Field Services Technician, Thompson, Manitoba

4 weeks ago

ANY CITY, Canada DXC Technology Full time

Job Description:

DXC Technology (NYSE: DXC) helps global companies run their mission critical systems and operations while modernizing IT, optimizing data architectures, and ensuring security and scalability across public, private and hybrid clouds. With decades of driving innovation, the world's largest companies trust DXC to deploy our enterprise technology stack to deliver new levels of performance, competitiveness and customer experiences. Learn more about the DXC story and our focus on people, customers and operational execution at

The Opportunity:

The Field Services Technician will provide technical support for the mobile device environment (phones, tablets, end-user applications and other IT infrastructure) to our underground workforce and also support the remote monitoring activities.

Essential Job Functions

  • 7 days a week coverage across 2 resources (shifts to be determined).
  • May be deployed underground for support as needed.
  • Meet the client expectations for delivered IT services, with appropriate communication and focus on cost management and issue tracking.
  • Support the Business Partner and EUC team to continually look for opportunities to improve current EUC services and processes.
  • Provide mobile support for end users for tablets and phones.
  • Support complex hardware and/or software upgrades to existing equipment.
  • Perform troubleshooting to determine and resolve the root cause of most hardware or software malfunctions at the Mobility Level
  • Perform troubleshooting to determine and resolve the root cause of other related IT infrastructure issues underground.
  • Provide onsite and remote support.
  • Field service support (surface, underground, remote etc.) for device, applications, network, telecom and other IT infrastructure as required.
  • Carry out survey for LTE infrastructure and assist in map updating.
  • Beta Testing of applications in an Underground Environment when requested.
  • Carry out survey for Beacon/LA infrastructure and assist in document updating.
  • Troubleshoot and identify wiring issue (Power delivery to devices from vehicle)
  • Reboot devices as needed.
  • Configure and swap out devices as needed.
  • Troubleshoot other infrastructure issues
  • Provide knowledge transfer to operators on use of device as needed.
  • Troubleshoot and resolve Polycom related issues.
  • Carry out inventory checks on related equipment on surface.
  • Support various application teams with underground pre-rollout testing for update releases.
  • Training of incoming technicians

Basic Qualifications

  • Post-secondary degree or diploma in Computer Science or a related field
  • Minimum 1-2 years of experience supporting a technical environment.

Other Qualifications

  • Proven success in collaborating with multiple stakeholders to deliver IT services.
  • Demonstrate ability to follow up on issues independently and ensure they are resolved promptly, escalating when necessary.
  • Able to analyze technical issues and think critically to provide recommendations.
  • Strong MS Office skills
  • Ability to work in a virtual team environment.
  • Strong initiative and effective ownership of task management
  • Knowledgeable of the Android OS
  • Knowledge with KNOX Mobile Security would be an asset.

** This role is onsite in Thompson, Manitoba **

DXC is an equal opportunity employer. We welcome the many dimensions of diversity. Accommodation of special needs for qualified candidates may be considered within the framework of the DXC Accommodation Policy.

In addition, DXC Technology is committed to working with and providing reasonable accommodation to qualified individuals with physical and mental disabilities. If you need assistance in filling out the employment application or require a reasonable accommodation while seeking employment, please e-mail AODA Canada Requests.

Note: This option is reserved for applicants needing a reasonable accommodation related to a disability.

Recruitment fraud is a scheme in which fictitious job opportunities are offered to job seekers typically through online services, such as false websites, or through unsolicited emails claiming to be from the company. These emails may request recipients to provide personal information or to make payments as part of their illegitimate recruiting process. DXC does not make offers of employment via social media networks and DXC never asks for any money or payments from applicants at any point in the recruitment process, nor ask a job seeker to purchase IT or other equipment on our behalf. More information on employment scams is available here.

