Patient Coordinator

1 month ago

Toronto, Canada The Accolade Dental Centre Full time

**Monday -Friday, No Weekends**

Why Should You Join?
- Competitive compensation & benefits: Our compensation packages are reviewed annually in a comparative study that ensures alignment with industry standards.
- Established and stable practice: Our successful practice is a leader in patient care, providing a range of services to a loyal and established patient base.
- Health & Safety and Compliance: The practice has a strong health and safety culture, with compliance measures embedded in every aspect of the workplace.
- Career development: A career with us ensures you have the support, tools, and encouragement you need to grow and evolve as a professional on your individual career path, including access to industry-leading continuing education through the award-winning DC Institute (dcinstitute.ca)
- Fast-growing and entrepreneurial environment: Our practice is innovative, growth-oriented, and patient-focused - a combination that makes for a fast-paced, exciting, entrepreneurial atmosphere.
- Respect for our people: The team is built on a culture of respect and positivity, where we celebrate individuality and value each other’s unique strengths and contributions.
- Work-life flexibility: Everyone has a life outside the practice, and we are committed to helping each team member find a healthy, sustainable balance between home and career.

Key Competencies:
Front Office
- Make a positive and lasting impression on the patient, from the moment they arrive at the practice to the moment they leave
- Responsible for optimizing the appointment schedule by ensuring the day is full, with limited gaps
- Manage all patient calls and inquiries with a smile: appointments, confirmations, and amendments
- Manage potential cancellations and overcome objections to motivate the patient to keep the appointment
- Bill patients as they come out of the treatment room, take payment, send a claim form to insurance, respond to all fee inquiries in a positive manner
- Effectively manage the recall system and accurately maintain the patient database
- Process referral letters and other patient correspondence upon receipt from the provider
- Manage and file all patient records and charts

Patient Relationships
- Establish genuine rapport with patients, welcoming patients warmly and by name
- Establish life-long patient relationships, ensuring retention and loyalty
- Demonstrate active listening and empathy to patients using effective communication skills
- Responsible for the entire patient experience

Teamwork
- Attends and actively participates in team meetings
- Contributes to the team by working together as a cohesive unit
- Maintains composure under pressure during times of change

**About You**:

- **Minimum 1 year of Administrator experience**:

- **Clinical background considered an asset**:

- **Experience with Dental software**

Pay: $22.00-$25.00 per hour

Additional pay:

- Overtime pay

**Benefits**:

- Casual dress
- Dental care
- Paid time off
- Wellness program

Schedule:

- 8 hour shift
- Day shift
- Monday to Friday
- Morning shift
- No weekends

Work Location: In person

Expected start date: 2024-12-02

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