Duty Manager

2 months ago

Toronto, Canada Holiday Inn Toronto International Airport Full time

Looking for a career change? Join one of Canada’s most successful and multicultural Hospitality companies, that strives to take your talent to the next level. With 19 hotels owned and managed by Easton’s Group of Hotels, and a further 6 in development, your passion, collaboration, and voice will be an excellent addition to our growing Organization. As a company, we strive to provide exceptional benefits, perks, and growth opportunities to all our employees. If you have a passion for exceptional service delivery, are results driven and appreciate the recognition, Easton’s is your career partner of choice.

The Easton's team believes that excellence is achievable only in an environment that embraces and promotes Equity, Diversity & Inclusion (ED&I). Our company is challenging the way we work, think, and develop an inclusive workplace. Our commitment to ED&I allows us to achieve our vision and mission and ensure a more equitable future for all.

**About the Hotel**:
Holiday Inn Toronto International Airport is a large 451-room full-service hotel, owned and operated by Easton's Group of Hotels. Close to Pearson Airport, it features a large restaurant and bar with over 20 000 square feet of banquet space.

**Benefits**:

- Health, Vision, and Dental Coverage
- Wellness Days
- Employee Social Events
- On-Site Parking
- Registered Retirement Savings Plan (RRSP) / Deferred Profit-Sharing Plan (DPSP)
- Onsite Gym & Pool
- Career Development
- Hotel Discounts at IHG

**Overview**:
Step into an exciting role as Duty Manager at Holiday Inn Toronto International Airport, where you’ll be at the heart of the action From welcoming guests with a smile to managing front desk operations, concierge services, reservations, and more, you'll ensure every guest leaves with a great story to tell. If you thrive in fast-paced environments, love making people’s day, and have a passion for delivering top-notch service, this is your chance to shine. Bring your energy, enthusiasm, and hospitality skills to keep our guests coming back for more

**What you will be doing?**
- Manage day-to-day operations and assignments of the front office staff; schedule, plan, and assign work. Develop and communicate departmental strategies and goals. Communicate and enforce policies and procedures.
- Schedule and regularly conduct routine inspections of the front office and public areas to ensure the appearance of such areas reflects highly on the hotel, brand, and Company. Develop actions plans to correct any deficiencies.
- Achieve budgeted revenues, control labor costs & expenses, and maximize profitability within all areas of the front office. Participate in the preparation of the annual departmental operating budget and financial plans which support the overall objectives of the hotel.
- Assists revenue management with the implementation and execution of programs to ensure that the hotel’s room occupancy and Average Daily Rate objectives are met.
- Develop and maintain procedures for monitoring calls to ensure that all calls are answered and recorded according to established scripts and procedures. Coordinate the dispatch of amenities, services, and/or work orders to the appropriate departments and staff. Ensure that all methods of tracking (i.e. systems) are monitored and activated in an appropriate manner.
- Promote teamwork and quality service through daily communication and coordination with other departments. Key departmental contacts include Accounting, Revenue Management, Sales and Marketing, Catering, Food and Beverage, Housekeeping, and Maintenance.

**What are the requirements for this role?**
- Bachelor’s degree in Hotel Management/Business Administration, plus 3 years Front Office/Guest Service experience including management experience, or an equivalent combination of education and experience. Must speak fluent English. Other languages preferred.
- Frequently standing up behind the desk and front office areas
- Carrying or lifting items weighing up to 50 pounds
- Communication skills are utilized a significant amount of time when interacting with others; demonstrated ability to interact with guests, employees and third parties that reflects highly on the hotel, the brand, and the Company.
- Ability to travel to attend workshops, specialized training, and/or certifications, etc.
- May be required to work nights, weekends, and/or holidays.

**The statements in this job description are intended to describe the essential nature and level of work being performed. They are not intended to be ALL responsibilities or qualifications of the job.

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