Duty Manager

7 months ago

Toronto, Canada Hilton Full time

A Duty Manager works closely with Guests to greet, converse, and assist with enquiries, especially when VIP Guests, long-stay Guests, and others are in the hotel lobby. This is an overnight position.

**What will I be doing?**

A Duty Manager, you will works closely with Guests to greet, converse, and assist with enquiries, especially when VIP Guests, long-stay Guests, and others are in the hotel lobby. A Duty Manager is responsible for managing the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards:

- Occupy the hotel lobby and other public areas, particularly at busy times
- Engage Guests in conversation and provide general assistance
- Manage, record, and resolve promptly all Guest complaints
- Meet and greet VIP Guests and major corporate clients upon arrival
- Coordinate the services and special facilities provided to long-stay Guests
- Understand all credit procedures and ensure they are applied
- Stay current with all hotel products, services, policies and emergency procedures
- Monitor Guest satisfaction reports and implement actions to improve results
- Handle, record and follow through with management issues or emergencies that arise
- Conduct any Health and Safety procedures, if required, including fire walks, food safety investigations, etc.

**What are we looking for?**

Duty Managers serving Hilton brands are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

- Previous supervisory experience in Front Office within the hotel/leisure/retail sector
- Good knowledge of Health and Safety and security procedures
- Calm, efficient and the ability to work well under pressure
- Excellent leadership skills and exceptional communication skills
- A passion for delivering exceptional levels of guest service
- Possesss strong commercial acumen, with experience in increasing profitability in a tight market sector
- Experience in managing budgets, revenue proposals and forecasting results in a similar sized property

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

- Previous role as a senior supervisor or Duty Manager in a similar quality hotel
- A degree or diploma in Hotel Management or equivalent experience
- An in-depth knowledge of the hotel, leisure or service sector

**What will it be like to work for Hilton?**

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its. Our vision "to fill the earth with the light and warmth of hospitality" unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all

  • Duty Manager

    7 months ago

    Toronto, Canada Hilton Full time

    Duty Manager A Duty Manager works closely with Guests to greet, converse, and assist with enquiries, especially when VIP Guests, long-stay Guests, and others are in the hotel lobby. This is an overnight position. **What will I be doing?** A Duty Manager, you will works closely with Guests to greet, converse, and assist with enquiries, especially when VIP...

  • Manager on Duty

    1 month ago

    Toronto, Canada Kimpton Saint George Hotel Full time

    THE OPPORTUNITY: MANAGER ON DUTY REPORTS TO DIRECTOR OF ROOM OPERATIONS THE COMPANY: With 100 hotels in our portfolio, representing 18 internationally recognized hotel brands, InnVest is the largest independent owner of hotels in Canada. In addition, our management team oversees the day-to-day activities of almost 90 hotels also making InnVest the...

  • Duty Manager

    6 months ago

    Toronto, Canada The Revery, Curio Collection by Hilton Full time

    Looking for a career change? Join one of Canada’s most successful and multicultural Hospitality companies, that strives to take your talent to the next level. With 19 hotels owned and managed by Easton’s Group of Hotels, and a further 6 in development, your passion, collaboration, and voice will be an excellent addition to our growing Organization. As a...

  • Duty Manager

    6 months ago

    Toronto, Canada Revery Toronto Downtown, Curio Collection by Hilton Full time

    Looking for a career change? Join one of Canada’s most successful and multicultural Hospitality companies, that strives to take your talent to the next level. With 19 hotels owned and managed by Easton’s Group of Hotels, and a further 6 in development, your passion, collaboration, and voice will be an excellent addition to our growing Organization. As a...

  • Duty Manager

    5 months ago

    Toronto, Canada Toronto Island Marina Full time

    Are you looking for a fun and unique seasonal job? Then look no further! Located on the beautiful Toronto Islands, we are a 250+ slip marina, equipped with a fuel dock, restaurant, plus a private tender service that runs from Queens Quay & York Street directly to the marina. The Duty Manager will provide excellent customer service while also ensuring...

  • Restaurant Duty Manager

    5 months ago

    Toronto, Canada Hemingway's Full time

    **Hemingway's Duty Manager**: - **Hemingway’s is famous for its rooftop patio and excellent service. Located in Yorkville, this restaurant and bar has been a destination for tourists and locals alike! Come be part of our team! **_ The Duty Manager’s responsibility is to manage the restaurant during their shift and to support the team and the GM with the...

  • Duty Manager

    2 months ago

    Toronto, Canada Holiday Inn Toronto International Airport Full time

    Looking for a career change? Join one of Canada’s most successful and multicultural Hospitality companies, that strives to take your talent to the next level. With 19 hotels owned and managed by Easton’s Group of Hotels, and a further 6 in development, your passion, collaboration, and voice will be an excellent addition to our growing Organization. As a...

  • Front of House Manager On Duty

    5 months ago

    Toronto, Canada Impact Kitchen Full time

    **Impact Kitchen** is always looking for enthusiastic, passionate, service-oriented managers to join our diverse team. If health and wellness is your passion, if providing wholesome food and empowering others to make healthy choices drives you, and if you are looking for opportunities to grow alongside a dynamic team, then working with Impact might be a...

