Manager On Duty

6 days ago

Toronto, Canada Kimpton Saint George Full time

**THE OPPORTUNITY**:
MANAGER ON DUTY

REPORTS TO DIRECTOR OF ROOM OPERATIONS

**THE COMPANY**:
Passion Drives Performance. InnVest succeeds because our people love what we do. Our entire team shares a deep-rooted passion for the world of hospitality & travel that extends far beyond the walls of our offices and locations.

Our company culture is built on collaboration. A nimble team where everyone has a voice at the table and an opportunity to pursue their passions. Our skillsets are as diverse as our portfolio, but we all have a singular focus: a belief that partnerships deliver the best results, an entrepreneurial approach to decision making, respect for others, a strong sense of integrity and a curiosity to challenge the status quo.

With over 75 hotels in our portfolio, representing 18 internationally recognized hotel brands, InnVest is the largest independent owner of hotels in Canada. In addition, our management team oversees the day-to-day activities of almost 70 hotels also making InnVest the largest independent operator of hotels in Canada. InnVest’s portfolio is geographically diverse with hotels from Vancouver, BC to Corner Brook, NL but also experientially diverse from roadside inns to luxury urban properties.

At InnVest, our mission is simple - to deliver outstanding guest experiences and superior returns on quality hospitality investment. A career at InnVest will provide you with unrivalled opportunities and invaluable exposure to Canada’s largest independently-owned and operated hotel portfolio.

**THE ROLE**:
The Manager on Duty position is generally responsible for effectively offering support to the Rooms Department, under the leadership and guidance of the Director of Room Operations. Managing and overseeing all aspects of the hotel Operation including: guest relations, front desk, sales, housekeeping, maintenance, product quality, accounting, team building and staff development for the interest and benefit of key stakeholders, guests, staff and management.

**ACTIVITIES**:
The duties and responsibilities for the Manager on Duty include, but are not limited to the following:

- Leadership, training and management of all departments with particular responsibility for the Front Office Operations;
- Implement and maintain all company policies and procedures;
- Ensure 100% guest satisfaction;
- Execute and achieve financial goals;
- Train, support and coach staff to create a productive, efficient team;
- Oversee day-to-day operations;
- Representative of the management team to hotel guests, employees and members of the community
- To ensure that proper maintenance of the hotel’s physical facilities resulting in employee and guest safety, orderly operations, good appearance, compliance with brand and legislative standards.
- Aid in Increasing Market Share by knowing the hotel’s position to the local competition and ensuring that plans are implemented to improve that position by maximize hotel sales.
- Reports and follows procedures with regards to any injuries and accidents in the workplace, instructs staff to follow safe working practices and enforces Health and Safety regulations.
- Ensure that all appropriate systems and controls are in place to produce accurate reports for management and Ownership when required.
- Implement and maintain all company policies and procedures;
- Purchasing, inventory and other controls.

**COMPETENCIES WE ARE SEEKING**:

- Minimum 2 years supervisory experience within hospitality industry;
- Ability to deal with all levels of management, staff and owners in a professional manner;
- Experience in the supervision of personnel: recruitment, training and motivation;
- Proficient / familiarity with computerized systems;
- Ability to work within deadlines;
- Proven ability to manage multi-tasked assignments;
- Familiarity with accounting principles;
- Familiarity with operations an asset.
- Must be able to work a variety of working shifts including Evenings, weekends and holidays.

**Job Types**: Full-time, Permanent

**Benefits**:

- Dental care
- Disability insurance
- Employee assistance program
- Extended health care
- Life insurance
- On-site parking
- Store discount
- Vision care

Schedule:

- 8 hour shift
- Day shift
- Evening shift
- Monday to Friday
- Night shift
- Weekend availability

Ability to commute/relocate:

- Toronto, ON: reliably commute or plan to relocate before starting work (required)

**Experience**:

- Managerial: 2 years (required)

Work Location: One location

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