Customer Service Representative
1 week ago
As a dedicated advocate for customer happiness, you'll address concerns with empathy, navigate complaints with finesse, and seize opportunities to direct customers. Your daily mission is to ensure that every customer feels valued and understood, taking pride in the crucial role you play in our company's success.
If you're passionate about making a difference and eager to be part of a team that cherishes customer satisfaction as a core value, we invite you to apply. Your journey with us will be filled with learning, growth, and the joy of knowing that you're making a real impact.
As a Customer Service Representative, the following will be your key responsibilities:
Receiving and processing orders
Understand Masterfeeds product and service and share that knowledge with the customer
Maintain organized records of all orders, invoices and customer communications
Respond to customer inquiries regarding order status, product availability, and shipping information and provide follow up to the customer
Ensure proper communication between sales desk and manufacturing plant
Work with other departments to create, maintain and track pick-up and deliveries
Maintain a safe and sanitary atmosphere and ensure compliance with quality standards
Other duties as assigned
Requirements:
Must be legally eligible to work in Canada
Exceptional customer service skills
Ability to prioritize tasks and follow-up
Understand and communicate in English (verbal/written)
Proficiency in Microsoft Office and internet applications
Analytical, organizational and problem-solving skills
Ability to make good judgments and quick decisions
Preferred:
Previous experience in a similar role
High school diploma or equivalent
Why work with us?
At Masterfeeds, we are proud to be a leading nutrition provider for animal agriculture in Canada since 1929, with over 20 feed manufacturing plants across the country, employing over 600 people, and supporting over 7000 Canadian farm families every year.
We offer:
A competitive wage and pension plan
Group insurance benefits, including health, dental, and vision
Referral incentives for bringing new talent to our team
A supportive and inclusive work environment
How to apply?
If you are interested in joining our team, please apply online or send your resume by email or mail
By email: OperationsSaskatoon@masterfeeds.com
By mail or drop off location:
Masterfeeds Saskatoon
Attn: Operations Manager
2435 Schuyler Street
Saskatoon, SK S7M 5H9
We are committed to the principles of employment equity and encourage all qualified candidates to apply. We thank all applicants, but only those selected for an interview will be contacted.
If you require accommodation during the recruitment process please contact the Human Resources department at hr2@masterfeeds.com.
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