Field Service Employee 2

3 weeks ago

Toronto, Canada Philips Full time

**Job Title**: Field Service Employee 2 - Imaging Systems (Home Based: Toronto, ON)

Philips is a global leader in health technology, committed to improving billions of lives worldwide and striving to make the world healthier and more sustainable through innovation. Driven by the vision of a better tomorrow.

But it’s not just what we do, it’s who we are. We are 80,000, wonderfully unique individuals, with two things in common. An unwavering sense of purpose and a relentless determination to deliver on our customers’ needs. It’s what inspires us to create meaningful solutions - the kind that make a real difference - when it matters most.

The world and our customers’ needs are changing faster than ever before and while we are proud of what we do already, we know we can do more. That’s why we need you, to help us tackle increasingly complex challenges posed by ever evolving health and well-being needs.

**In this role, you have the opportunity to make life better**

You will support the Imaging Systems business as a multimodality Field Service Employee 2 based in the Toronto, ON area. This position will be responsible for customer relationship management through the effective use of technical knowledge to install, troubleshoot, service, and maintain equipment at customer sites; generate service revenue; adhere to provincial and federal regulatory requirements.

Looking at the challenges the world is facing today Philips’ purpose has never been more relevant. So whatever your role, if you share our passion for helping others, you’ll be working towards creating a better and fairer future for all.

**You are responsible for**

Customer Ownership
- Build credibility and trust with customers by conducting pro-active customer visits.
- Provide appropriate, timely, and regular communications to customers and internal key stakeholders regarding customer and equipment issues.
- Demonstrate a sense of urgency to identify and resolve customer issues. Follow the appropriate escalation process.
- Provide exceptional customer service by adhering to customer entitlements, setting clear expectations, and meeting commitments and arrival times. Understand the customer's business and competitive environment.
- Generate revenue growth by offering solutions aligned with the service portfolio.

Teamwork
- Adopt, develop, and implement best practices.
- Proactively schedules activities & makes him/herself available to assist others.
- Seeks out opportunities to increase capability and capacity (i.e. may be required to become qualified in multiple modalities, learns new tools). Assists in identifying training gaps within the team.
- Actively seeks to mentor others.
- Actively participates as a member of the regional work team and works to improve team processes.

Compliance
- Operate under the required knowledge of Provincial and Federal regulatory requirements. Adheres to established training, quality, and safety requirements.
- Manages company assets effectively in accordance with established Philips processes and guidelines including labor time, parts ordering and returns, tools and test equipment calibration, purchase orders, equipment, company vehicles, business expenditures, etc.
- Performs all administrative duties within established Philips and regulatory timeframes including timesheets, service work orders, expense reports, Field Change Orders (FCO), preventative maintenance (PM), installation documents, site and service documentation, and other related paperwork.

Technical
- Must be qualified and perform work in at least one modality. May be asked to become qualified in and perform work in multiple modalities. Maintains knowledge of technical advances and current industry trends. Seeks out formal and informal training opportunities.
- Independently resolve equipment and customer issues.
- Independently complete PMs, FCOs, installations, and all related tasks.
- Independently diagnose and resolve electronic, network, and mechanical problems.
- Utilize tools, support, resources, and escalation processes within required time frames to resolve customer and system problems timely and effectively.
- May be asked to perform service work remotely providing telephone, remote technical support, and remote diagnostics to external healthcare customers and field partners in order to resolve customer equipment issues and initiate escalation, if appropriate.

**You are part of**

The Imaging Systems Field Service organization. You will benefit from the team’s growing breadth and depth of healthcare products and services portfolio, and you will be challenged to drive our best-in-class reputation through top customer experience ratings. In a “One Team” culture, you’ll have the support of an intrinsically linked group of multi-disciplinary experts who are driven by a common mission of making the world healthier and more sustainable. You will contribute to providing the right data, context, and approach which will c

  • Field Technical Support 2

    2 days ago

    Toronto, Canada DXC Technology Full time

    **_ Responsibilities: _** - Provides on-site field support to customers including installation, and servicing and repairing of systems and equipment. - Handle Customers concerns/problems promptly and appropriately, provide guidance, escalate issues according to established procedures. - Provide software service delivery support. - Deliver services, including...

  • Field Service Specialist

    4 days ago

    Toronto, Canada Demant Canada Full time

    **Scope** Reporting to the Territory Manager, the Field Services Specialist is responsible for providing technical end user support, instrument calibration maintenance, repair and overall maintenance on several different manufacturers’ equipment. **Duties and Responsibilities** - Support assigned region/locations and maintain customer contacts with...

  • Field Service Specialist

    6 days ago

    Toronto, Canada Demant Canada Full time

    **Demant is a world-leading hearing healthcare group that offers solutions and services to help people with hearing loss connect and communicate with the world around them. For more than a century, the Demant Group has played a vital part in developing innovative technologies and know-how to help improve people’s hearing and health. In every aspect, from...

  • Field Services Engineer

    1 week ago

    Toronto, Canada Insight Global Full time

    Insight Global, Inc. is a leading developer, manufacturer and supplier of premium diagnostic products, medical imaging systems and surgical products. The Company's core business units focus on diagnostics, breast health, GYN surgical, and skeletal health. With a unified suite of technologies and a robust research and development program, Insight Global is...

  • Field Services Engineer

    1 week ago

    Toronto, Canada Insight Global Full time

    Insight Global, Inc. is a leading developer, manufacturer and supplier of premium diagnostic products, medical imaging systems and surgical products. The Company's core business units focus on diagnostics, breast health, GYN surgical, and skeletal health. With a unified suite of technologies and a robust research and development program, Insight Global is...

