Call Operator
1 week ago
We, **GMP Support inc**, a rapidly growing company providing high-quality technical support to our clients, are looking for a responsible and friendly **Call Operator** to join our team. If you're ready to help clients resolve their technical issues and provide top-notch customer service, we would be happy to have you.
**Responsibilities**:
- Answering calls and processing customer requests related to technical issues.
- Providing guidance to customers on how to use the company's products and services.
- Diagnosing and resolving simple technical problems or escalating more complex issues to specialized departments.
- Maintaining records and updating information on requests in the system.
- Assisting customers with the installation, configuration, and use of technical devices or software.
- Ensuring a high level of customer satisfaction by providing timely and accurate information.
**Requirements**:
- Experience in technical support or customer service (experience in IT is a plus).
- Excellent communication skills and the ability to interact with customers.
- Basic technical knowledge (preferred but not required).
- Ability to multitask and manage time efficiently.
- Willingness to learn new technologies and products quickly.
- Availability to work in shifts, including weekends.
**Job Types**: Full-time, Part-time
Pay: $20.39-$21.19 per hour
Additional pay:
- Bonus pay
**Benefits**:
- Casual dress
- Company events
- Dental care
- Disability insurance
- Employee assistance program
- Extended health care
- Life insurance
- Paid time off
- RRSP match
- Vision care
Schedule:
- 8 hour shift
- Monday to Friday
- Weekends as needed
**Education**:
- Secondary School (preferred)
**Experience**:
- Call center: 1 year (preferred)
- Customer service: 1 year (preferred)
Work Location: In person
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