  • Front of House Manager On Duty

    6 months ago

    Toronto, Canada Impact Kitchen Full time

    **Impact Kitchen** is always looking for enthusiastic, passionate, service-oriented managers to join our diverse team. If health and wellness is your passion, if providing wholesome food and empowering others to make healthy choices drives you, and if you are looking for opportunities to grow alongside a dynamic team, then working with Impact might be a...

  • Housekeeping Manager on Duty, Toronto

    4 weeks ago

    Toronto, Canada Equinox Full time

    Job Description We are looking for an energetic, creative, and reliable Maintenance Manager on Duty to join the Equinox team! This is a great position for a candidate looking to make a significant impact in a growing and dynamic organization.  The main purpose of this position is to ensure that club and exercise equipment are kept clean and well...

  • Guest Experience Manager On Duty

    5 months ago

    Toronto, Canada Impact Kitchen Full time

    **Impact Kitchen** is always looking for enthusiastic, passionate, service-oriented managers to join our diverse team. If health and wellness is your passion, if providing wholesome food and empowering others to make healthy choices drives you, and if you are looking for opportunities to grow alongside a dynamic team, then working with Impact might be a...

  • Guest Experience Manager On Duty

    6 months ago

    Toronto, Canada Impact Kitchen Full time

    **Impact Kitchen** is always looking for enthusiastic, passionate, service-oriented managers to join our diverse team. If health and wellness is your passion, if providing wholesome food and empowering others to make healthy choices drives you, and if you are looking for opportunities to grow alongside a dynamic team, then working with Impact might be a...

  • Housekeeping Manager On Duty, Toronto

    6 months ago

    Toronto, Canada EQUINOX Full time

    **Housekeeping Manager on Duty, Toronto**: Overview **OUR STORY** Equinox Group is a high growth collective of the world's most influential, experiential, and differentiated lifestyle brands. We restlessly seek what is next for maximizing life - and boldly grow the lifestyle brands and experiences that define it. In addition to Equinox, our other brands,...

  • Airport Duty Manager

    4 months ago

    Toronto, Canada Greater Toronto Airports Authority Full time

    The Greater Toronto Airports Authority (GTAA) is a unique and dynamic place to work, with a bold plan to make Toronto Pearson, Canada’s leading global hub airport, a global leader in airport performance, customer care and sustainability. Together with our partners, approximately 1,900 GTAA employees are working to create a next-generation airport by...

  • Duty Officer

    6 months ago

    Toronto, Canada Porter Airlines Inc. Full time

    Job Summary: Reporting to the Manager, Systems Operations Control Center (SOCC). The Lead Duty Officer is responsible for providing technical, functional leadership and administrative support to the Duty Officers (DO) and the Operations Communication Specialists (OPSCOM). The Lead supports Porter’s pursuit of industry leading operational performance by...

  • Patron Services Duty Manager

    2 months ago

    Toronto, Canada TO Live Full time

    **Employment Opportunity** **Patron Services Duty Manager** **TO Live** **Toronto, Canada** A member of the Patron & Event Services team, this position supports the department in executing events and performances across all aspects. Responsibilities include ensuring a high level of customer service and safety. **KEY ACTIVITIES AND RESPONSIBILITIES** -...

  • Housekeeping Manager On Duty, Toronto

    5 months ago

    Toronto, Canada Equinox Full time

    **Company Description** OUR STORY** Equinox Group is a high growth collective of the world's most influential, experiential, and differentiated lifestyle brands. We restlessly seek what is next for maximizing life - and boldly grow the lifestyle brands and experiences that define it. In addition to Equinox, our other brands, **Blink, Pure Yoga, SoulCycle,...

  • Culinary Team Manager On Duty

    6 months ago

    Toronto, Canada Impact Kitchen Full time

    **Impact Kitchen** is looking for enthusiastic, passionate, service-oriented Supervisors to help lead the day-to-day operations at one of our **Flagship** locations! If health and wellness is your passion, if providing wholesome food and empowering others to make healthy choices drives you, and if you are looking for opportunities to grow alongside a...

  • Duty Manager

    6 months ago

    Toronto, Canada Toronto Cricket Skating and Curling Club Full time

    **About the Toronto Cricket Skating & Curling Club**: As a family-oriented private Club, our mission is to be a Great Club for our members by delivering exceptional experiences, inspired by our warm and welcoming culture. Our vision is to be the private athletic and social club of choice in Toronto. We value Sportsmanship and Camaraderie, Heritage and...

  • Culinary Team Manager On Duty

    6 months ago

    Toronto, Canada Impact Kitchen Full time

    **Impact Kitchen** is looking for enthusiastic, passionate, service-oriented Supervisors to help lead the day-to-day operations at one of our **Flagship** locations! If health and wellness is your passion, if providing wholesome food and empowering others to make healthy choices drives you, and if you are looking for opportunities to grow alongside a...