Guest Service Representative Weekend
2 weeks ago
Job description
**Guest Service**
Checks guests into and out of the hotel in an accurate, speedy, and courteous manner
Efficiently handles all payments received
Balances/verifies all monetary transactions in the appropriate accounts
Ensures that all hotel keys are distributed to the appropriate parties and that guest privacy is maintained
Responsible for maintaining all documentation regarding room registration, changes, charges, credit card transactions, customer service and maintenance issues
Offers guests assistance whenever possible
Responsible for resolving escalated customer relations issues
Answers inquiries pertaining to hotel policies and services
Must respond to and follow-up on all guest requests to ensure customers are satisfied with the hotel’s services and accommodations
Responsible for positively representing and promoting the property
Ensures systems and procedures are in place and followed for guest safety and security
**Other Duties as Assigned**
Ensures that the lobby and front desk area is clean, organized, visually appealing, and well stocked with all necessary supplies
Properly compiles, completes, and distributes reports to all management and relevant staff
Reports any maintenance, security, or safety issues to the appropriate staff
**Requirements**:
Positive attitude and excellent communication skills
Previous hotel/resort front desk experience preferred
1-3 years of guest service/customer service required
**Job Types**: Part-time, Permanent
**Salary**: From $16.50 per hour
View public job page
**Job Types**: Part-time, Permanent
Part-time hours: 16 per week
**Salary**: $16.75 per hour
Flexible Language Requirement:
- French not required
Schedule:
- 8 hour shift
Work Location: In person
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