Service Appointment Coordinator

2 weeks ago


Truro, Canada Hollis Ford Full time

**The Hollis Ford Service Department has an opening for a **_**Service Appointment Coordinator**_ **responsible for scheduling service work in the service department**.
- Acts as a principal contact between the customer and the Service Department
- Primary goals are answering phone calls, scheduling appointments, and re-contacting customers for scheduled maintenance and special ordered parts.
- Greeting and checking in clients upon arrival
- Providing excellent customer service and addressing client inquiries or concerns
- Maintaining accurate and up-to-date appointment records
- Collaborating with team members to ensure smooth operations and efficient scheduling

'''Requirements'''
- High school diploma or equivalent
- Previous experience in customer service or a similar role preferred
- Excellent communication and interpersonal skills. Maintain our strong Customer Satisfaction Index rating
- Strong organizational skills and attention to detail
- Ability to multitask and prioritize tasks effectively
- Proficient computer skills, including knowledge of scheduling software
- Professional and friendly demeanor

A Nova Scotia Driver's License is required.

**Salary**: From $680.00 per week

**Benefits**:

- Disability insurance
- Extended health care
- Life insurance

Schedule:

- Monday to Friday

Supplemental pay types:

- Bonus pay

Work Location: In person



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