Coordinator - Intake

3 days ago

Barrie, Canada Canadian Red Cross Full time

**Employee Working Location**: In-person (Barrie, ON)

**Employment Status**: Permanent Full-time

**Salary Band**: $ 32,535 - $ 40,669 / year

The Canadian Red Cross (CRC) - an inspirational not for profit organization, helps people and communities in Canada and around the world in times of need and supports them in strengthening their resilience. As a **Canada’s Best Employers 2024**, we are committed to having an accessible, diverse, inclusive, and barrier-free work environment.

**In this role, you will**:

- Receive clients’ calls and perform the complete cycle of intake for Community Health and Wellness programs.
- Updating Client Information Management System (CIMS Database) to reflect all changes related to client profile.
- Assign routes for MOW clients to allow volunteer drivers to have the most efficient schedule.
- Schedule transportation requests for different areas in advance and continuing to make adjustment up to when the ride actually takes place.
- Collect medical professional and financial information.
- Operate mobile and radio dispatch devices to communicate with drivers.
- Attend virtual and off-site meetings when needed, to gather updates and provide feedback to team members and management.
- Input, creating and generating clients’ request for hot meals in in CIMS database.
- Schedule and coordinating delivery of MOW service between clients and delivery drivers.
- Enter all collected information on eligibility form and into CIMS.
- Control and revised scheduled rides to increase efficiency of vehicles and drivers, scheduling as many rides as possible according to the time and location clients provide.

**What we are looking for**:

- The minimum qualifications for this job are one to two (1-2) years of post secondary education and one to three (1-3) years of job-related work experience, or an equivalent combination of education and experience.
- Excellent verbal and written communication skills.
- Working Knowledge of Microsoft Office programs.
- Working knowledge of Scheduling Systems/Databases.
- Customer Service experience is an asset.
- Ability to multi-task and prioritize work flow.
- Experience in a fast-paced and team oriented environment.

**Working conditions**:

- The majority of the work is performed in an environment which is mostly clean and comfortable at the branch location in Barrie, ON.
- If you are selected for this role, you will be required to complete a successful pre-employment screening process which includes a satisfactory Enhanced Police Information Check (E-PIC).

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