Warehouse Associate/customer Service Representative

7 months ago

Saskatoon, Canada Swagelok Saskatoon Full time

**PURPOSE OF THE POSITION**

The Warehouse Associate/Customer Sales Representative plays a critical role in providing the interface between our customers and our organization and in supporting our order fulfillment process through management of our warehouse inventory, and procedures.

**SCOPE**

The Warehouse Associate/Customer Sales Representative reports to the Office Manager, collaborates directly with our external and internal customers and provides critical information in response to product & service inquiries.

This may include technical information, pricing, and delivery information, and/or order processing.

**Key Responsibilities**:

- Accurately pick and package orders prepare and complete orders for delivery or pickup according to schedule (pick, pack, wrap, label, load, ship)
- Arrange shipping/transportation requirements
- Receive, check off and put away inventory in a timely an effective manner
- Inspecting shipments/inventory for damage and faults
- General house cleaning and organization of warehouse and work area
- Perform inventory controls that includes daily cycle, inventory counts and reporting any discrepancy
- Maintain activity records and reports
- Facilitating the right tubing inventory, including cutting and deburring
- Operate and maintain warehouse equipment
- Effectively follow quality processes and comply with procedures, rules, and work instructions
- Provide support for customer service, as necessary
- Effectively follow and implement quality processes and work instructions
- Answering phones for customer requests
- Assisting customers, when necessary, at our sales counter
- Follow our quote workflow process
- Enter Sales Order/ Sales Quotes in the business system
- Ensure customer service satisfaction by nurturing relationships
- Respond with urgency to sales inquiries and concerns
- Collaboration with all departments as required
- Continually educate yourself in a self-study program
- Collaboration with all departments as required
- Support unplanned customer requests that are aligned with our Vision, Mission, and Values

**Position Requirements**:

- 3 or more years of business-to-business customer service and warehouse experience is preferred.
- Minimum Grade 12 Diploma.
- Proficiency with MS-Office Suite (Word, Excel, PowerPoint, Outlook).
- Experience with SAP would be beneficial.
- Strong oral and written communication.
- Ability to work on feet and lift objects weighing up to 50 lbs.

**Key Performance Measures**:

- Achieve individual performance and personal development objectives.
- Effectively collaborate across multiple departments of the organization.

**Critical Skills and Competencies**:

- **Communication**:Listening, oral presentation, written communication, public speaking skills, social acuity
- **Interpersonal**:Approachability, relationship builder, drive to accomplish established goals
- **Leadership**:Integrity, flexibility, character, self-awareness, self-control, organizational awareness, change catalyst, and possess both transactional and transformational leadership skills
- **Teamwork/Collaboration**:To be supportive of all company initiatives, act collaboratively with various stakeholders internal and external to the company, customer relationship orientation
- **Thinking**:Decisive, cognitive ability, innovative, problem-solving, solutions-oriented, effective learning style, mechanical and mathematical aptitude
- **Work Habits**:Results oriented, attention to detail, planning and organization, strong work ethic, resilience, ability to function autonomously, work with a sense of urgency

**Desired Behaviors**
- **Collaboration**:Building partnerships and working with others to meet shared objectives
- **Agility**:Embracing change and innovation while demonstrating flexibility and initiative.
- **Accountability**:Holding yourself and others responsible for meeting commitments

**Salary**: $18.00-$21.00 per hour

**Benefits**:

- Dental care
- Disability insurance
- Extended health care
- RRSP match
- Vision care
- Wellness program

Schedule:

- 8 hour shift

Ability to commute/relocate:

- Saskatoon, SK S7K7C9: reliably commute or plan to relocate before starting work (preferred)

Work Location: In person

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