Customer Service Representative, Saskatoon

6 months ago

Saskatoon, Canada AlgaeCal Full time

**Career with a heart **If you like helping people, and you want to feel supported in your work -- this is the opportunity for you. Every day, concerned people call the AlgaeCal helpline. They’ve just had bad news about their bones - and they’re scared they might break at any moment. But after talking with YOU, their fear will melt away.

We call our Customer Care Representatives - **Bone Health Consultants** - and a typical day might include:

- Acting as a knowledge base for customers inquiries with respect to our products and their bone health
- Actively listening to customers and providing them with everything they need to make an informed decision about AlgaeCal.
- Processing orders and returns for customers.
- Helping customers understand the results of their DEXA bone scans.
- Updating the records of customer interactions, processing customer accounts, and filing documents. So yes, you’ll need to enjoy administrative tasks to thrive in this role.
- But most importantly, setting our customers up for MAXIMUM SUCCESS

**This opportunity is tailor-made for you if**:
You’re highly motivated to work at home. You’ve got a solid customer service background. You are passionate about natural health. You are an expert at building a rapport with customers and devoted to helping people find that _aha moment_ - where they go from despair to hope. You’re organized. You’re humble. You think critically and creatively. You love to support and inspire others. You don’t just accept feedback - you WANT feedback, because you’re hungry to be better than you were yesterday. You’re also a brilliant multi-tasker who can effortlessly shift between a variety of priorities.

So if you want to work with some of the nicest people you’ll ever meet. And you want to feel good about making a difference in the world -- all while learning about natural health and working in a well organized and supportive workplace -- send us your resume. And BTWsome of our senior executives started out in this role -- so if you’ve got the talent, there’s no telling where this job might take you :)

To best service our clients, our Customer Success Centre is open 7 days per week. Work schedules are 5 consecutive days, which include 1 weekend day. Successful applicants must be willing to work a Saturday or a Sunday, each week. We won’t ask you to work both weekend days, but ya need to be available for one
- Example shift rotation: Sunday to Thursday or Tuesday to Saturday.

**Other Goodies**
- $48,000 starting salary with the opportunity to increase rapidly as training targets are met.
- AlgaeCal Healthcare Plan (Premiums Covered 100%), which you're eligible to sign up for after three months of employment.
- Monthly lunches with your co-workers, coffee catch ups, and an informal coaching programme.
- Supported professional development and continued learning through training and coaching.
- Flexible Stat Holidays with the option to bank days for later use.
- Once you’ve been with us for 3 months you’ll get $200 to spend on whatever you want.

**You should know this**

AlgaeCal is a hyper-growth company, which means that the role is always evolving as the company grows. We are not a typical ‘transactional’ thinking company. We are a heart-based company where people come first. In order to be successful here, you will need to have this mindset, work smart, hard, and embrace everything that is offered.

**Applications submitted without a resume and cover letter will be unsuccessful.**

**Please, read carefully**:
1. **Write a cover letter addressing**:

- Why you're the best **Customer Service Representative **for this role. Give quantifiable examples of related achievements.
- What's the toughest challenge you’ve ever overcome in your life? How did you overcome it?
- What are the last three books you’ve read?
- What do you do for fun?
- Explain what you’re doing now for a job:

- If you don’t have one, explain why.
- If you have one, explain why you’re looking elsewhere.

2. **Upload your cover letter and resume**:

- Ensure that your cover letter and resume are saved and sent as one file.

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