Communications Agent

3 weeks ago

Edmonton, Canada Oilers Entertainment Group Full time

OEG Sports & Entertainment delivers North America’s leading sports and entertainment experiences to connect our fans to their passions. Located in the heart of the ICE District, OEG owns the 5-time Stanley Cup Champion Edmonton Oilers, the WHL’s three-time Memorial Cup Champion Edmonton Oil Kings, and the AHL’s Bakersfield Condors. OEG operates Rogers Place, North America’s premier and most technologically advanced sports and entertainment venue. The 18,647 seat, $480 million arena is among the most technologically enabled sports facilities in North America as well as the first LEED Silver-certified NHL Facility in Canada.

Our vision is to be a World Leader in Sports & Entertainment. Together, we win on and off the ice by connecting fans to their passion, inspiring and investing in our communities, embracing growth and risk-taking, and celebrating a work-hard play-hard lifestyle.

Role Summary:

Communication Agents work in a fast-paced environment evaluating and dispatching appropriate units to calls for service for the Ice District, including Rogers Place and OEG Sports & Entertainment, while maintaining the day-to-day operations of the Security Control Room. Agents will monitor and control various equipment and technology to support in the deterrent of undesired activity and to help to maintain a safe and welcoming environment within the Ice District and venues.

Core Responsibilities and Duties:

  • Monitor, operate, and control computerized safety systems, including CCTV, on a continuous basis during normal and event operations.
  • Coordinate response to incidents by taking appropriate corrective actions and communicating status of safety systems to various personnel to ensure that they conclude the incidents in a manner that meets operational, environmental, and safety commitments.
  • Liaise with Emergency Responders, 911 Dispatch, and 24/7 Crisis Diversion (211) to request and direct resources in a concise and efficient manner.
  • Maintain constant watch over all operating equipment through monitoring control room instrumentation, computer screens and alarms, ensuring that the equipment is performing according to prescribed characteristics for a safe and efficient operation.
  • Utilize the various department-approved reporting methods to accurately record and log all appropriate incidents and logs as required for normal operations, incident response, and property tracking.
  • Work in collaboration with the Shipping & Receiving Administrator to assist guests, visitors, contractors, and internal departments with access control.
  • Support Event Command as an Event Dispatcher or Event CCTV Operator in a proficient manner.
  • Assist guests, visitors, contractors, and internal departments with access through electronic and key-based access control systems
  • Enforce policies and regulations while applying knowledge of specific acts, laws, and statutes

Does this sound like you?

  • You understand crowd dynamics, individual behavior and safety issues
  • You are customer service driven
  • You have clear and concise verbal and written communication skills
  • You bring a committed and pro-active approach to upholding the Rogers Place guest experience philosophy
  • You are available to work evenings, weekends, and Holidays in a 4x4 shift rotation
  • You are passionate about Sports and Entertainment

Education, Experience and Skills:

  • 1 year of experience in a security control room/dispatch environment.
  • Possess intermediate level computer application knowledge.
  • Current First Aid and CPR certification will be considered an asset.
  • Ability to manage critical events and prioritize in an emergency, providing clear direction in operational, safety, and environmental tasks.
  • Punctuality, discipline, and sound judgement are critical in this environment.

What’s in it for you?

  • 100% Employer Paid Benefits + RSP Matching Program
  • Oilers, Oil Kings, and Live Entertainment Ticket Options
  • Healthcare and Lifestyle Spending Account Options
  • On-Site Parking and Transit Allowance
  • On-Site Gym
  • Beautiful Office Space located Downtown Edmonton within Rogers Place – with easy access to the LRT
  • Social Work Culture + Employee Events

Next Steps:

Thank you for your interest in joining our team. Those moving forward in the process will be contacted by a member of our team.

Experience Preferred
  • 3

  • Real Estate Agents Realtor®

    6 months ago

    Edmonton, Canada Elite Agent Collective Full time

    **We need agents to join our growing team. We have incredible systems and training in place and need agents who can quickly integrate, are good with technology, and are ready to take on leads quickly and grow their business.** Are you starting a new career in Real Estate or looking to go to the next level? Our agents spend the most time doing what they love...

