French Bilingual
1 month ago
**Workplace Flexibility**:Hybrid**
**_
For more than 100 years, Olympus has focused on making people’s lives healthier, safer and more fulfilling._**
Every day, we live by our philosophy, True to Life, by advancing medical technologies and elevating the standard of patient care so people everywhere can fulfill their desires, dreams, and lives.
Our five Core Values empower us to achieve Our Purpose:
**Patient Focus, Integrity, Innovation, Impact and Empathy.**
Learn more about Life at Olympus.Olympus embraces diversity and inclusion. As an Equal Opportunity Employer, our policies as well as our values prohibit unlawful discrimination based on an employee's or applicant's race, color, sex, age, physical or mental disability, national origin, religion, sexual orientation, gender identity and/or expression, marital status, genetic information, ancestry, military or veteran status, or any other federal, state or local protected classification. EOE Minorities/Females/Veterans/Disabled
**Job Duties**:
- Provides accurate and timely delivery of the following to customers or internal staff. This would include, but not be limited to:
- Maintain a minimum of 85% of daily average case volume in the Service Cloud of Customer Solutions Sales Team.
- Maintain a minimum of 98% "error free" cases
- Order Entry and Order Confirmations
- Pricing Issue follow-ups
- EDI/GHX Order Management
- Credits and Return Requests
- Order inquiry requests
- End of day Sales reporting
- Specialize tasks would include the following based on sales division/ERP System:
- Chemical Invoicing o Integration Order updates
- Pending Approval order follow-up
- ETA updates to customer
- Provide exceptional customer service by working in conjunction with other Olympus Canada divisions to resolve customer’s inquiry.
- Maintain accurate logging of all customer related information and inquiries in Customer Service related databases.
- Ensure daily KPI’s expectation are met or exceeded.
- All other tasks and requests necessary to assist the Customer Solutions Team to perform other related duties as assigned.
- Effectively manage the inflow of telephone contact to maintain optimal service of customer’s needs and requests.
- Offer continued support and timely follow up.
- Effectively adhere to and utilize company and division policies and procedures to assist with problem resolution.
- Perform other related duties and/or work as assigned.
**Job Qualifications**:
**Required**:
- Post-secondary Degree/Diploma is required.
- Minimum of 1 years relevant work experience dealing with Customers is required (Retail or Service).
- Bilingual English-French proficiency in speaking, reading, writing abilities are required.
- Experience with, Datasweep, SalesForce Service Cloud, Netsuite or SAP is necessary.
- Must possess the ability to work flexible hours.
**Preferred**:
- Medium to advanced Microsoft Office skills are preferred.
- Excellent communication skills are desired.
- Strong organizational skills are essential.
- Extremely detail oriented is necessary.
- Motivated, results oriented and persistent is necessary.
- Must be proactive/take initiative.
- Maintain a positive attitude and work well within a team environment is desired.
- Must handle stressful situations in a fast paced environment.
- Effectively prioritize workload/time management is desired.
- Excellent verbal and written communication/customer service skills are preferred.
**Why join Olympus?**
- We offer a holistic employee experience supporting personal and professional well-being through meaningful work, equitable offerings, and a connected culture._
**Equitable Offerings you can count on**:
- Competitive salaries, annual bonus
- Comprehensive medical benefits and pension plan
- Generous Paid Vacation and Sick Time
- Paid Parental Leave and Adoption Assistance
**Connected Culture you can embrace**:
- Work-life integrated culture that supports an employee centric mindset
- Offers onsite, hybrid and field work environments
- Paid volunteering and charitable donation/match programs
- Diversity Equity & Inclusion Initiatives including Employee Resource Groups
- Dedicated Training Resources and Learning & Development Programs
- Paid Educational Assistance
**Are you ready to be a part of our team?**
Learn more about our benefit and incentives.
At Olympus, we are committed to Our Purpose of making people’s lives healthier, safer and more fulfilling. As a global medical technology company, we partner with healthcare professionals to provide best-in-class solutions and services for early detection, diagnosis and mínimally invasive treatment, aiming to improve patient outcomes by elevating the standard of care in targeted disease states.
For more than 100 years, Olympus has pursued a goal of contributing to society by producing products designed with the purpose of delivering optimal outcomes for its customers around the world.
**Olympus is dedicated to building a diverse,
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