Guest Experience Manager On Duty

7 months ago

Toronto, Canada Impact Kitchen Full time

**Impact Kitchen** is always looking for enthusiastic, passionate, service-oriented managers to join our diverse team. If health and wellness is your passion, if providing wholesome food and empowering others to make healthy choices drives you, and if you are looking for opportunities to grow alongside a dynamic team, then working with Impact might be a great fit for you Read on to learn more about the **Guest Experience Manager on Duty** opportunity here at Impact Kitchen. We look forward to adding your unique energy to our team and helping us make a positive Impact Everyday

**MANAGER ON DUTY POSITION**

**Impact Kitchen**’s **Guest Experience **Manager on Duty** position - or “**MOD**” for short - is a supervisory role in the Front of House (customer facing) department. The primary responsibility of every **MOD** is to ensure all aspects of service run smoothly and according to Impact Kitchen’s standards of excellence. In the Front of House team the **MOD** is primarily responsible for overseeing and supporting the Server, Cashier, and Barista positions to deliver above and beyond customer service. All **MOD**’s are expected to role model Impact Kitchen’s brand and values and support their Restaurant Management Team in generating excellent staff culture and ensuring high guest satisfaction.

**ESSENTIAL DUTIES**
- Able to execute all Front of House positions in order to support a smooth service
- Set a positive tone by leading the staff shift huddles while regularly communicating with the Restaurant Management team
- Manage guest relations and ensure the highest standards of food quality & food safety as set in place by Impact Kitchen food quality control
- Resolve concerns or comments with timely follow-up and ensure proper communication and handover to Restaurant Management as needed.
- Ensure all opening and closing shift duties are completed according to Impact Kitchen protocol, contributing to daily reports, manager checklists, and manager log books as appropriate
- Oversee all Front of House operations throughout service
- Address cleanliness issues, safety issues, repairs and maintenance as needed
- Delegate checklist items and manage labour based on business volume
- Facilitate meal breaks
- Maintain regular communication & check in’s with Front of House
- Support an inclusive and safe work environment
- Resolve internal concerns, provide coaching, and escalate to the Restaurant Management team as needed
- Understand & follow all WSIB and Incident Reporting procedures
- Lead by example & be an ambassador of the Impact Kitchen brand, standards, dress code, and operating practices

**QUALIFICATIONS**
- Minimum of 2 years restaurant experience preferred
- Excellent leadership skills
- Ability to communicate effectively and respectfully and lead others
- Strong understanding of food safety and public health practices
- Ability to execute and thrive in a fast-paced environment
- Exceptional time management and organizational skills with the ability to multitask
- Be able to work in a standing position for extended periods of time
- Availability to work days, evenings, and weekends as business requires
- Ability to lift up to 50 LBS
- Work Permit required
- _ Preferred but not required: _Food Handlers Certification
- _ Preferred but not required:_ 1 year supervisory experience

**TEAM PERKS and COMPENSATION**
- Tips shared equally between ALL restaurant employees
- 50% staff discount on Impact Kitchen brand purchases
- Opportunities for Internal Promotion
- Free team events
- $17.00/hour - $19.00/hour + tips

**WHY WORK AT IMPACT?**
- ** GROW WITH US** - As Impact Kitchen grows there will be new leadership opportunities, including salaried positions. We always look to promote from within, providing mentorship and development along the way.
- ** #TEAMIMPACT** - Calling all team players We value all of our employees and recognize that we can accomplish so much more when we work together.
- ** HEALTH & WELLNESS** - Joining the Impact Kitchen team provides you with opportunities to learn more about nutrition, health, and wellness.
- ** MAKE AN IMPACT** - Impact kitchen provides meaningful employment, from our nutritionally based menu and food philosophy, the mission and values that guide all aspects of the business, to our drive to continually find new ways to serve our community.

Impact Kitchen is proud to be an equal-opportunity employer, fostering diversity and inclusion. At Impact Kitchen, we value everyone's unique contributions. Join us in creating a workplace where talent knows no boundaries.

RS3PWNCAES

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