Field Technical Support 2

3 weeks ago

Toronto, Canada DXC Technology Full time

**_ Responsibilities: _**
- Provides on-site field support to customers including installation, and servicing and repairing of systems and equipment.
- Handle Customers concerns/problems promptly and appropriately, provide guidance, escalate issues according to established procedures.
- Provide software service delivery support.
- Deliver services, including analyses and preparing reports on system problem trends and issues, testing products when required.
- Use proactive monitoring procedures/tools to identify problem prevention opportunities.
- Provides leadership support to the rest of the team when required
- Logging/ Updating tickets as required
- Various other duties as requested or required

**_ Education and Experience Required: _**
- Minimum Vocational/Diploma/ Associate Degree (technical field) with 3-5 years of working experience in related fields or Degree holder with 2-4 years relevant working experience.
- Experience with support of full range of company products in Customer base.
- Experience supporting medical devices, computer software, hardware, peripherals
- Good command of the English language (spoken and written)

**_ Knowledge and Skills: _**
- Thorough knowledge of administrative or technical practices Proficient Field Technical Support skill set.
- Knowledge of assigned company hardware system platforms.
- Familiar with networking and all supported operating system platforms
- Knowledge of high availability system environments.
- Strong communication skills both verbal and written.
- Strong Customer relationship building skills Ability to manage complex Customer problems.
- Ability to perform while under high-pressure situations.
- Project management, analysis, communication, scheduling, controlling, and presentation skills.
- Good teamwork with peers and company personnel.
- Demonstrate consistent, acceptable performance of all business fundamentals.
- Knowledge of portfolio of services.
- Basic knowledge of change management process and tools available.

Note: This option is reserved for applicants needing a reasonable accommodation related to a disability.

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