Office Administrator
4 months ago
This role combines administrative, customer service, employee interaction with warm sales from inbound client leads. No self-sourcing, no cold calling, you are a solutions provider for inquiring clients.
**MAJOR RESPONSIBLITIES**:
- Assumes responsibility to answer all incoming telephone calls with the object of securing the residential sale and scheduling of service.
- Ensures Route Managers data entry work is completed; Enters daily reports, new contracts, one times, Electronic Site Management (ESM), product sales forms and service requisitions
- Prepare bank deposit for cheques received, process credit card payments and allocate funds
- Resolve account issues
- Manages customer files; Ensures filing is current
- Ensure follow up calls are complete to guarantee customer satisfaction
- Assist in month end duties
- Coordinate Route Manager schedules
- Contact customers or send reminders to schedule their next service appointment
- Offers support to Branch staff as directed by his/her Manager
**SKILLS AND EXPERIENCE**:
- One or more years of customer service related experience
- Written and verbal communication, interpersonal and support skills
- Able to use all related hardware and software
- Inside sales experience an asset
- Strong organizational skills
- Team player
- Strong attention to detail and high level of accuracy
HP
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