  • Field Technician

    2 weeks ago

    Quebec City, Canada Field Tech Solutions Full time

    Field Tech Solutions, a leading provider of contract services in the telecommunications sector, is actively seeking dedicated cable and fiber technicians to join our esteemed team. We have openings available in various provinces, offering ample opportunities for growth and development. If you are eager to make a meaningful contribution to our team, we will...

  • I.t Field Service Technician

    1 week ago

    Quebec City, Canada MBI I.T. Services Full time

    We are currently hiring for a contract I.T Field Service Technician job in **Duration**: 3 MONTHS (possibility of an extension). **I.T. Field Service Technician job responsibilities**: - Maintains, troubleshoots, and repairs computer systems, hardware and computer peripherals. - Documents, maintains, upgrades or replaces hardware and software systems. -...

  • I.t Field Service Technician

    3 weeks ago

    Quebec City, Canada MBI I.T. Services Full time

    We are currently hiring for a contract I.T Field Service Technician job in **Duration**: 3 MONTHS (possibility of an extension). **I.T. Field Service Technician job responsibilities**: - Maintains, troubleshoots, and repairs computer systems, hardware and computer peripherals. - Documents, maintains, upgrades or replaces hardware and software systems. -...

  • Field Service Technician

    6 days ago

    Quebec City, Canada Atlas Copco Canada Inc. Full time

    **Field Service Technician**: - Functional area: Service- Country: Canada- City: Quebec- Company name: Atlas Copco Canada Inc.- Date of posting: May 13, 2024Our solutions are a key part of most industries - electronics, medical research, renewable energy, food production, infrastructure and many more. Working with us means working with the latest...

  • IT Field Services Technician

    1 month ago

    Quebec City, Canada CBI Health Full time

    **Bilingual IT Field Services Technician** CBI Health is Canada’s leading community healthcare provider, and our passionate team is at the heart of what we do. Every day, our 13,000 staff make a meaningful difference in our clients’ lives as we live the core values that define us: heart, respect, reliability, teamwork and innovation. Along with...

  • Field Service Technician

    7 days ago

    Quebec City, Canada Bobst North America Inc. Full time

    Job Title: Field Service Technician **Duties**: - Install, maintain, and repair various types of equipment and machinery at customer sites - Troubleshoot and diagnose equipment malfunctions and perform necessary repairs - Conduct routine inspections and preventative maintenance on equipment to ensure optimal performance - Provide technical support and...

  • Field Service Support Technician

    4 weeks ago

    Quebec City, Canada Stefanini, Inc Full time

    Stefanini Group is looking for a **Field Service Support Technician** for a globally recognized company based in **Quebec, CA!** **Responsibilities** - ITSMS Tool Set (Ticket Management Software) - Correctly track incidents and calls timely and accurately - Respond to computer related service and trouble calls - Ability to resolve Windows 10 and MAC OS...

  • Cooler Service Field Technician

    6 hours ago

    Quebec City, Canada Coca-Cola Canada Bottling Limited Full time

    Facility Location - Quebec City Work Location - Quebec City, QC Posting Locations - Quebec City, QC Department - Quebec City Field Service Job Function - Equipment Services Employee Type - Regular Employee FT Hourly Shift/Hours - **About This Opportunity**: Coke Canada Bottling Cooler Service Field Technicians are the primary contact for maintenance,...

  • Field Service Support Technician

    6 days ago

    Quebec City, Canada Stefanini Full time

    Stefanini Group is looking for a **Field Service Support Technician** for a globally recognized company based in **Quebec, CA!** **Responsibilities** - ITSMS Tool Set (Ticket Management Software) - Correctly track incidents and calls timely and accurately - Respond to computer related service and trouble calls - Ability to resolve Windows 10 and MAC OS...

  • Machine Tool Field Service Technician-Quebec

    4 weeks ago

    Québec City, Canada Waterford Executive Full time

    Primary ScopeField Service Technicians provide customers with maintenance and repair assistance of CNC machine tools and automation systems on site or by telephone. They establish and build exemplary communication and customer service relationships with customers and distributors. The individual manages difficult customer situations in a positive manner,...

