Field Engineer, Service

2 weeks ago

Toronto, Canada Branch Audiovisual Full time

Field Engineer, Service

Summary
The Field Engineer, Service is responsible for service-related issues of AV systems, configuration, commissioning, troubleshooting of audiovisual (AV) and network equipment. This role demands a deep understanding of both AV technology and network infrastructure to ensure that all multimedia and communication systems operate efficiently and effectively. The ideal candidate will have a passion for technology, a problem-solving mindset, and the ability to work collaboratively with other IT professionals and departmental teams.

Responsibilities
Service and Troubleshooting: Perform service calls on AV and network systems. Diagnose and resolve technical issues, ensuring minimal downtime and optimal system performance.
System Configuration: Configure AV and network equipment, including but not limited to, projectors, microphones, speakers, video conferencing systems, switches, routers, control interfaces and firewalls. The Field Engineer, Service must have a comprehensive understanding of AV system architecture and signal flow.
Control Systems: Field upload of control programs (i.e. Crestron, Extron, QSC) and ability to make minor adjustments.
System Integration: Work closely with IT and media services teams to integrate AV and network systems, ensuring compatibility and efficiency across all platforms.
Technical Support: Provide technical support to users experiencing issues with AV and network systems. Offer training and assistance to ensure users can effectively utilize the technology.
Quality Assurance: Ensuring the quality and functionality of AV systems is a vital aspect of the job. The Field Engineer, Service should perform thorough testing and validation of all integrated systems to verify that they meet the client's requirements and standards.
Documentation: Maintain accurate & detailed documentation for system configurations, IP schedules, and troubleshooting guides. Document and track system updates and maintenance schedules. This documentation will be used for reference and future troubleshooting. Updating our ticketing system with technical notes and status in a timely manner.
Security Compliance: Ensure all AV and network systems comply with organizational security policies and standards. Monitor systems for security breaches and take appropriate measures to protect sensitive data. Updating our ticketing system with technical notes and status in a timely manner.

Accountability/Reporting
The Field Engineer, Service will report directly to the Director, Systems Integration. They will be accountable for meeting project deadlines, adhering to technical standards, and providing reliable and effective AV solutions to clients. Secondary accountability will be to the other management team members, employees, and customers of the company.

Qualifications
Formal education in Computer Science, Information Technology, Engineering, or related field is preferred. Additional certifications are advantageous i.e. AVIXA CTS certification.
Relevant certifications in networking (e.g., CompTIA Network+, CCNA) and/or audiovisual (e.g., CTS) are highly desirable.
Proven experience in troubleshooting and managing AV and network systems.
Strong understanding of networking principles, including TCP/IP, LAN/WAN, wireless technologies, and VPN.
Familiarity with AV technologies, video conferencing systems, and multimedia production equipment.
Excellent problem-solving skills and the ability to work under pressure.
Strong communication and interpersonal skills, with the ability to explain technical concepts to non-technical users.
Must have or be able to qualify for Government Security clearance.
Valid drivers license

Travel
Some out-of-town travel will be required for on-site AV system installations and project deployments.

Schedule
Monday to Friday

Benefits
• Casual dress
• Company events
• Dental care
• Vision care
• Extended health care
• Life insurance
• Employee and Family Assistance Program (EFAP)
• Paid time off
• Professional Development & growth opportunities are available.
• Collaborative Team

Job Types: Full-time, Permanent

Note: This job description may be subject to change and modification based on the company's needs and evolving AV technologies. The primary role and responsibilities will remain the same, but specific duties may be adjusted over time.

About Branch AV
Branch Audiovisual is a professional audiovisual integrator who designs, installs and support audio and video systems for a variety of settings such as corporate offices, educational institutions, hospitality, large venue event spaces and government organizations. We work closely with our clients to understand their specifics needs and requirements and then design custom audiovisual solutions to meet those needs and exceed their expectations. Our projects range from large-scale video walls systems and sound systems to video conferencing and digital signage.
Founded by industry veterans and staffed with experienced professionals, Branch AV combines unparalleled technology expertise and rock-solid process with a people-first culture that enables us to provide extraordinary value to our clients and partners.
The key to our success: A conviction that technology is there to serve people, not the other way around. We understand that solutions are only as good as they are affordable, useable, and sustainable. And we achieve those objectives because we have a people-first culture that redefines and expands the notion of “user experience” to ensure that our AV technology solutions serve everyone’s needs.

Reference ID: 2024-04

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