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Customer Insights Analyst

4 months ago

Montréal, Canada BRP Full time

At BRP, we believe in keeping the customer at the heart of everything that we do. Our Voice of Customer strategy is aimed at doing just that: capturing the experiences, expectations, and emotions of our Dealers and Riders to share this information throughout the organization, transforming it into actionable insights and experience improvements.

DESCRIPTION

The Customer Insights Analyst is responsible for analyzing BRP’s feedback programs to help shape the Voice of the Customer strategy and optimize our operations. Our goal is to provide the best powersport customer experience out there and we need a passionate analyst to help make this happen.

We are looking for a bright individual who loves digging for insights, has a solid background in Customer Experience and technical experience with our VoC platform, Qualtrics. We need someone who takes on the responsibility of doing what needs to be done, has a positive attitude and rolls with changes.

**YOU’LL HAVE THE OPPORTUNITY TO**:
Analyze raw survey data from our different feedback programs and transform it into easily understandable insights and powerful stories

Support the execution of qualitative & quantitative projects (needs gathering, survey design, distribution, dashboard creation) with the help of our VoC tool, Qualtrics

Build insights reports that drill-down KPIs from our different customer feedback programs

Make strategic recommendations by conveying analysis results to multiple levels, including leadership, managers and peers, through visual presentations of quantitative and qualitative information

Identify continuous improvement opportunities to improve our Voice of Customer programs and solutions

YOU’LL THRIVE IN THIS ROLE IF YOU HAVE THE FOLLOWING SKILLS AND QUALITIES:
Minimum of 6 years of experience in a customer data analyst position

Demonstrated experience in analysis of both quantitative and qualitative sources while following Voice of Customer best practices

Technical experience with Qualtrics or similar VoC platforms

Willing to spread an innovative and collaborative culture mindset

Strong Excel competency and previous experience working with SQL, Power BI and Salesforce is a plus

The position is located in Montreal or Sherbrooke under a hybrid model.

AT BRP, WHEN WE TALK ABOUT BENEFITS, WE GO ALL IN.

Let’s start with a strong foundation — You want it, we have it:
**Annual bonus**: we work hard, and we know it. This yearly thank you is our way to fuel your dreams.

**Generous paid time away**: winding down is as important as creating the future of recreational products.

**Pension plan**: we want to make sure you’ll enjoy retirement; we’ve got you covered.

**Collective saving opportunities**: being part of BRP allows you to tap into the strength of our saving programs.

**Industry leading healthcare**: fully paid by BRP, this program is here for you, whatever happens, so you can focus on what matters.

**What about some feel good extras**:
**Flexible work schedule**: balance is key to innovation, and we want to make sure you are at the top of your game with a schedule that will work for you.

**Summer schedule**: time flies at BRP, so we hit pause to enjoy it.

**Holiday season shutdown**: between Christmas and New Year’s, we close our facilities and refill on good times.

**Educational resources**: you love what you do, and we get you resources to stay cutting-edge, so we all win together.

**Discount on BRP products**: what we build is amazing, freeing, revolutionary, and you're first in line for the experience.

WELCOME TO BRP

We’re a world leader in recreational vehicles and boats, creating innovative ways to move on snow, water, asphalt, dirt and even in the air. Headquartered in the Canadian town of Valcourt, Quebec, our company is rooted in a spirit of ingenuity and intense customer focus. Today, we operate manufacturing facilities in Canada, the United States, Mexico, Finland, Australia and Austria, with a workforce made up of close to 20,000 spirited people, all driven by the deeply held belief that at work, as with life itself, it’s not about the destination; It’s about the journey.

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