45,000

    At beBee Professionals in Oshawa, we are seeking an organized and detail-oriented Executive Support Specialist to join our team.About the Role:This is a fantastic opportunity for a motivated individual to support our office operations and contribute to the success of our organization.The ideal candidate will possess excellent communication and organizational...

  • Itsm Specialist

    6 months ago

    Oshawa, Canada Lakeridge Health Full time

    **ITSM Specialist** ITSM Specialist Information Technology - IT Service Desk & Tech Support Temporary Full Time (12 months) Days - 8 Hour Shifts (Subject to Change) Lakeridge Health Oshawa Salary $39.310 - $53.510 per hour 2400000379 Description: The ITSM Specialist role is to oversee the entire IT Service Management (ITSM) process and ensure a quality...

  • Service Support Specialist

    3 months ago

    Oshawa, Canada National Carwash Solutions, Inc Full time

    National Carwash Solutions has grown over the past 50 years to become North America’s largest equipment, service, and cleaning solutions provider in the car wash industry. Our world-class brands are backed by the largest service network in the country with more than 500 dedicated service professionals and growing! Come join us for an extraordinary career...