Ecommerce Data

6 months ago

Montréal, Canada Nestle Operational Services Worldwide SA Full time

**A little bit about us**
Nestlé Nespresso SA is the pioneer and reference for highest-quality portioned coffee. The company works with more than 120,000 farmers in 15 countries through its AAA Sustainable Quality Program to embed sustainability practices on farms and the surrounding landscapes. Launched in 2003 in collaboration with the NGO Rainforest Alliance, the program helps to improve the yield and quality of harvests, ensuring a sustainable supply of high-quality coffee and improving livelihoods of farmers and their communities.

In 2022, Nespresso has achieved B Corp certification - joining an international movement of 4,900 purpose-led businesses that meet B Corp’s high standards of social and environmental responsibility and transparency.

**Position Snapshot**
**Business area**: Nestlé Nespresso
**Job title**: eCommerce Data and Insights Manager
**Location**: Montreal, QC located at 300 Léo-Pariseau, suite 2300 Montréal, QC Canada H2X 4B3; Hybrid

**Benefits**
- Comprehensive total rewards benefits package including Health and Dental benefits that start on day one of employment.
- Company matched pension plan
- Four weeks of Vacation and six personal days (Personal Paid Holidays)
- Flexible and hybrid work arrangements
- Excellent training and development programs as well as opportunities to grow within the company
- Access to Educational Assistance & Tuition Reimbursement
- Bonus eligibility
- Free Nespresso Coffee Machines and $100 monthly coffee credit
- Up to 50% off - Nespresso Coffee Machine, Capsules and accessories
- Access to the Discount Company store with Nestlé, Nespresso, and Purina products (Located across various Nestle offices/sites)
- Additional discounts on a variety of products and services offered by our preferred vendors and partnerships

**Join Us in Shaping the Future of eCommerce**

We're seeking an eCommerce Data and Insights Manager to join our Montreal team. In this role, you'll dive into the heart of eCommerce performance analysis, equipping us to make smarter decisions before they're even made. Be a pivotal part of our journey to enhance customer experiences, all while enjoying a vibrant working environment.

What You'll Do:

- Drive Digital Excellence
- Oversee personalization and A/B testing initiatives to enhance the customer experience.
- Collaborate with HQ, fellow markets, and the Canadian Marketing/CRM teams to deliver key strategic objectives.

2. Be Ahead of the Curve:

- Keep a finger on the pulse of the eCommerce industry and competitive landscape.
- Unearth industry trends from reputable sources.
- Assess competitive moves' impact on our brand and operations.
- Develop and maintain crucial processes and reports.
- Share valuable competitive insights with internal stakeholders.

3. Maximize Online Performance:

- Leverage various models to analyze KPIs and provide market insights.
- Propose advanced KPIs to track eCommerce and digital activities.
- Utilize internal and third-party data to make informed business decisions.
- Conduct web analysis to shape our eChannel Strategy.
- Provide ad-hoc analysis with actionable recommendations for campaign enhancements.
- Ensure statistical relevance of local A/B hypotheses and tests.
- Oversee the implementation of tailored customer journeys to our websites & App.

4. Champion Web Analytics:

- Cultivate a data-driven mindset across digital stakeholders.
- Advocate for a culture of testing and experimentation.
- Share web analytics insights and recommendations both locally and globally.
- Contribute to Nespresso Canada's pioneering role in web analytics.

5. Develop and Lead Your Team:

- Manage a team of 3 analysts
- Train your team in analytics, BI and project management.
- Raise awareness of eCommerce through local initiatives and training.
- Ensure timely delivery of requested analyses and dashboards

**Ready to Drive Success in eCommerce?**

If you're passionate about data, insights, and enhancing the digital landscape, join us. Lead the charge, shape the future, and be part of an innovative team. Elevate your career with us today

**What will make you successful?**
- Bilingualism in English and French language skills are a requirement, as this position requires collaboration with stakeholders across the Canadian market and/or worldwide.
- 7-10 years in web data analysis & data modelling
- Experience in project management & team management
- Experience leveraging data visualisation tools (PowerBi/Tableau) to turn analysis into readily accessible insight to be reported in an easy way to understand by non-data expert population
- Proven ability to work with different sources of data (SQL, APIs, Bquery, flat files, etc...)
- Familiarity with web analytics tools (Adobe Analytics, Google Analytics Premium, other web analytics tool) is a must
- Understanding of web architecture and technologies (HTML, JS) is an asset

LI-Hybrid

**What you need to know**

Nestlé Canada is an equal-opportunity employer committ

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