Security Communications Agent

2 weeks ago

Edmonton, Canada Oilers Entertainment Group Full time

OEG Sports & Entertainment delivers North America’s leading sports and entertainment experiences to connect our fans to their passions. Located in the heart of the ICE District, OEG owns the 5-time Stanley Cup Champion Edmonton Oilers, the WHL’s three-time Memorial Cup Champion Edmonton Oil Kings, and the AHL’s Bakersfield Condors. OEG operates Rogers Place, North America’s premier and most technologically advanced sports and entertainment venue. The 18,647 seat, $480 million arena is among the most technologically enabled sports facilities in North America as well as the first LEED Silver-certified NHL Facility in Canada.

Our vision is to be a World Leader in Sports & Entertainment. Together, we win on and off the ice by connecting fans to their passion, inspiring and investing in our communities, embracing growth and risk-taking, and celebrating a work-hard play-hard lifestyle.

Role Summary:

Communication Agents work in a fast-paced environment evaluating and dispatching appropriate units to calls for service for the Ice District, including Rogers Place and OEG Sports & Entertainment, while maintaining the day-to-day operations of the Security Control Room. Agents will monitor and control various equipment and technology to support in the deterrent of undesired activity and to help to maintain a safe and welcoming environment within the Ice District and venues.

Core Responsibilities and Duties:

  • Monitor, operate, and control computerized safety systems, including CCTV, on a continuous basis during normal and event operations.
  • Coordinate response to incidents by taking appropriate corrective actions and communicating status of safety systems to various personnel to ensure that they conclude the incidents in a manner that meets operational, environmental, and safety commitments.
  • Liaise with Emergency Responders, 911 Dispatch, and 24/7 Crisis Diversion (211) to request and direct resources in a concise and efficient manner.
  • Maintain constant watch over all operating equipment through monitoring control room instrumentation, computer screens and alarms, ensuring that the equipment is performing according to prescribed characteristics for a safe and efficient operation.
  • Utilize the various department-approved reporting methods to accurately record and log all appropriate incidents and logs as required for normal operations, incident response, and property tracking.
  • Work in collaboration with the Shipping & Receiving Administrator to assist guests, visitors, contractors, and internal departments with access control.
  • Support Event Command as an Event Dispatcher or Event CCTV Operator in a proficient manner.
  • Assist guests, visitors, contractors, and internal departments with access through electronic and key-based access control systems
  • Enforce policies and regulations while applying knowledge of specific acts, laws, and statutes

Does this sound like you?

  • You understand crowd dynamics, individual behavior, and safety issues
  • You are customer service driven
  • You have clear and concise verbal and written communication skills
  • You bring a committed and pro-active approach to upholding the Rogers Place guest experience philosophy
  • You are available to work evenings, weekends, and Holidays in a 4x4 shift rotation
  • You are passionate about Sports and Entertainment

Education, Experience and Skills:

  • 1 year of experience in a security control room/dispatch environment.
  • Possess intermediate level computer application knowledge.
  • Current First Aid and CPR certification will be considered an asset.
  • Ability to manage critical events and prioritize in an emergency, providing clear direction in operational, safety, and environmental tasks.
  • Punctuality, discipline, and sound judgement are critical in this environment.

What’s in it for you?

  • 100% Employer Paid Benefits + RSP Matching Program
  • Oilers, Oil Kings, and Live Entertainment Ticket Options
  • Healthcare and Lifestyle Spending Account Options
  • On-Site Parking and Transit Allowance
  • On-Site Gym
  • Beautiful Office Space located Downtown Edmonton within Rogers Place – with easy access to the LRT
  • Social Work Culture + Employee Events

Next Steps:

Thank you for your interest in joining our team. Those moving forward in the process will be contacted by a member of our team.

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