  • Communications Agent

    2 months ago

    Edmonton, Canada West Edmonton Mall Full time

    The Communications Agent is responsible for the day-to-day operations of West Edmonton Mall Safety and Security Communications Centre. **Primary Responsibilities**: - Receiving calls for service and complaints from the public and/or facility staff. - Monitoring all existing alarm systems. - Dispatching security agents and/or other WEM department staff to...

  • Security Communications Agent

    2 weeks ago

    Edmonton, Canada OEG Sports & Entertainment Full time

    OEG Sports & Entertainment delivers North America's leading sports and entertainment experiences to connect our fans to their passions. Located in the heart of the ICE District, OEG owns the 5-time Stanley Cup Champion Edmonton Oilers, the WHL's three-time Memorial Cup Champion Edmonton Oil Kings, and the AHL's Bakersfield Condors. OEG operates Rogers Place,...

  • Security Communications Agent

    2 weeks ago

    Edmonton, Canada Oilers Entertainment Group Full time

    OEG Sports & Entertainment delivers North America’s leading sports and entertainment experiences to connect our fans to their passions. Located in the heart of the ICE District, OEG owns the 5-time Stanley Cup Champion Edmonton Oilers, the WHL’s three-time Memorial Cup Champion Edmonton Oil Kings, and the AHL’s Bakersfield Condors. OEG operates Rogers...

  • Communications Agent

    1 month ago

    Edmonton, Canada Oilers Entertainment Group Full time

    OEG Sports & Entertainment delivers North America’s leading sports and entertainment experiences to connect our fans to their passions. Located in the heart of the ICE District, OEG owns the 5-time Stanley Cup Champion Edmonton Oilers, the WHL’s three-time Memorial Cup Champion Edmonton Oil Kings, and the AHL’s Bakersfield Condors. OEG operates Rogers...

  • Insurance Account Representative Punjabi/hindi

    7 months ago

    Edmonton, Canada Mark Feng - Desjardins Insurance Agent Full time

    **Insurance Account Representative - Desjardins Agent Team Member** Location: Edmonton, AB Type: Full Time **Position Overview**: Are you outgoing and customer-focused? Do you enjoy working with the public? If you answered yes to these questions, working for a Desjardins Agent may be the career for you! **Responsibilities**: - Develop leads, schedule...

  • Insurance Account Representative

    7 months ago

    Edmonton, Canada Mark Feng - Desjardins Insurance Agent Full time

    **Insurance Account Representative - Desjardins Agent Team Member** Location: Edmonton, AB Type: Full Time **Position Overview**: Are you outgoing and customer-focused? Do you enjoy working with the public? If you answered yes to these questions, working for a Desjardins Agent may be the career for you! **Fluent in Mandarin, Cantonese and English would be...

  • Insurance Account Representative

    6 months ago

    Edmonton, Canada Mark Feng - Desjardins Insurance Agent Full time

    **Insurance Account Representative - Desjardins Agent Team Member** Location: Edmonton, AB Type: Full Time **Position Overview**: Are you outgoing and customer-focused? Do you enjoy working with the public? If you answered yes to these questions, working for a Desjardins Agent may be the career for you! **Fluent in Mandarin, Cantonese and English would be...

  • Insurance Advisor

    7 months ago

    Edmonton, Canada Mark Feng - Desjardins Insurance Agent Full time

    **Insurance Account Representative - Desjardins Agent Team Member** Location: Edmonton, AB Type: Permanent Full Time **Position Overview**: Are you outgoing and customer-focused? Do you enjoy working with the public? If you answered yes to these questions, working for a Desjardins Agent may be the career for you! **Responsibilities**: - Develop leads,...

  • Junior Account Representative

    7 months ago

    Edmonton, Canada Kyle Houston - Agent for Desjardins Insurance Full time

    We are a leading insurance and financial services agency for Desjardins Insurance with 2 locations in Edmonton. We are looking for a star who is energetic, self driven that are looking for an exciting opportunity to connect with their community! Great hours, supportive staff. No nights! No weekends! Come join our winning team! - Competitive salary and...

