Bilingual Donor Relations Coordinator

2 weeks ago

Burlington, Canada Islamic Relief Canada Full time

**Job Title**: Bilingual Donor Relations Coordinator

**Status**:Full time, I yr contract

**Location**: Burlington, ON (Hybrid) - may be required to come into office 2 days a week"

**Department**: Donor Relations

**Essential Duties and Responsibilities**:
**_ Customer Service and Administrative_**
- Manage all incoming and outgoing French inquiries
- Document donor concerns and requests on our current management tool
- Assign tasks related to incoming inquiries to relevant personnel within the organization
- Follow up on incomplete tasks and complaints
- Develop quarterly reports for outstanding requests and escalate to relevant departments
- Contact donors with completed or failed payments to update their payment information any ongoing donations
- Input pledges in donor database and follow up with donors with regards to their request post events
- Manage and improve various ongoing processes under ownership in order to retain donors
- Develop and execute a communication strategy through assessing retention patterns within developed metrics
- Contribute to our various campaigns through processing donations accurately
- Log daily mail on the mail log
- Update invalid donor entries on Raiser’s Edge
- Complete any other Ad hoc tasks assigned by the donor care manager

**_ Orphan Sponsorship Program Reporting_**
- Extracting accurate donor data from our database
- Creating donor profiles for new records
- Allocating orphan sponsors, a child in need according to preference
- Generating, editing, and preparing the reports to be sent to donors with high accuracy
- Highlighting any errors and taking necessary steps to make corrections
- Reporting to donors about their respective sponsored child
- Providing annual updates to donors related to their sponsored orphans
- Coordinate with field offices to process and log any donor requests related to the orphan sponsorship program
- Reconciling quarterly payments for orphans
- Updating any errors and informing respective donors accordingly

**_ Reporting and Other tasks_**
- Manage the documentation and reporting related to individual campaigns
- Educate the donors by sending any donor stewardship reports related to different projects after our campaigns to build and maintain donor relations
- Any other Ad hoc tasks assigned by the donor care manager, and/or team lead

**Qualifications and Requirements**:

- 1-2 years of experience related to customer service and data management
- Post-Secondary Education; University degree preferred
- Proficiency in MS Excel is an asset
- Proficiency with Gmail and select add-ons (mail merge)
- Proficient written in English and French (oral and written)
- Is able to prioritize and reprioritize to meet donor needs, stay organized and meet deadlines as set
- Requires strong attention to detail with the ability to perform tasks with accuracy in the absence of supervision
- Manages to balance accuracy and efficiency of work, and meet deadlines while multitasking
- Works well independently and in a team environment with a diverse group of people
- Basic mathematical skills required
- Self-motivated, takes initiative and has the ability to follow instructions
- Experience with Raiser’s Edge is an asset; ability to learn new databases quickly
- ** Must be eligible to work in Canada**:

- ** Available to work flexible hours, additional as required**

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