Account Manager
2 weeks ago
_We are looking for an experienced and dynamic individual for the role of Account Manager to join our Project Team Primarily collaborating with clients and internal teams to deliver results in tune with deadlines, you have _**3-5 years’ experience**_ _in this field. This position will require high cooperation with internal teams. This is a great opportunity to gain experience and thrive within a growing company. If you like to work in a fast-paced environment and qualify our requirements, we would like to hear from you._
**WHAT YOU’LL BE DOING**:
- Work with our VP, of Strategic Accounts to prepare comprehensive action plans, including resources and timeframes
- Be the voice of the customer internally by managing escalations as well as development requests
- Creating Quotes & SOWs
- Maintain logs or sheets, request logs, bug list, and site-wise ongoing issue log
- Manage client queries such as quotes and invoices and tracking information
- Managing customer feedback and driving upsells.
- Guide clients through our products and services to provide tailored solutions
- Coordinate with internal stakeholders to resolve inquiries if necessary
- Collaborate with clients and internal teams to deliver results in tune with deadlines
- Act as a point of contact for existing customers and handle their requests in a timely and professional manner
- Report and flag issues to necessary internal teams, such as Project Management, Technical Specialists, etc.
- Assisting in Project Coordination for new projects
- Attend daily/weekly conference calls as required with clients and internal teams
**WHAT WE’RE LOOKING FOR**:
- Post-secondary education in Computer Application, Software, IT, Business, Marketing, Hospitality, or related field is preferred
- **3 - 5 years of professional experience in a similar role**
- Excellent communication skills - both in verbal and written correspondence
- Exceptional customer service skills where customer satisfaction is at the core of one’s objectives
- Experience within the Restaurant, Retail, Hospitality industry is an asset
- Previous experience in a support or project coordination or technical customer service role is required
- A good attitude - you like to have a great time It's all about making our customers and partners happy, which in turn will make us happy
- A natural curiosity. You will be curious about how things work and want to continually learn our software and products
- Strong Problem-solving skills
- Must be eligible for travel within Canada and to the US, with no restrictions
- Previous work experience in the hospitality/restaurant or POS industry is a definite asset.
**Job Types**: Full-time, Permanent
**Benefits**:
- Casual dress
- Company events
- Dental care
- Extended health care
- On-site parking
- Paid time off
- Tuition reimbursement
- Vision care
- Work from home
Schedule:
- 8 hour shift
- Monday to Friday
Supplemental pay types:
- Bonus pay
Ability to commute/relocate:
- Toronto, ON: reliably commute or plan to relocate before starting work (required)
Application question(s):
- Are you available to commute to the site location?
**Education**:
- Bachelor's Degree (preferred)
**Experience**:
- SaaS: 2 years (preferred)
- Technology: 2 years (preferred)
Work Location: Hybrid remote in Toronto, ON
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