Automotive Appointment Coordinator
5 months ago
**Responsibilities**:
**Appointment Scheduling**:
- Manage and schedule appointments for automotive service and maintenance.
- Coordinate with customers to find suitable time slots for appointments.
- Utilize scheduling software to optimize service bay efficiency.
**Customer Interaction**:
- Provide excellent customer service by addressing inquiries, concerns, and providing relevant information.
**Communication Liaison**:
- Act as a liaison between customers and service technicians.
- Relay information about service recommendations, estimated completion times, and any additional repairs needed.
**Documentation and Record-Keeping**:
- Maintain accurate records of customer information, service history, and appointment details.
- Ensure all relevant documentation is completed and filed appropriately.
**Follow-up**:
- Address any post-service concerns and ensure customer satisfaction.
**Service Advisement**:
- Provide basic information on automotive services, maintenance, and pricing to customers.
- Advise customers on recommended services based on manufacturer guidelines and vehicle history.
**Collaboration**:
- Collaborate with service advisors, technicians, and other team members to optimize workflow and improve customer service processes.
**Qualifications**:
- High school diploma or equivalent; additional education or certification in customer service is a plus.
- Proven experience in customer service or a similar role.
- Excellent communication and interpersonal skills.
- Strong organizational abilities with attention to detail.
- Familiarity with automotive terminology and basic understanding of vehicle maintenance.
**Attributes**:
- Customer-focused mindset.
- Ability to multitask and prioritize.
- Team player with strong collaboration skills.
- Problem-solving and decision-making capabilities.
- Adaptability to a fast-paced environment.
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