  • Field Services Engineer

    1 week ago

    Toronto, Canada Insight Global Full time

    Insight Global, Inc. is a leading developer, manufacturer and supplier of premium diagnostic products, medical imaging systems and surgical products. The Company's core business units focus on diagnostics, breast health, GYN surgical, and skeletal health. With a unified suite of technologies and a robust research and development program, Insight Global is...

  • Field Services Engineer

    1 week ago

    Toronto, Canada Insight Global Full time

    Insight Global, Inc. is a leading developer, manufacturer and supplier of premium diagnostic products, medical imaging systems and surgical products. The Company's core business units focus on diagnostics, breast health, GYN surgical, and skeletal health. With a unified suite of technologies and a robust research and development program, Insight Global is...

  • Field Service Technician

    5 days ago

    Toronto, Canada Xylem Full time

    We’re Hiring for a Field Service Technician! - If you are excited and passionate about helping #LetsSolveWater, consider joining our team today! Xylem, Inc. is a leading global water technology company servicing more than 150 countries and is dedicated to solving the world’s most challenging water issues. We are looking for individuals to join our...

  • Field Service Technician

    Found in: Talent CA C2 - 4 days ago

    Toronto, Canada Xylem Full time

    We’reHiringfora Field Service Technician! If you are excited and passionate about helping#LetsSolveWater, consider joiningour team today! Xylem, Inc.is a leading global water technology companyservicing more than 150 countries and isdedicated to solving the world’s most challenging water issues.We are looking for individuals to joinour mission...

  • Field Service Technician

    4 days ago

    Toronto, Canada GardaWorld Full time

    **Your mission at Liberty - a GardaWorld Company**: Are you looking for a new challenge in your professional career? Do you have experience as an Alarm Service Technician and enjoy providing exceptional customer service? If so, we have an opportunity for you! Liberty a GardaWorld Company is currently seeking a **Field Service Technician** to provide expert...

  • Field Engineer, Service

    3 days ago

    Toronto, Canada Branch Audiovisual Full time

    Field Engineer, ServiceSummary The Field Engineer, Service is responsible for service-related issues of AV systems, configuration, commissioning, troubleshooting of audiovisual (AV) and network equipment. This role demands a deep understanding of both AV technology and network infrastructure to ensure that all multimedia and communication systems operate...

  • Field Engineer, Service

    3 days ago

    Toronto, Canada Branch Audiovisual Full time

    Field Engineer, Service Summary The Field Engineer, Service is responsible for service-related issues of AV systems, configuration, commissioning, troubleshooting of audiovisual (AV) and network equipment. This role demands a deep understanding of both AV technology and network infrastructure to ensure that all multimedia and communication systems operate...

  • Field Engineer, Service

    3 days ago

    Toronto, Canada Branch Audiovisual Full time

    Field Engineer, Service Summary The Field Engineer, Service is responsible for service-related issues of AV systems, configuration, commissioning, troubleshooting of audiovisual (AV) and network equipment. This role demands a deep understanding of both AV technology and network infrastructure to ensure that all multimedia and communication systems operate...

  • Field Engineer, Service

    3 days ago

    Toronto, Canada Branch Audiovisual Full time

    Field Engineer, Service Summary The Field Engineer, Service is responsible for service-related issues of AV systems, configuration, commissioning, troubleshooting of audiovisual (AV) and network equipment. This role demands a deep understanding of both AV technology and network infrastructure to ensure that all multimedia and communication systems operate...

  • Field Services Engineer

    Found in: Talent CA 2A C2 - 4 days ago

    Toronto, Canada Insight Global Full time

    Insight Global, Inc. is a leading developer, manufacturer and supplier of premium diagnostic products, medical imaging systems and surgical products. The Company's core business units focus on diagnostics, breast health, GYN surgical, and skeletal health. With a unified suite of technologies and a robust research and development program, Insight Global is...

  • Field Services Engineer

    Found in: Appcast CA A2 P - 1 week ago

    Toronto, Canada Insight Global Full time

    Insight Global, Inc. is a leading developer, manufacturer and supplier of premium diagnostic products, medical imaging systems and surgical products. The Company's core business units focus on diagnostics, breast health, GYN surgical, and skeletal health. With a unified suite of technologies and a robust research and development program, Insight Global is...

  • Field Services Engineer

    Found in: Whatjobs CA C2 - 1 week ago

    Toronto, Canada Insight Global Full time

    Insight Global, Inc. is a leading developer, manufacturer and supplier of premium diagnostic products, medical imaging systems and surgical products. The Company's core business units focus on diagnostics, breast health, GYN surgical, and skeletal health. With a unified suite of technologies and a robust research and development program, Insight Global is...

  • Field Services Engineer

    Found in: Appcast CA C2 Glassdoor - 1 week ago

    Toronto, Canada Insight Global Full time

    Insight Global, Inc. is a leading developer, manufacturer and supplier of premium diagnostic products, medical imaging systems and surgical products. The Company's core business units focus on diagnostics, breast health, GYN surgical, and skeletal health. With a unified suite of technologies and a robust research and development program, Insight Global is...

  • Supervisor, Field Services

    Found in: Talent CA C2 - 2 weeks ago

    Toronto, Canada Verra Mobility Full time

    Who we are... Verra Mobility is a global leader in smart mobility. We develop technology-enabled solutions that help the world move safely and easily. We are fostering the development of safe cities, working with police departments and municipalities to install over 4,000 red-light, speed, and school bus stop arm safety cameras across North America. We...

  • Account Manager

    3 days ago

    Toronto, Canada Employee by Design Full time

    _We are looking for an experienced and dynamic individual for the role of Account Manager to join our Project Team! Primarily collaborating with clients and internal teams to deliver results in tune with deadlines, you have _**3-5 years’ experience**_ _in this field. This position will require high cooperation with internal teams. This is a great...