  • Insurance Sales Representative

    6 months ago

    Edmonton, Canada Kyle Houston - Agent for Desjardins Insurance Full time

    **Benefits**: - Bonus based on performance - Competitive salary - Dental insurance - Health insurance - Signing bonus We are a leading insurance and financial services firm for Desjardins Insurance with two locations in Edmonton. If you are outgoing, motivated, and customer focused, then we look forward to connecting about an exciting...

  • Security Agent

    6 months ago

    Edmonton, Canada NAIT (Northern Alberta Institute of Technology) Full time

    NAIT Protective Services is recruiting for one (1) fulltime Security Agent (classified as Building Patrol Officers). The Security Agent will work alongside the Sergeants, Peace Officers, and Communications Officers (Dispatchers) to create a safe and secure environment for the NAIT community. The Security Agent will report to the Peace Officer Sergeant, and...

  • Security Agent

    7 months ago

    Edmonton, Canada NAIT Full time

    NAIT Protective Services is recruiting for the position of full time Security Agent (classified as Building Patrol Officer). The Security Agents will work alongside the Sergeants, Peace Officers, and Communications Officers (Dispatchers) to create a safe and secure environment for the NAIT community. The Security Agent will report to the Peace Officer...

  • Security Agent

    7 months ago

    Edmonton, Canada NAIT Full time

    NAIT Protective Services is recruiting for one (1) fulltime Security Agent (classified as Building Patrol Officers). The Security Agent will work alongside the Sergeants, Peace Officers, and Communications Officers (Dispatchers) to create a safe and secure environment for the NAIT community. The Security Agent will report to the Peace Officer Sergeant, and...

  • Financial Services Sales Representative

    2 months ago

    Edmonton, Canada Kyle Houston - Agent for Desjardins Insurance Full time

    **Responsibilities**: - Work with Manager and Agent to establish strategic and marketing initiatives around life and health insurance - Sales and service of life and health insurance products - Find new opportunities to grow our life and health book of business - Work with Team to educate on multi-line sales - Work with Team to Deliver 5 Star Sales and...

  • Customer Service Manager

    6 months ago

    Edmonton, Canada Kyle Houston - Agent for Desjardins Insurance Full time

    **Benefits**: - Bonus based on performance - Dental insurance - Health insurance - Paid time off We are a leading insurance and financial services firm for Desjardins Insurance with two locations in Edmonton. If you are outgoing, motivated, and customer focused, then we look forward to connecting about an exciting career. **Responsibilities**: - Manage...

  • Security Agent

    4 months ago

    Edmonton, Canada NAIT Full time

    NAIT Protective Services is recruiting for one fulltime Security Agent (classified as Building Patrol Officers). The Security Agent will work alongside the Sergeants, Peace Officers, and Communications Officers (Dispatchers) to create a safe and secure environment for the NAIT community. The Security Agent will report to the Peace Officer Sergeant, and work...

  • Security Agent

    4 months ago

    Edmonton, Canada NAIT (Northern Alberta Institute of Technology) Full time

    NAIT Protective Services is recruiting for one fulltime Security Agent (classified as Building Patrol Officers). The Security Agent will work alongside the Sergeants, Peace Officers, and Communications Officers (Dispatchers) to create a safe and secure environment for the NAIT community. The Security Agent will report to the Peace Officer Sergeant, and work...

  • Security Communications Agent

    3 weeks ago

    Edmonton, Canada OEG Sports & Entertainment Full time

    OEG Sports & Entertainment delivers North America's leading sports and entertainment experiences to connect our fans to their passions. Located in the heart of the ICE District, OEG owns the 5-time Stanley Cup Champion Edmonton Oilers, the WHL's three-time Memorial Cup Champion Edmonton Oil Kings, and the AHL's Bakersfield Condors. OEG operates Rogers Place,...

  • Leasing Agent

    7 months ago

    Edmonton, Canada Arbutus Properties Full time

    **Leasing Agent** Arbutus Properties is a leading commercial and residential property development company, offering a dynamic work environment, attractive compensation and benefits package, and vast opportunity for advancement. We are currently seeking a **Leasing Agent **with a strong work ethic, the desire to be part of a team, and the skills to assist in...