Pdi Quality Control Representative

3 weeks ago

Burlington, Canada Branthaven Homes Full time

Branthaven Homes is looking for a PDI Quality Control Representative with experience in the construction industry Great company culture and opportunity for growth

Our head office is located at 720 Oval Court in Burlington, however you will primarily be on site at one of 4 locations.

Hamilton Area, Halton Region, Peel Region, Cambridge

**RESPONSIBILITIES**

**Quality Assurance Inspection Duties**
Schedule QA inspections
Complete Quality Assurance Inspections to ensure units are ready for PDI.
Ensure accuracy of installation of finishes and execution of all upgrades.
Update the Construction Manager of pertinent site issues/conditions.
Monitor and work directly with the supervisors and trades to ensure QA items are completed and signed off in a timely manner.

**Pre Delivery Inspection Duties**
Book PDI appointments with purchaser approximately 2-4 weeks before closing.
Present thorough knowledge of all the printed material in the PDI folder.
Accurately communicate Tarion’s Warranty Processes and Ontario Building Code.
Perform pre-delivery home orientations with new homeowners to explain the different functions and features within the home (including the electrical and mechanical systems such as the ventilation, plumbing and heating).
Provide accurate and detailed knowledge of the occupancy process.
Guide purchasers through a comprehensive low/mid rise inspections prior to the closing of their home within the Halton/Hamilton Region as well as various project throughout the GTA.
Note any items that are damaged, incomplete, missing or not operating properly based on the home owners findings.
Ensure deficiency list is within the TARION Construction Guidelines
Monitor and work directly with the supervisors and trades to ensure PDI items are completed and signed off in a timely manner.
Ensure company policies are adhered to and discuss any new ones that may be required with the Construction Manager

**Customer Service/Admin Duties**
Represent Branthaven Homes as a point of contact for the homeowner; from the initial point of inspection through to the warranty period.
Receive, direct, and respond to all modes of customer contact with consistent follow-up on all matters/queries received until the point of resolution.
Champion of all customer surveys - follow up with homeowners to ensure their experience is an enjoyable one.
Track customer interactions in corporate database.
Provide daily updates to the Customer Service Department
Meet regularly with Construction Management and Customer Service to review AVID and Tarion Surveys, target low ratings, and develop strategies to increase home owner satisfaction
Home unit closeouts/occupancy duties include scheduling key pick up, distribution of keys and welcome home gifts.
Prepare Pre Delivery Inspection folders

**Requirements**:
A minimum two (2) years PDI and/or construction site administration experience in residential construction
Proficient in Microsoft Word, Excel and Outlook, as well as knowledge of NewStar or ability to learn builder software
A strong understanding of TARION Construction Guidelines & Warranty Program
Ability to work in a fast paced environment while managing expectations and providing a first class customer care experience
Proven capabilities in multi-tasking, problem solving and prioritizing workloads.
Ability to effectively communicate with a wide variety of constituents both in verbal and written manner.
Must have own vehicle.

**Job Types**: Full-time, Permanent

**Salary**: $50,000.00-$60,000.00 per year

**Benefits**:

- Extended health care
- Paid time off

Schedule:

- 8 hour shift
- Monday to Friday

Work Location: One location

Application deadline: 2023-01-27

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