Communications Agent

7 months ago

Edmonton, Canada West Edmonton Mall Full time

The Communications Agent is responsible for the day-to-day operations of West Edmonton Mall Safety and Security Communications Centre.

**Primary Responsibilities**:

- Receiving calls for service and complaints from the public and/or facility staff.
- Monitoring all existing alarm systems.
- Dispatching security agents and/or other WEM department staff to address the calls for service, alarms, or “Failure notifications” of the various WEM systems.
- Creating reports, complete check sheet logs and file paperwork as required.
- Maintaining current files and inventory of communication centre office supplies.
- Actively monitor the CCTV system closed circuit television to identify and address crime, address risk management, address asset protection and respond security agents at risk.
- Other duties as required.

**Desired Qualifications**:

- Must possess initiative and the ability to work well independently.
- Must have a working knowledge of computers and office based software programs.
- Must have excellent communication skills that include speaking clearly, writing, reading and understanding of the English language.
- Must be of good character and be one who acts in a lawful and ethical manner.
- Must work as part of a team.
- Previous communication centre experience is an asset.
- Education and/or training in communication and related fields.

**Terms of Employment**:

- This is a full-time position that works 12-hour rotating shifts that include days, evenings, nights, weekends, and holidays.
- Applicants who pass the interview must be able to present a clear criminal record check from the Edmonton Police Service or the RCMP.

**Job Types**: Full-time, Permanent

**Salary**: From $22.38 per hour

**Benefits**:

- Company events
- Dental care
- Employee assistance program
- Extended health care
- Life insurance
- On-site parking
- Paid time off
- RRSP match
- Vision care

Schedule:

- 12 hour shift
- Holidays
- Monday to Friday
- Weekends as needed

Work Location: In person

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