  • Laser Field Service Technician-Quebec

    4 weeks ago

    Québec City, Canada Waterford Executive Full time

    DESCRIPTION:As a Field Service Technician, you will utilize customer communication skills, and the mechanical and electrical knowledge to repair, troubleshoot, modify and test complex technical problems on Machining products. This position is travel Monday through Friday, and home on weekends. While travel is mostly regionalized, Field Service Technicians...

  • Field Service Technician

    4 weeks ago

    Québec City, Canada OPEX Full time

    Position Summary: OPEX Corporation is currently looking for a part time Field Service Technician. This position will require the employee to be flexible with their hours. Due to customer demands, the employee may be required to work occasional weekends. The worker will have a high exposure level to customer service as they will be responsible for...

  • Field Service Technician

    4 weeks ago

    Québec City, Canada Kodak Full time

    The Field Service Technician is responsible for the installation of hardware, software and networking products and configurations at customer sites, as well as for diagnosing and optimizing product performance. Ensures customer satisfaction by advising customers on preventive maintenance, value of Equipment Maintenance Agreements (EMA), support services,...

  • Financial Analyst

    4 weeks ago

    City of Spruce Grove, Canada Thompson Bros. (Constr.) LP. Full time

    DESCRIPTION: Thompson Construction Group has an immediate opening for a Financial Analyst. This position is responsible to review, capture, and provide a full consolidation of all Thompson Construction Group companies translating financial information into actionable insights to guide business decisions. This position demands a proactive approach to improve...

  • Financial Analyst

    1 month ago

    City of Spruce Grove, Canada Thompson Bros. (Constr.) LP. Full time

    DESCRIPTION: Thompson Construction Group has an immediate opening for a Financial Analyst. This position is responsible to review, capture, and provide a full consolidation of all Thompson Construction Group companies translating financial information into actionable insights to guide business decisions. This position demands a proactive approach to improve...

  • Financial Analyst

    4 weeks ago

    City of Spruce Grove, Canada Thompson Bros. (Constr.) LP. Full time

    DESCRIPTION: Thompson Construction Group has an immediate opening for a Financial Analyst. This position is responsible to review, capture, and provide a full consolidation of all Thompson Construction Group companies translating financial information into actionable insights to guide business decisions. This position demands a proactive approach to improve...

  • Field Service Technician

    4 weeks ago

    Quebec City, Canada Xerox Full time

    Press space or enter keys to toggle section visibility - City- Québec City- State/Province- Quebec- Country- Canada- Department- Technical Customer Services- Date- Friday, March 24, 2023- Working time- Full-time- Ref#- 20022471- Job Level- Individual Contributor- Job Type- Experienced- Job Field- Technical Customer Services- Seniority Level- Entry...

  • Internship: Field Service Technician, Power Quality

    1 month ago

    Quebec City, Canada Eaton Corporation Full time

    Eaton’s ESSG CA Canada division is currently seeking a Field Service Technician Intern. **What you’ll do**: **Primary Function**: This position is responsible for servicing uninterruptible power supplies and batteries and other company electronic-based products in a high voltage environment at the customer’s site. **Essential Functions**: - Assist...

  • Field Service Technician I

    5 days ago

    Québec City, Canada NCR Corporation Full time

    À propos de NCR NCR Corporation (NYSE : NCR) est un chef de file dans la transformation, la connexion et l’exploitation de plateformes technologiques pour les services bancaires autogérés, les magasins et les restaurants. NCR a son siège social à Atlanta, en Géorgie, et emploie 38 000 personnes mondialement. NCR est une marque de commerce de NCR...

  • Field Service Manager

    1 month ago

    Quebec City, Canada CNH Industrial Full time

    Overview: The *** **Field Service Manager** at CNH Industrial will provide hands-on support to Dealer Service Staff at key dealership locations across We are looking for someone with technical proficiency who is customer-friendly and possesses strong understanding of the industry. The ideal location for this position is in ...